Lauren Fuller at the Newport branch was amazing. I was so grateful for kindness she showed me whilst making a car choice, nothing was to much trouble. when it came to picking up the car i dealt with a... See more
Company replied
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Mixed experience, it all depends on person you get to help you. People on reception welcoming & helpful. Staff not pushy for you to buy. However, first person who assisted us said he would call me but... See more
Company replied
The whole experience of buying a new car was so easy at Motorpoint. The salesman (Owain) at Motorpoint was very welcoming yet professional, he gave us the keys and left us to look over the car with n... See more
Company replied
Great service from Mike, but let down by the cleaning department I had a good experience from start to finish with Mike. He could tell I didn’t want to be bothered while looking around,... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Queensway Meadow Industrial Estate, NP19 4SS, Newport, Gwent, United Kingdom
- 01633 739362
Over 1000 new cars every week
4.6
Excellent
2K reviews
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Reply from Motorpoint - Newport
We are so pleased to hear you found our service efficient. Thank you for taking the time to share your positive feedback with us!
Thank you
Motorpoint Newport
Excellent service, definitely recommend a visit
The staff from the Reception desk to the car dealers are welcoming. The whole process of buying my car was clear, efficient and straightforward. Samuel, our dealer was particularly helpful, listened to my requests and presented my options clearly and honestly. Very pleased with the excellent service and my choice of car!
9 September 2026
Reply from Motorpoint - Newport
We're so pleased to hear about your excellent experience with us! It's wonderful that our team was welcoming and that the process of buying your car was clear, efficient, and straightforward. We're delighted that our team member was particularly helpful, listened to your requests, and presented options clearly and honestly!
Thank you
Motorpoint Newport
Reply from Motorpoint - Newport
We are so pleased to hear that everything went smoothly for you from start to finish. Thank you for sharing your positive experience with us!
Thank you
Motorpoint Newport
Golf
It was all okay but we had to wait quite awhile pass our 11 o'clock appointment but the guy i seen was very good and all was sorted
2 September 2026
Reply from Motorpoint - Newport
We appreciate your feedback and are glad to hear the service you received was very good. We apologise for the wait beyond your scheduled appointment, that is not acceptable - we will use this to improve our wait times!
Thank you
Motorpoint Newport
Great customer service from start to…
Great customer service from start to finish.
Very helpful and informed staff
9 September 2026
Reply from Motorpoint - Newport
We're so pleased to hear that you experienced great customer service from start to finish and found our staff to be very helpful and informed. Thank you for your kind words!
Thank you
Motorpoint Newport
Very disappointing service from…
Very disappointing service from Motorpoint Newport. We visited on Monday, received a quote, and were told we could get a second opinion and return within 7 days, with no mention of any license issue. When we returned today, we were suddenly told they could not take the car because my partner has a provisional and international license. What is more concerning is that our friend called the Newport branch on 01633 739362 and was told that they do accept the car with a provisional license. The contradictory information and the way we were treated today were extremely unprofessional and left us feeling unfairly treated. Very poor communication and customer service. Would not recommend.
9 September 2026
Unprompted review
Reply from Motorpoint - Newport
We are very sorry to hear about the disappointing experience you had at our branch. We are so sorry that you felt we did not communicate properly. We have investigated the issue further and have confirmed that unfortunately we could not proceed.
Thank you
Motorpoint Newport
Avoid at all costs
Avoid at all costs. Terrible company. Bought a Cupra Formentor on 26k miles a few months ago and had constant electrical problems, warranty company are useless, the car has now broken down with a serious gearbox fault and left me unable to work. The customer care is terrible. I’m now going to have to go through the legal process of rejecting the car
9 September 2026
Unprompted review
Reply from Motorpoint - Newport
We are truly sorry to hear about the significant issues you've experienced with your vehicle and the resulting inconvenience, especially regarding your ability to work. We understand your frustration and disappointment. Are you able to provide us further information? NewportCustomerCare@motorpoint.co.uk
Thank you
Motorpoint Newport
All questions answered
All questions answered, made the payment process and transfer of ownership very smooth very helpful
7 September 2026
Reply from Motorpoint - Newport
We are so pleased to hear that all your questions were answered and that the payment process and transfer of ownership were very smooth. Thank you for your positive feedback!
Thank you
Motorpoint Newport
Brilliant service
Brilliant service - I’ve bought 2 cars from them and now my husband has bought on me and he can’t fault them either. Guy Seal on the phone from a main office is excellent
7 September 2026
Reply from Motorpoint - Newport
We're so pleased to hear about your excellent experience with us, especially that you and your husband have both found cars you love. It's wonderful to know our team member provided such brilliant service. Thank you for your continued loyalty!
Thank you
Motorpoint Newport
Good selection of cars
Everyone of the staff I met were very proffesional and knowledgeable no sales pitch or being pressured the team allowed me to browse at the range of cars at my leisure ,Benjaminand Louis were very proffessional from start to finish with the purchase explained everything to me every question was answered I was recommended by a family member to have a look at the cars I was not disappointed ,I would recommend the business to all I know .
3 September 2026
Reply from Motorpoint - Newport
We're delighted to hear that our team provided such a professional and knowledgeable experience, allowing you to browse at your leisure without any pressure. It's wonderful that all your questions were answered, and we appreciate your recommendation!
Thank you
Motorpoint Newport
I have purchased quite a few cars from…
I have purchased quite a few cars from motorpoint over the years and so has my husband we are really pleased with the whole experience of buying a car and would recommend motorpoint to all my family and friends
31 August 2026
Reply from Motorpoint - Newport
We're so pleased to hear that you and your husband have had such positive experiences purchasing cars from us over the years. It's wonderful that you'd recommend us to your family and friends! Thank you for your continued loyalty.
Thank you
Motorpoint Newport
Diabolical after sales care
After sales care have been diabolical being told incorrect information being mislead if known this would have never purchased a car fronhere very unsatisfied.
25 July 2026
Unprompted review
Reply from Motorpoint - Newport
We are truly sorry to hear about your negative experience with our after-sales care and the incorrect information you received. We are committed to improving our services. Are you able to provide further information for us? NewportCustomerCare@motorpoint.co.uk
Thank you
Motorpoint Newport
Good pre and after sales service
5 September 2026
Reply from Motorpoint - Newport
We are so pleased to hear that our service met your expectations both before and after your purchase. Thank you for your kind words!
Thank you
Motorpoint Newport
Leon was very helpful in assisting us…
Leon was very helpful in assisting us with obtaining the care we wanted.
31 August 2026
Reply from Motorpoint - Newport
We're delighted to hear that our team member was very helpful in assisting you with obtaining the care you wanted. Thank you for your kind words!
Thank you
Motorpoint Newport
They had the right car
They had the right car! Non pushy sales person. Unpressured test drive. All good.
31 August 2026
Reply from Motorpoint - Newport
We are so pleased to hear you found the perfect car and had such a positive experience with our sales team. We're glad you enjoyed your unpressured test drive!
Thank you
Motorpoint Newport
Dealt with Ian Rowley and Jon Richards…
Dealt with Ian Rowley and Jon Richards and they made things very easy for us. Ian was online and didn't make an issue over the service history etc that we inherited in Good Faith from Cazoo and was easy to chat to on the telephone. Jon was in Newport was also excellent and maintained the same positive attitude. Not looking for obstacles to charge more. He was just looking to make the process work and be as speedy as possible, which he did.
24 March 2026
Reply from Motorpoint - Newport
Thank you for your wonderful feedback! We're delighted to hear that our team made the process easy and maintained a positive attitude. It's great to know we could make things work quickly and efficiently for you.
Thank you
Motorpoint Newport
this is our sixth purchase,need i say…
this is our sixth purchase,need i say anymore.great customer service from start to finish.
31 August 2026
Reply from Motorpoint - Newport
We are so pleased to hear about your sixth purchase and your continued positive experience with our customer service. Thank you for your wonderful feedback!
Thank you
Motorpoint Newport
Knowledgeable and helpful staff made…
Knowledgeable and helpful staff made the process easy from start to finish
31 August 2026
Reply from Motorpoint - Newport
We're so pleased to hear that our knowledgeable and helpful staff made the process easy for you from start to finish. Thank you for your kind words!
Thank you
Motorpoint Newport
Not being pressured into anything
Not being pressured into anything, but someone was there to answer any questions
31 August 2026
Reply from Motorpoint - Newport
We're glad to hear that our team was available to assist you without any pressure. We appreciate your feedback!
Thank you
Motorpoint Newport
Reply from Motorpoint - Newport
We are delighted to hear that you found the car buying process to be easy and friendly. Thank you for sharing your positive experience with us.
Thank you
Motorpoint Newport
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