Motorpoint - Burnley Reviews 1,633

Good quick service .
Nice people to deal with .

Very good and friendly

The staff are so helpfull. They are always polite and fair. Ive found after buying 3 car from Burnley Motor Point. Its always been a good experiance. The only motor park that realy cares about its customers.

Was quick and easy. Naz was great and we got everything done in the weekend. Just what we needed.

Motorpoint offered a really competitive price on my part exchange vehicle and dealt with the transaction quickly and professionally. Great service.

Great experience !!

A sympathetic and understanding salesman - Naz - who helped when we were having difficulty accessing our money.
Also the gear stick and housing came off the main gear lever. I took the car back and it was repaired there and then without fuss. Thank you.

Two people made our experience a memorable one they are Rash who was the salesperson knowledgeable, not at all pushy & last but not least Courtney who completed all our paperwork & was extremely efficient & nothing was too much trouble for her

All ok and fairly smooth, until the last hurdle … receiving my money which wasn’t so good. Sold my car Wednesday. Was told I’d get my money by the following morning, nothing. Was told I’d receive an email to confirm my account details but again received nothing. Had to chase the following day (Friday), no call back. Then tried again Saturday & told the manager would ring me, but he didn’t. Then when I had to chase again Saturday evening was told that i wouldn’t get my money until Monday.

However, for the sales part of buying a car, Joe in sales was great, quite chilled and not too pushy & nice to deal with.

This is my 3rd car from Motorpoint - need I say more?

I've previously bought cars from motorpoint and no complaints. Turned up for a semi casual browse last week and gave up after problems/ ballache accessing the new QR coded buyer info.
Thought I was being a grumpy old man but later learned my tech savvy son had the same experience a few days earlier and gave it up as a bad job. Neither of us inclined to bother going again if it stays that way but won't rule out shortlisting on line at home then maybe visit.

Great experience from start to finish , really didn expect to ho home with a new car on the same day i was looking for one .

David Walls was the sales the person excellent service from him he is a credit to your company

Generally a good experience. The handover assistant was excellent and knowledgeable in the banking process. The car was as expected. Two points of note are:-
Nobody could help set up the Incontrol system on the car and LR App. Which was a pain.
Also I ordered a dash cam package. I expected it to have been fitted but was just given a box and told a company would contact me a it would be fitted at my home address. From there on it has been a disaster and still does not work. A poor supplier has let Motorpoints reputation down.

great customer service very helpful and patient Ashton provided great communication and made the porcess of buying a car a joyful experience

I wanted to sell a pristine car to MP in Burnley, they tried to drop £3000.00 from the price offered stating the car had been hit and 'badly repainted' - LIE. The had not been hit, there was some scratches on the paintwork which I had 'professionally' repainted. At first 'Matthew' said it needs to go on the ramp and the team need to check for any damage or dents underneath (BS) - I told them there will be no dent or damage underneath as its not been hit - it will take about 40 minutes - ok i will wait - they checked it - come back saying it will be £3000 - further LYING by saying the light has been hit and it will be a whole new bumper, wing etc - BS!! I had the pic when the car was scratched and the pics after. I will never recommend such thieving people. Staff were not friendly. PS my car was the best than any of the cars you had on the forecourt and I'm not just saying that. You should have just said you're not buying the car. Not come up with 'badly painted job'

Very simple got a good trade in price all went smoothly as possible car sorted in 2 days picked it up all good at mo

June 26 Bought a T Roc in Manchester for collection at Burnley a week later. The whole process was smooth from start to finish. The staff at both sites were friendly and helpful. Would definitely recommend.

Harrison was really helpful throughout the process of trying and buying our new car.