Motorgurus Reviews 1,019

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and making the car buying process easy and enjoyable. Many people highlight the excellent customer service, noting that staff members are knowledgeable, communicative, and go above and beyond to assist with purchases, often providing detailed information and ensuring a smooth transaction. The overall user experience is consistently described as positive, with many appreciating the lack of pressure and the efficiency of the process. However, some customers were dissatisfied with the product itself, reporting issues such as cars having mechanical faults shortly after purchase, missing service history, or undisclosed body damage. A few other people also felt that communication was poor in some instances, leading to confusion or unfulfilled promises regarding car details or repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Product

Users describe ambiguous interactions with the product. Many customers express satisfaction, highlighting... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great experience

Great experience. Easy to do. Thanks

23 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for you 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon was great

Simon was great, helpful and patient easy as you like

23 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for your kind words for Simon and for leaving us 5 stars.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter very helpfull

Peter vwry helpfull , Quick and easy

22 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Car purchase

Simon went above and beyond, to help with me purchasing the car. I'd highly recommend, you ask for him, if using motor gurus

21 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, I will pass on your kind words to Simon.
Regards
Motorgurus.

Rated 5 out of 5 stars

New Car


New Car
Dealt with Peter, great guy helped me all the way through the process of buying my new car, made it simple and easy very understanding and nothing seemed a problem. I would recommend this company if you are looking for a newer car. Had no problems throughout the process.

20 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and thank you so much for your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

I received my car today through…

I received my car today through Motorgurus, and the entire process was seamless. I am extremely pleased and looking forward to getting on the road. Russell, the sales representative, was very professional and helpful throughout the process.

20 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for taking the tine to leave us a 5 star review, and thank you for your kind words for both Motorgurus and also Russell.
Regards
Motorgurus.

Rated 5 out of 5 stars

Easy and smooth

Been a really easy and smooth experience. Can’t recommend them enough.

18 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review.
Regards
Motorgurus.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I recently bought a car from Motor Gurus and had a great experience from start to finish. Joel, the salesman who helped me, was professional, friendly, and very knowledgeable. He took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free. I never felt pressured, and he genuinely wanted to make sure I was happy with my purchase.

I’m really pleased with my new car and the service I received. I would definitely recommend Motor Gurus, and especially Joel, to anyone looking for a trustworthy and straightforward car-buying experience.

17 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us such a great review, I will pass on your lovely comments to Joel, and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

My experience with Mr Dan from…

My experience with Mr Dan from Motorgurus was awesome. His professionalism and willingness to help is fantastic. Top guy!!

16 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for your kind words for Dan and for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

fantastic purchase of vehicle

Made a fantastic purchase with Dan this afternoon. Well looked car dealer. Was treated with patiente and answered all the questions asked.

14 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and also for your kind words for Dan.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very helpful great customer service

Came in and pete was extremely helpful and worked with my budget. Walked in on a Thursday and out with the car on the Saturday 10/10 service.

13 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and also a 10/10 !!
Regards
Motorgurus.

Rated 5 out of 5 stars

Motorgurus 5 star experience 😁

Dan has been great from start to finish of my new 370z! Been a pleasure to do business with Motorgurus!

Thank you!

13 December 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us 5 stars and we hope you enjoy your 370z.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter 5⭐️

Peter has been incredibly helpful, couldn’t have asked for a better salesman!

12 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for your great review, its lovely to hear that Peter offered you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ made our experience easy from…

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can’t wait to drive away with our new car. Thank you to Joel for also being approachable and willing to answer any questions we had.

10 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and its lovely to hear that both Russ & Joel gave you a great customer service.
Regards
Motorgurus.

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