Motorgurus Reviews 1,019

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and making the car buying process easy and enjoyable. Many people highlight the excellent customer service, noting that staff members are knowledgeable, communicative, and go above and beyond to assist with purchases, often providing detailed information and ensuring a smooth transaction. The overall user experience is consistently described as positive, with many appreciating the lack of pressure and the efficiency of the process. However, some customers were dissatisfied with the product itself, reporting issues such as cars having mechanical faults shortly after purchase, missing service history, or undisclosed body damage. A few other people also felt that communication was poor in some instances, leading to confusion or unfulfilled promises regarding car details or repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Product

Users describe ambiguous interactions with the product. Many customers express satisfaction, highlighting... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

100% would recommend these guys

Saw the car online, booked in to view and was exactly as pictured. Great communication from Pete, made viewing and test driving very easy and bought the same day.
5 star, would recommend to buy a car from these guys

14 January 2026
Unprompted review
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Reply from Motorgurus

Thank you so much for your recommendation, and it lovely to read that Pete gave you a great service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Good service from Dan

Good service from Dan, very friendly, took care of me while purchasing my second car, thanks.

10 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and it great to hear that Dan gave you a great service.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, let you look around freely and didn’t pressure for purchase. Once deposit was down it was a very speedy process

8 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

The wonderful Pete

Hey.

Peter was amazing at helping me find the perfect car. Honest, friendly and approachable. Wonderful man. Thank you

7 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your high praise of Peter, we agree he is wonderful, and thank you for buying from Motorgurus.
Regards
Motorgurus.

Rated 5 out of 5 stars

I recently purchased a car from Dan

I recently purchased a car from Dan, and I couldn’t be happier with the experience. Dan was incredibly helpful and informative throughout the entire process. He took the time to explain everything clearly, ensuring I felt confident in my choices. His approachable demeanor made it easy to ask questions and discuss my options. I highly recommend Dan to anyone in the market for a car—his expertise and customer service are top-notch!

6 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and also your recommendation, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Vehicle delivery not a problem. Myself and my partner bought a car (I only went to take him, not to buy one). I had a slight problem with mine which was rectified almost immediately above and beyond all expectations. I would highly recommend this company and most certainly would be happy to use again.

18 October 2025
Unprompted review
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Reply from Motorgurus

Thank you so much for your lovely review, and also thank you for buying from Motorgurus, its great to hear that we managed to sort out any teething problems straight away and we look forward to seeing you both again on the future.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish Pete looked after us very well and helped with everything along the way highly recommend

4 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, I will pass on your kind words to Peter.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Good service

Bloke was nice about everything told me all about the car that I’m purchasing everything was spot on

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us 5 stars.
Regards
Motorgurus.

Rated 5 out of 5 stars

5* service

Joel was very helpful and knowledgable, very good service.

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and kind words for Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

Good purchase experience

Clear communication from Dan, quick and efficient purchase process, all over good experience

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, its lovely to read that you had a good experience from Dan.
Regards
Motorgurus.

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, Joel was brilliant and so professional. Ran through everything with me. Very detailed in his work as well. So thank you

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and its lovely to read that you got a great experience from Joel, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service

Mo has been brilliant through the whole process. Constant communication and both party’s sorted quickly and issue free

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a great review, its super to hear that Mo was great throughout the process.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dan was great

Lorer and Aj was great, good service, good communication, Would recommend ⭐️⭐️⭐️⭐️⭐️⭐️

31 December 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Process was smooth and easy car came…

Process was smooth and easy car came with great peace of mind offers and all questioned were answered quickly and thoroughly, special thanks to Russ 👍

30 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 1 out of 5 stars

The Devils Choice Only

Mastered the art of BS sales -
Know they can sell faulty vehicles whilst the consumer rights legislations are full of holes.
Also use proven fraudulent Solicitors to deal with customers who call them out.

Only a trend of fatalities from these dodgy sales will see the belated dealer closures and justice served to the dealership.

Total disregard for safety, hide behind false claims and lies. Totally disgusting.

12 September 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your review, however it is a complete untruth, if you send us a letter before court then we will let our legal team have the paperwork and respond accordingly. Your claim that there was issue with your alloy wheel was baseless as you had had the car for nearly 2 weeks when you told us there was an issue. You have never had an issue with a flat tyre prior to this, and you had driven the car from Lincolnshire to Devon before the trye became flat. This would suggest that the wheel had been damaged on the journey. We still made a good will gesture towards the repair albeit we do not think we were culpable.
Your other issue was that for some reason the GardX bag had not been put in the car on delivery, which we immediately rectified by posting one directly out to you.
We feel your review is inappropriate.
Regards
Motorgurus

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