Motorgurus Reviews 1,020

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, knowledgeable, and understanding, making the process easy and enjoyable. Many highlight the excellent service and customer care, noting the efficiency and smooth transactions from start to finish. Reviewers appreciate the clear communication, quick responses, and the non-pressured approach from the sales team. However, some customers also noted issues with the product, reporting mechanical faults, missing documentation, and body damage on purchased vehicles. A few other people also felt that the company was unprofessional and experienced delays or problems with car descriptions not matching the actual condition.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness,... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, amazing, and... See more

Product

Consumers find product to be ambiguous, with some reviewers expressing satisfaction and a willingness to... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Russ made our experience easy from…

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can’t wait to drive away with our new car. Thank you to Joel for also being approachable and willing to answer any questions we had.

10 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and its lovely to hear that both Russ & Joel gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dan at Motorgurus

Dan has been fantastic throughout the process. Always kept me informed as agreed.
I would definitely buy again from motorgurus

6 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us 5 stars and for you warm words for Dan, we look forward to welcoming you back when you are ready for another car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very straightforward and clear

Very straightforward and clear, all paperwork done for me - thank you for that, car was ready, easy part exch and easy purchase, thank you Joel and your team 😊😊

6 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for you great review, and I will pass on your thanks to Joel and the team.
Regards
Motorgurus

Rated 5 out of 5 stars

First car purchase was great!

First car purchase was great, Mo really gave me a hand and made the experience smooth. Really happy and I’m sure I’ll be back for my next one!

5 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and its great to hear that Mo helped you through the process.
Regards
Motorgurus.

Rated 5 out of 5 stars

I had Joel showing me the car and he…

I had Joel showing me the car and he did a fantastic job he explained everything about the car I had chosen and answered all the questions I asked, I would really recommend coming here to buy your first car or any car they are brilliant and definitely asking Joel to assist you

29 November 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a great 5 star review, and its nice to read that Joel offered you a great customer service. We hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

The experience was great

The experience was great. Peter was a brilliant help and was always available to answer any of my questions. From start to finish I can only say good things about Motorgurus.

29 November 2025
Unprompted review
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Reply from Motorgurus

Thank your for leaving us 5 stars, and also thank you for your kind words for Peter.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Very good service

Very good service, car was prepared for us in time and to the great standard. Special thanks to Dan as he was very helpful through all process of purchase.

29 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for buying from Motorgurus and I will pass on your thank you to Dan.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

5 Stars for Dan & the team!

Dan has been great at speeding us through the process and eliminating all concerns and questions. Even started the process of a second car for my partner!!..

Thanks again, & definitely recommend!

26 November 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, hope you also enjoy your second car.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Joel was friendly and approachable and…

Joel was friendly and approachable and professional throughout

26 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for buying a car from Motorgurus and also for leaving us a 5 star review.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Great experience with motor gurus

Great experience with motor gurus, very friendly services from Joel, I have had a great experience. Thank you soo much motor gurus for the beautiful experience.

26 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review and your kind words.
Regards
Motorgurus.

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it…

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax while we signed the papers. He was reassuring to buy a car from after a previous bad experience at another garage. Relaxed and down to earth and a breeze to do business with, would recommend.

25 November 2025
Unprompted review
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Reply from Motorgurus

Wow !! Thank you for your lovely review, so great to see that Dan gave you a great customer journey. We hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dealt with Joel at motorgurus he was…

Dealt with Joel at motorgurus he was absolutely brilliant from start to finish! If you want a car go see Joel he was unbelievable

25 November 2025
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, I will pass your kind words on to Joel, and we look forward to welcoming you back when you are ready to change.
Regards
Motorgurus.

Rated 1 out of 5 stars

Joel was an absolute pleasure to deal…

Joel was an absolute pleasure to deal with be it over the phone and in person. Super efficient and a lovely friendly manner to him. Thanks again to Charlie for picking me up from the station. Would highly recommend.

Update- after 8 weeks. Not received the V5C and nor was the vehicle ever taxed, even though this was paid for in the ‘on the road’ price. Made numerous phone calls, left messages and emails but got no response. Poor.

22 November 2025
Unprompted review
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Reply from Motorgurus

Thank you so much for your lovely review, and your lovely words for both Joel and Charlie, I will pass on your review to both, and we appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dan was really helpful..

Dan was really helpful from the beginning absolute gent, would highly recommend motor gurus.. 5 star service 👍

16 November 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, we appreciate your recommedation.
Regards
Motorgurus.

Rated 5 out of 5 stars

10/10 service

10/10 service, very helpful team. Joel helped me from start to finish with my car. Also a very good range of cars.

22 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

5 stars and a 10/10, thank you so much.
Regards
Motorugurus.

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