Motorgurus Reviews 1,017

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and making the car buying process easy and enjoyable. Many people highlight the excellent customer service, noting that staff members are knowledgeable, communicative, and go above and beyond to assist with purchases, often providing detailed information and ensuring a smooth transaction. The overall user experience is consistently described as positive, with many appreciating the lack of pressure and the efficiency of the process. However, some customers were dissatisfied with the product itself, reporting issues such as cars having mechanical faults shortly after purchase, missing service history, or undisclosed body damage. A few other people also felt that communication was poor in some instances, leading to confusion or unfulfilled promises regarding car details or repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Product

Users describe ambiguous interactions with the product. Many customers express satisfaction, highlighting... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Peter was amazing!

Peter was amazing! Extremely helpful. Will definitely use again

22 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your kind 5 star review.
Regards
Mtorogurus.

Rated 5 out of 5 stars

Excellency , smooth drive

Joel is a brilliant Motorgurus
Awesomeness customer service

21 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for giving us 5 stars, and also for your kind words for Joel.
Regards
Motorgurus.

Rated 1 out of 5 stars

We have a problem we bought a Skoda in…

We have a problem we bought a Skoda in December after 10 days it gave up an electromechanics fault. We contacted a specialist, the repair takes 2 days max. They took the car almost 3 weeks ago. It was reported to the finance. They stubbornly claim that they are repairing and will give the car back. But we pay installments and we haven't had a car for 3 weeks. They don't want to accept the return. Even though they assured that it would last 2 weeks. This is the third and they keep claiming that the car is with a specialist. We were left without a car, transport to work or to school. And they ignore the email or always just say the same thing that the car is at the specialist and it will take a few weeks. I don't recommend it to anyone! It is a thick founded where there are more injured people. I DO NOT RECOMMEND It doesn't matter where the car broke down. It's been 10 days. You gave the cortesy car from 2008. The fear of driving before he did not have a road tax after a week was bought out after asking. And we had to pay for Inshurance out of our own pocket.

22 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for your review. You sent us a message to say the car had issues whilst you had taken the car abroad. You have driven the car through Europe back to the UK whilst it had issues which created more issues. We have lent you a courtesy car while we repair your car. We have been waiting for parts from Skoda which have taken time to come. I really cant see what more we can do.
Regards
Motorgurus.

Rated 1 out of 5 stars

Selling Salvage Repaired AUDI A1

I notified in writing that they were advertising a Salvage Repaired AUDI A1, provided photos before & after the damage .. massive chassis repair front & rear .. but they said as long as it isn't on HPI check they will continue selling it.
Buyers beware of this company and especially AUDI registration GJ17 KHE they are trying to sell.

5 January 2026
Unprompted review
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Reply from Motorgurus

We fully HPI check and prepare all vehicle before sale.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Great range of vehicles

Great range of vehicles, super easy to work with. Very quick turnover. Akif was very helpful in talking me through every stage of buying, and very knowledgeable. Highly recommend.

19 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and for your kind words for Akif.
Regards
Motorgurus.

Rated 5 out of 5 stars

Audi A6

Had a great experience with Motorgurus.I dealt with Dan,he made sure the whole process ran smoothly.
I would recommend these guys to family and friends

18 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, its nice to hear that Dan gave you a smooth service, also we thank you for recommending us.
Regards
Motorgurus.

Rated 5 out of 5 stars

Fantastic service from Pete

Fantastic service from Pete. No pushy approach, and did everything he could to make it an easy purchase thanks very much.

17 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Magic

Speedy service yet thorough and Pete was able to work his magic to let me drive away with the car same day

17 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and its great that you got the car the same day.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Dan made the process really easy. Efficient and communicated well. 100% recommend

17 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your recommendation and also for your 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent salesman Pete

Excellent salesman Pete, from the first phone call to the end sale!

15 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, I will pass on your kind words to Pete.
Regards
Motorgurus.

Rated 5 out of 5 stars

Mo was really helpful from the moment I…

Mo was really helpful from the moment I made an enquiry. Made the whole process a smooth one and communication was brilliant!

15 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, its great to hear that Mo offered you a great customer journey.
Regards
Motorgurus.

Rated 5 out of 5 stars

Impressed with customer care from Peter…

Impressed with customer care from Peter and will use again for a no fuss honest sale and delivery driver was also amazing

15 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a lovely 5 star review, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Purchase of Honda Civic

Spoke with Ross to purchase a Honda Civic. Very professional, great communication and car as described. Looking forward to the new wheels 😊

14 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your great review, we hope you enjoy your new car and new wheels.
Regards
Motogurus.

Rated 5 out of 5 stars

100% would recommend these guys

Saw the car online, booked in to view and was exactly as pictured. Great communication from Pete, made viewing and test driving very easy and bought the same day.
5 star, would recommend to buy a car from these guys

14 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you so much for your recommendation, and it lovely to read that Pete gave you a great service.
Regards
Motorgurus.

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