Motorgurus Reviews 1,020

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach, and the customer service is often described as excellent. However, some customers also noted issues with the product, specifically regarding the condition of the cars received, with some reporting mechanical faults shortly after purchase or discrepancies between the advertised state and the actual condition of the vehicle.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the helpfulness and efficiency of... See more

Product

Consumers have mixed experiences with the product. Many customers express satisfaction, highlighting cars... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, professional,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Purchased an Audi a6 - Peter was extremely helpful on getting all information, servicing Etc sorted ready for my collection. Very smooth hand over. Highly recommend

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff very easy going no…

Excellent staff very easy going no pushy salesmen. Nothing was too much trouble would definitely buy from here again highly recommend

5 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your fab review, and thank you for your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was super helpful and efficient in…

Joel was super helpful and efficient in sorting our car out after we were messed about by another provider. 3/4 days and we were test driving and the finance was all sorted for us. 10/10 would recommend.

5 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for both your 5 star review and your 10/10. Its lovely to hear that Joel sorted everything out for you and you enjoyed your buying experience.
Regards
Motorgurus.

Rated 1 out of 5 stars

Don't get back to you if they think you cant buy unfortunately for them there loss

Applied for finance for a vehicle with them and they were supposed to get back to me. They Sold the car never got back to me . I since irganised finace my self and would have gave them my custom if they bothered to get back to me. After giving the chance of 2 weeks plus I will be purchasing somewhere else . great way to treat potential customers I won't be buying a vehicle here .

The response you have left is about the car not having a deposit put down on but that wasn't my issue as you know . You were contacting finance companies and getting back to me . I have no problem in you selling the car if I haven't put a deposit but you never contacted me back at all I thought as a business you would contact me and say unfortunately the car has now sold but we can have a look at other options and try sell me another car but if your not interested in my business that's up to you

21 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your review, however if you do not leave a holding deposit on a car then the car is still showing as available for someone else to purchase.
I hope you enjoy the car you bought.
Regards
Motorgurus.

Rated 5 out of 5 stars

10/10 great buying experience

Bought a car from Motorgurus recently and the experience was great, put the deposit down and then 2 days later the car was ready with a fresh MOT, service and detail. Pete was a great help and made the experience great.

4 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us such a lovely review, we hope you enjoy your new car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was extremely kind and went…

Joel was extremely kind and went through the procedure of buying the car very attentively and would answer any questions that I had. The whole process was quick and much easier than I anticipated

4 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and also for your kind words for Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

Outstanding salesman and very…

Outstanding salesman and very professional gave us time without being pushed into anything excellent service from joel

4 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel gave 5* service from start to…

Joel gave 5* service from start to finish. Smooth running car purchase. Much appreciated thank you very much 😊

31 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your great review !! Great to see that Joel gave you a great customer service, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Pete was brilliant in sorting us a car

Pete was brilliant in sorting us a car, great deals and went out of the way to get us the best deals, brilliant car thanks for your help!

31 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and also your kind words for Peter.
Regards
Motorgurus.

Rated 5 out of 5 stars

Really positive experience

Really positive experience. Talked me through everything every step of the way, ensured vehicle was in great condition and didn't let me leave until they were completely happy. Made me feel very safe

31 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, its nice to hear that you got the customer experience you wished for, we hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

We recently bought a vehicle through…

We recently bought a vehicle through Russ at Motorgurus. Very professional, and thorough, thanks for the service.

30 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and also for your kind words for Russ.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ the legend!

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely recommend!
Ama and Peter who delivered the car were great, they made me feel very comfortable with the process

27 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us such a lovely review, and I will happily pass on your kind words to Russ.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent experience

Very easy to buy, salesman Ross was extremely helpful, knowledgeable, friendly and not pushy. Made sure I fully understood everything.

28 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars, we are pleased to read that you got a great experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very professional and efficient service…

Very professional and efficient service from Russ. First car buying experience that we have ever enjoyed!!

26 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a lovely review, we hope you enjoy your new car and we also hope to see you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very good company

Very good company. Great to deal with. Would recommend

26 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and for your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was very helpful and clear when…

Joel was very helpful and clear when going through details with us. Made the whole process easy

26 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars, its great to hear that Joel offered you a great customer journey.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Great service. Joel was very polite and professional.
Thank you!

24 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and for your kind words for Joel.
Regards
Motorgurus.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look