Motorgurus Reviews 1,019

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and making the car buying process easy and enjoyable. Many people highlight the excellent customer service, noting that staff members are knowledgeable, communicative, and go above and beyond to assist with purchases, often providing detailed information and ensuring a smooth transaction. The overall user experience is consistently described as positive, with many appreciating the lack of pressure and the efficiency of the process. However, some customers were dissatisfied with the product itself, reporting issues such as cars having mechanical faults shortly after purchase, missing service history, or undisclosed body damage. A few other people also felt that communication was poor in some instances, leading to confusion or unfulfilled promises regarding car details or repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Product

Users describe ambiguous interactions with the product. Many customers express satisfaction, highlighting... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service ice by aimo

Simon is a excellent salesman, fantastic service if ever your need a car this company is the one I would highly recommend

21 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, I will pass on your kind comments to both Ama and Simon.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ did the deal for me absolutely…

Russ did the deal for me absolutely spot on work from the beginning made me so comfortable thank you JSP

17 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and its great to hear that Russ gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Easy and professional

Russ the employee made it easy for me, all straightforward and professional

17 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus.

Rated 1 out of 5 stars

Terrible car and con merchant sales…

Terrible car and con merchant sales person .
They buy damaged cars and mileage fraud on most cars avoid!

30 September 2025
Unprompted review
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Reply from Motorgurus

WOW !! These are very serious accusations !! However absolutely not based on any truth. If you read our reviews on all platforms 95% of our customers are happy with both their car and the service they have received. It is also noticeable that you have sent in this review anonymously which confirms there is no basis for your accusations.
Regards
Motorgurus.

Rated 5 out of 5 stars

russ was fabulous and so helpful…

russ was fabulous and so helpful couldn't have asked for a better experience explained everything fully and wasn't pushy, friendly service would definitely reccomended

13 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely 5 star review, and we also appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Brilliant customer service

Perfect customer service easy to deal with from start to finish going above and beyond from first contact through to being picked up from the station and handover of the car. Had brilliant service all the way through from Joel who made it such an easy transaction.

11 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for writing us a great review, lovely to read that Joel gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Thank you ,Joel

Thank you ,Joel. Very kind gentlemen helped me to buy the 4 series,was everything amazing 🏅🏅

11 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service from Russ and Sammy

Excellent service from Russ and Sammy, great communication and a pleasure doing business. We will use again

7 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, we look forward to seeing you again in the future.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Bought a Range Rover velar off motor…

Bought a Range Rover velar off motor gurus.brilliant service,Peter was very helpful and informative.would definitely recommend this company

7 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and for your kind words for Peter, also we appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon was spot on from start to finish

Simon was spot on from start to finish. Very informative made the purchase go smoothly. Would Definitely recommend

6 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, and its great to hear that Simon gave you a great experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very happy with the service from dan.

Very happy with the service from dan.
Felt welcome and everything was straight forward.
Ready to enjoy the car.

6 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

After looking at a few cars from other…

After looking at a few cars from other garages, I didn’t feel they were being honest, until I came across Motor gurus …. I spoke on the phone to a guy called Peter, who told me everything I wanted to know, bout the car, so I decided to drive up to Sheffield…….met up with Peter, who took me to see the car, which was everything he had told me over the phone……I was happy with the car, also his honesty……the rest of the staff there, were also polite….if your looking for a motor vehicle, try Motor Gurus
You will not be disappointed…. I will definitely use this company again, a pass on to friends…… thanks again Peter …..Top man

30 January 2026
Unprompted review
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Reply from Motorgurus

Thank you so much for your lovely review, and also for your kind praise of Peter, it sounds like Peter gave you a great customer journey, and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent staff very easy going no…

Excellent staff very easy going no pushy salesmen. Nothing was too much trouble would definitely buy from here again highly recommend

5 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your fab review, and thank you for your recommendation.
Regards
Motorgurus.

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