Motorgurus Reviews 1,016

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and making the car buying process easy and enjoyable. Many people highlight the excellent customer service, noting that staff members are knowledgeable, communicative, and go above and beyond to assist with purchases, often providing detailed information and ensuring a smooth transaction. The overall user experience is consistently described as positive, with many appreciating the lack of pressure and the efficiency of the process. However, some customers were dissatisfied with the product itself, reporting issues such as cars having mechanical faults shortly after purchase, missing service history, or undisclosed body damage. A few other people also felt that communication was poor in some instances, leading to confusion or unfulfilled promises regarding car details or repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Product

Users describe ambiguous interactions with the product. Many customers express satisfaction, highlighting... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Had a great service from Peter

Had a great service from Peter at Motorguru, bought a fantastic car, thanks Peter a genuine top bloke

11 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, I will pass on your kind words to Peter and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 1 out of 5 stars

Purchased an Import car - not as described.

Purchased an Import car. The car has been in an accident and has been imported from Japan and therefore carries no Category. Seller claimed it was imported from Greece. The story the garage sold did not work out. The car is mechanically sound and the garage did advertise it as an Import. If buying from here I would question and fact check information provided. TRUST and HONESTY are questionable here.

22 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, however I am a little confused, if the car is mechanically sound as you state and the car was advertised as an import I cant really understand how you claim you have been misled?
Regards
Motorgurus.

Rated 5 out of 5 stars

Pete was great and really went out the…

Pete was great and really went out the way to help us with all our queries! Great customer service!

7 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for sending us a 5 star review of your experience, great to hear you had a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Great service, thanks Dan and team

7 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon the car man

Hi guys the name is Shellam with a M recently bought a Citreon c4 Picasso in electric blue from motor guru… Simon was the man he had a great telephone manner very calm and patient with me I ordered the car on Monday it was delivered to my door Thursday in perfect condition as Simon said it would be….I’ve had nothing but professionalism and care from Simon from start to finish I hope he’s paid very handsomely 🫶🏻 I will be calling Simon everytime I need a car and using motor gurus again. I might even phone Simon just to check in with him from time to time ❤️

Thanks Simon and thanks motor guru

Shellam with a M

6 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, and also for your kind words for Simon. We hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter was extremely helpful and patient…

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point and would highly recommend Peter and Motor Gurus for your next car venture.

6 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

thank you for taking the time to leave us a 5 star review, its great to read that Peter offered you a great customer experience and you were happy with the way he dealt with the sale.
Kind regards
Motorgurus

Rated 5 out of 5 stars

My experience with MotorGuru

Joel and Russ were extremely friendly and professional in the sale of the vehicle to me. I can’t recommend MotorGuru enough for their helpfulness in making the purchase of my new vehicle such a special one.

6 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars, and we hope you enjoy your new car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

I called up Motorgurus whilst looking…

I called up Motorgurus whilst looking for a new car and spoken to Peter who went above and beyond to help me find the perfect car. Would definitely recommend this company!

5 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, also for your kind words for Peter and your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Very helpful and easy process thank you to Pete im a very happy customer

4 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

BMW Purchase

Russel helped me out. Really good service

28 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus

Rated 5 out of 5 stars

Quality service

Quality service, knowledgeable and helpful

27 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service ice by aimo

Simon is a excellent salesman, fantastic service if ever your need a car this company is the one I would highly recommend

21 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, I will pass on your kind comments to both Ama and Simon.
Regards
Motorgurus.

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