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MotoNovo Finance Reviews 35,422

•
TrustScore 4.5 out of 5

4.6

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Looking at 2,680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being smooth, straightforward, and efficient, making processes like obtaining finance or arranging car collection very easy. The staff is frequently highlighted for their politeness, helpfulness, and professional demeanor, with many appreciating their clear explanations and supportive approach. The customer service team is often described as friendly and responsive, contributing to an overall positive user experience. However, some people were dissatisfied with aspects of the payment process, experiencing difficulties when trying to withdraw within a 14-day period or settle finance. Additionally, a few customers reported issues with customer service, citing long wait times, unhelpful interactions, or a lack of empathy when dealing with complaints.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers found the service to be quick, efficient, and... See more

User experience

People report positive experiences with the user experience, highlighting that everything went very smoothly.... See more

Staff

Consumers generally find staff to be positive. Many reviewers praise the professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the ease and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just been on the phone to Idris for the past 40 minutes about my financial struggles and how motonovo could assist me. Idris was nothing but polite, compassionate and helpful throughout. Great... See more

Rated 5 out of 5 stars

I have used MotoNovo Finance before so I new there would be no problems with getting finance,everything was smooth and straightforward, Thank you.

Rated 5 out of 5 stars

Very easy to talk to helped with all my questions , and concerns used them twice before very helpful on the phone . Many thanks to all the staff concerned .

Rated 5 out of 5 stars

“I’ve had an excellent experience with MotoNovo Finance from start to finish. The finance application process was quick, simple, and clearly explained, making everything stress-free. Their customer se... See more

Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

About MotoNovo Finance

Written by the company

Who we are

We help thousands of people just like you to fund their next car, van or motorcycle.

When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.

What we do

We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35K reviews

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Rated 5 out of 5 stars

Great experience with Mike

Great experience with Mike. Very helpful and great at keeping in touch throughout getting our deal finalised and vehicle delivered.

Thanks again Mike

23 April 2026
Rated 5 out of 5 stars

Mercedes

Excellent experience with Motorline. Very knowledgeable sales staff also very helpful with sale ultimately putting your mind at ease doing business,
Had to reuse the coffee offer as I only drink decaf lol 👍

29 April 2026
Rated 5 out of 5 stars

Easy

Easy, straight forward, no paperwork and checking headache . Recommend 💯.

22 April 2026

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