MotoNovo Finance Reviews 35,414

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,687 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and user-friendly experience, highlighting the ease of the financial process and quick decisions. Many appreciate the helpful and polite staff, noting their efficiency and clear explanations, which made the overall experience smooth and straightforward. However, some customers also noted issues with payment, specifically regarding cash deposits being added back into the total amount payable. A few other people also felt that customer service was poor, mentioning difficulties in reaching knowledgeable staff, slow responses, and unhelpful interactions when trying to resolve complex issues or close finance agreements.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the quick and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the application... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting quick decisions, helpfulness,... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers found the finance process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just been on the phone to Idris for the past 40 minutes about my financial struggles and how motonovo could assist me. Idris was nothing but polite, compassionate and helpful throughout. Great... See more

Rated 5 out of 5 stars

We have worked with motonovo before they are very easy to apply with very quick decisions easy to work, less complicstions works for me, i will ask for motovono, in the future

Rated 5 out of 5 stars

Well it took a bit longer to get the car but mayhem with the garage but finally got the car thank you for accepting me

Rated 5 out of 5 stars

After my insurance company made the decision to write off my other car after a fairly minor bump, I was left without a permanent way of getting to work. With the help of MotoNovo and Arnold Clark I wa... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

About MotoNovo Finance

Written by the company

Who we are

We help thousands of people just like you to fund their next car, van or motorcycle.

When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.

What we do

We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35K reviews

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Rated 1 out of 5 stars

Do NOT use MotoNovo Finance

Do NOT use MotoNovo Finance

MotoNovo took my cash deposit and added it back into the total amount payable. Then charged me interest on it. My own money — used to make me pay more.

Secret commissions paid to brokers. Never disclosed. Look up Johnson v FirstRand Bank 2024 — the Supreme Court ruled this is unlawful.

Check your agreement. Right now. Look at what your deposit actually did to your total. Then ask yourself where your money really went.

They're counting on you never reading it.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Mike

Great experience with Mike. Very helpful and great at keeping in touch throughout getting our deal finalised and vehicle delivered.

Thanks again Mike

23 April 2026
Rated 5 out of 5 stars

Mercedes

Excellent experience with Motorline. Very knowledgeable sales staff also very helpful with sale ultimately putting your mind at ease doing business,
Had to reuse the coffee offer as I only drink decaf lol 👍

29 April 2026

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