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MotoNovo Finance Reviews 35,350

•
TrustScore 4.5 out of 5

4.7

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Evaluating 2,689 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpfulness and politeness of the staff, noting their efficiency and knowledge. People consistently highlight the straightforward and easy process, from application to receiving their loan, appreciating the quick decision-making and smooth user experience. However, some customers expressed dissatisfaction with the payment process, finding it difficult to withdraw within the 14-day period or experiencing issues with payment dates. A few reviewers also mentioned poor customer service experiences, citing long wait times, unhelpful agents, and difficulties in resolving complex issues.

What people talk about most

Service

Consumers generally express satisfaction with the service. Many reviewers highlight quick and efficient... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, praising competent, helpful, and friendly... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers found the finance arrangement and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just been on the phone to Idris for the past 40 minutes about my financial struggles and how motonovo could assist me. Idris was nothing but polite, compassionate and helpful throughout. Great... See more

Rated 5 out of 5 stars

After my insurance company made the decision to write off my other car after a fairly minor bump, I was left without a permanent way of getting to work. With the help of MotoNovo and Arnold Clark I wa... See more

Rated 5 out of 5 stars

Good communication. After some checks finance was agreed and a swift pay out to the garage. Thanks.

Rated 5 out of 5 stars

Fast efficient process haven't made first payment though but can't complain so far.

Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

About MotoNovo Finance

Written by the company

Who we are

We help thousands of people just like you to fund their next car, van or motorcycle.

When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.

What we do

We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

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Rated 5 out of 5 stars

Finance

The whole transaction went very smoothly with the help of the very efficient car salesman Lloyd and your representative.

21 April 2026
Rated 1 out of 5 stars

I’ve send email and haven’t get answers

13 August 2025
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Reply from MotoNovo Finance

Hi, we aim to respond to our customer enquries within 5 working days and are making our way to you as soon as possible. If you query is urgent, please contact us on 0333 200 0030 and we can assist you further.
Many thanks,
Team MNF

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