Hi, My ID is 276808604, and my account was frozen after winning a bet. I sent all the necessary documents for verification; they even said a video conference call wouldn't be necessary. Why is it t... See more
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25455911 id number. My 303₼ deposit hasn't been credited to my account for two days. The match I wanted to bet on had odds higher than 3, and I used my last money as a deposit. Due to your mistake, mo... See more
Company replied
Thank You for Account Verification Dear Mostbet Support Team, Good day. I would like to sincerely thank you for your support and assistance throughout the verification process. My... See more
Company replied
Mostbet is refusing to refund 9320 PLN to my balance (ID 223718460). Transaction #138011270 was marked as 'Paid', but I have official confirmation from my bank that NO funds were received or are pen... See more
Company replied
Company details
Written by the company
Huge bonuses for new players 20+ languages 20+ currencies Official Website - mostbet.com
Contact info
Stasinou 1, 1105, Nicosia, Cyprus
- support@mostbet.com
- mostbet.com
Breach of guidelines
Not deposit my money in account
They scammed me every time they rob my money not add in my wallet no reply
I send money 20 december till now they not added
SR00238661 this is my ticket number
20 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Jacklyn Wilson!
Thank you for your feedback and the data provided. The answer to your request was sent to your contact email address, which you used when registering your gaming account.
Have a nice day!
Best regards, Mostbet
I have 500 coins I my acc then I go to…
I have 500 coins I my acc then I go to withdraw the money then I fill my name & numbr suddenly show a error a bact to home page I go to check coins coins I cut from acc but I don't recive in my easy paisy acc🥹
21 December 2025
Reply from Mostbet Official
Hello, Dear Akhter Muhmmad!
We apologize for the inconvenience. We need to look into this.
We have sent a request regarding this issue to your email address. Rest assured that as soon as we receive the necessary information from you, we will do our best to resolve the situation as quickly as possible.
Have a nice day!
Regards, Mostbet.
Reply from Mostbet Official
Hello,
Thank you for your feedback. We are very pleased that you are satisfied with our service. We are glad that you win with us!
Sincerely yours, Mostbet.
Very good platform and most trusted…
Very good platform and most trusted website thank you most bet team ...
19 December 2025
Reply from Mostbet Official
Hello, Dear Naveen!
We are sincerely glad that you are with us and appreciate our service.
We wish you good luck and great winnings :)
Have a nice day!
Your Mostbet.
Reply from Mostbet Official
Hello, Dear Shailja Shailja!
Thank you for taking the time to write a review. We are happy to know that you are satisfied! We wish you good luck!
Sincerely yours, Mostbet.
Reply from Mostbet Official
Hello, Dear ivanidze Giorgi!
Thank you for your wonderful review of Mostbet! Your feedback means a lot to us. We wish you the best of luck!
Your Mostbet
Reply from Mostbet Official
Hello, Dear Rana Ali!
Thank you for the nice words! We do our best for your satisfaction.
We wish you success in betting!
Best regards, Mostbet
Reply from Mostbet Official
Hello, Dear Kami Don!
Thank you for your feedback. We are very happy that you are glad with our service!
Wishing you successful bets!
Sincerely yours, Mostbet.
Whenever I have deposited money in the…
Whenever I have deposited money in the Mostbet game, I have always ended up facing losses. The winning rate in this game is less than 10%, while the chances of losing and wasting your money are more than 95%. This game is nothing more than a cleverly designed scam.
Never invest money in slot games on this platform, Mostbet, otherwise you will only suffer losses.
7 December 2025
Reply from Mostbet Official
Hello, Dear Raza Afaq!
We are sorry that you have had a negative experience.
We would like to emphasize that the results of all games and tournaments on our platform are completely random, and we have no way of influencing the outcomes. Wins and losses are part of the gaming process and depend solely on luck.
Many of our players regularly win and successfully withdraw funds, which confirms the integrity of the system.
The good news is that today luck will be on the side of one player and tomorrow it will be on the side of another. Good luck to you!
Have a nice day!
Best wishes, Mostbet.
There are many problems with…
There are many problems with withdrawing money and depositing money on this site, and the site automatically removes money from the account. There are many errors. If they fix these, they can become the best bookmaker company.
17 December 2025
Reply from Mostbet Official
Hello, Dear Omonov Farrux!
We're sorry that you've had a bad experience and we sincerely apologize for the delay in receiving your deposit. Typically, the average deposit processing time is no more than one hour. Withdrawals are usually processed quickly, but may take up to 72 hours.
Taking care of our customers is our top priority and we are constantly working to improve our service.
If you have any issues left to be resolved, please share the details of the situation via online chat or email support@mostbet.com. We are always striving to improve our users' experience.
Have a nice day!
Yours, Mostbet
Extremely Disappointing Experience
Extremely Disappointing Experience
Mostbet has failed to credit my ₹1000 deposit even after months of waiting since october. This is not a small delay—this is negligence and poor business practice. I have contacted customer support repeatedly and submitted all required documents and proofs, yet even after full verification there has been no resolution and no accountability.
This kind of behavior is unacceptable and completely destroys customer trust.
Game id - 229936970
19 October 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Akki Jaat!
Thank you for your feedback and the data provided. We agree that it's not a pleasant situation. We apologize for any inconvenience.
We have carefully checked the information. The money was successfully transferred to your game account on 19.12.2025. We also sent a confirmation to you to the email you used to register your game account.
It would be appreciated if you could confirm that the problem has been resolved.
Have a nice day!
Best regards, Mostbet
10 days gone still not getting my deposit
10 days gone still not getting my deposit to my gaming account..Worst service day by day.. Going too worse..Taking money not giving Deposit .. DEPOSITED 30000 using phonepay on 6/12/2025 8:36pm to UPI id- gpay-12195763431@okbizaxis
UTR-189719920848
My mostbet gaming ID: 40572461
Submitted alll documents PAYMENT screenshot and bank statement and also UTR nmr still not giving DEPOSIT
DON'T PLAY HERE
6 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Saran Guntur!
Thank you for your feedback and the data provided. We agree that it's not a pleasant situation. We apologize for any inconvenience.
We have carefully checked the information. The money was successfully transferred to your game account on 25.12.2025, tid:993705450.
It would be appreciated if you could confirm that the problem has been resolved.
Have a nice day!
Best regards, Mostbet
Hello I request for withdrawal
Hello I request for withdrawal for 950$. It's been more then 12 hrs still shows processing and I never receive withdrawal request from intrac . Live chat don't work . I don't know how player withdrawal there money .
My account id is -263509470
I had try to withdrawal through crypto as well but that also u guys canceled now again I make new request for 3000$ from intrac etrasfer .. still shows processing I still haven't received the email that u guys r processing my withdrawal. Let me withdraw through crypto .. that should work .. also from all my other casino I withdraw through intrac never had any issue .. only issue with u guys .. you don't wanna pay or making excuses .. let me know if I can withdraw through crypto.. don't cancel again
Thanks wait for ur reply
13 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Sjsb Shsb!
According to our rules, withdrawals can take up to 72 hours. Usually, the withdrawal period depends on your country and the payment system.
We have checked the information and see that your withdrawal was rejected by the provider. We recommend that you try again using a card from another bank or payment system, or change your withdrawal method.
Best regards, Mostbet.
My account has been blocked
Mai apki complain karunga police mai ..mera paisa mera account Mai do jo rule lgana hai lgao
My account has been blocked without any prior notice. If documents were required, I should have been informed first. My money is still in the account..I had already provided all these documents before opening my account on Mostbet. Then why are they being requested again? Is this a fake site that applies any rules at any time? I want my money.
My id -144718671
15 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Sagar Jain!
We’re sorry you had a negative impression. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.
We have checked the information. Unfortunately, you have not provided a complete set of documents. To complete the identification procedure you need to send the following data to id@mostbet.com:
1. A photo of your ID with all your personal data, as well as another personal document of your choice (driver's license, birth certificate, passport, military ID, etc.).
Place them next to each other on a flat surface and take a photo of them. You should get 2 different documents lying next to each other in 1 photo.
After providing the necessary documents, you will be scheduled for a video conference in "Zoom" for identification.
Please note that your account will remain frozen without providing documents and video call.
Have a nice day!
Best regards, Mostbet.
UPD:
We have checked the information and are pleased to inform you that your account has been unfrozen on 22.12.2025 as a result of the verification.
It would be appreciated if you could confirm that your complaint has been solved.
Thanks for sticking with us!
We wish you good luck!
Best regards, Mostbet.
Reply from Mostbet Official
Hello, Dear Tamang Praymee!
Thank you for your feedback. We are very happy that you are glad with our service!
Wishing you successful bets!
Sincerely yours, Mostbet.
Reply from Mostbet Official
Hello, Dear Machhi Shahida!
We are sorry that you have a negative impression.
We understand that losing is always unpleasant. However, we have no influence on the outcome of the games. We have many players from all over the world and people choose us because we play fair and follow the rules.
There is always an element of luck involved in betting. The good news is that today luck will be on the side of one player and tomorrow it will be on the side of another. Good luck to you!
Have a nice day!
Best wishes, Mostbet.
Reply from Mostbet Official
Hello, Dear Kandel Hari Krishan!
Thank you for the nice words! We do our best for your satisfaction.
We wish you success in betting!
Best regards, Mostbet
Reply from Mostbet Official
Hello, Dear Khan Aftab!
Thank you for your feedback and high rating! We're very pleased that you choose and recommend Mostbet. We really put a lot of effort into making our users happy. Wishing you successful bets!
Your Mostbet.
Account frozen
Dear Trustpilot Team,
I am writing to request your assistance regarding my account at Mostbet (Account ID: 231670110). My account was frozen without prior notice on November 27, 2025, and despite following all instructions, providing all required verification documents, and agreeing to a video call, there has been no progress for more than three weeks.
Background
On November 27, I received an email informing me that my account had been “temporarily suspended for security reasons.” I was instructed to follow verification steps sent by email and via a link on their website. When I log into my account, it still displays the following message:
“Your account has been temporarily frozen for security purposes. Please contact the Support Service via any convenient method…”
Documentation Provided
Following their instructions, I submitted the following:
• Full identification documents: passport + driver’s license
• Selfie with my ID
• Screenshot of the card used for the deposit (the card has no printed numbers, as purchases are made using a digital card)
• Selfie holding the card
• Screenshot of a recent transaction from my bank’s app
• Link to my Telegram account
All of this was sent to their mal (id mostbet)
on November 27.
On December 3, I received an email stating:
“If you topped up your account through an agent, virtual wallet, or card, you must provide a screenshot of your details and a transaction receipt confirming the top-up of your gaming account.”
I then sent a screenshot of my most recent deposit showing the date and time, as well as the BANXICO(Mexico official tracking system) tracking key confirming the transaction.
Scheduled Video Call That Never Took Place
I never received the link or invitation to join the video call, and they have not contacted me again regarding this matter.
Since Then
• I contacted them again via Telegram, politely requesting a status update.
• They replied: “Please wait for notification of the decision by email.”
More than two weeks have passed since that last message. I have not been asked to provide anything further, and I have fully cooperated.
Request
I have complied with all the requirements requested by Mostbet. I am only requesting:
• That my account be reviewed fairly
• That I receive a clear update on the status of my case
I kindly ask the Trustpilot team to assist in getting this issue properly reviewed. I am willing to provide any additional evidence if needed (documents, screenshots, email history, etc., although I have not been able to attach them here).
Thank you very much for your time and support.
Sincerely,
Account ID: sent to the casino
Update: My account has been unfrozen succesfully. Thanks for the support
26 November 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Andres Arrambide!
We’re sorry you had a negative impression.
We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts. In our company, verification may take 60 or more (in rare cases) days.
Checking an account is a whole range of different actions, the timing of which varies, and therefore the above time is laid. However, this does not mean that this period applies to absolutely all accounts. For our part, our specialists make every effort to shorten the verification timeframe and make a decision as quickly as possible.
The verification period is specified in our rules, and by registering on our site, you agree to them.
Upon completion of the verification, you will receive a notification to your contact email address. We hope that the decision will be positive and you will return to the game!
Have a nice day!
Best regards, Mostbet.
UPD:
Thank you for waiting!
We have checked the information and are pleased to inform you that your account has been unfrozen on 18.12.2025 as a result of the verification.
It would be appreciated if you could confirm that your complaint has been solved.
Thanks for sticking with us!
We wish you good luck!
Best regards, Mostbet.
Best app good
4 December 2025
Reply from Mostbet Official
Hello, Dear Ami Ami!
Thank you for taking the time to write a review. We are happy to know that you are satisfied! We wish you good luck!
Sincerely yours, Mostbet.
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