Hi, My ID is 276808604, and my account was frozen after winning a bet. I sent all the necessary documents for verification; they even said a video conference call wouldn't be necessary. Why is it t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am facing a serious issue with my account (ID: 259330932). Even after completing a successful live Zoom video verification on 30.10.2025 at 14:20 GMT+6, my account remains blocked. I have submitted... See more
Company replied
🚫 Stop All Betting Apps Betting apps — including Mostbet, 1xBet, Melbet, Bet365, Parimatch, Betway, Dafabet and many others — are not safe entertainment. They... See more
Company replied
Thank You for Account Verification Dear Mostbet Support Team, Good day. I would like to sincerely thank you for your support and assistance throughout the verification process. My... See more
Company replied
Company details
Written by the company
Huge bonuses for new players 20+ languages 20+ currencies Official Website - mostbet.com
Contact info
Stasinou 1, 1105, Nicosia, Cyprus
- support@mostbet.com
- mostbet.com
Breach of guidelines
Reply from Mostbet Official
Hello, Dear Machhi Shahida!
We are sorry that you have a negative impression.
We understand that losing is always unpleasant. However, we have no influence on the outcome of the games. We have many players from all over the world and people choose us because we play fair and follow the rules.
There is always an element of luck involved in betting. The good news is that today luck will be on the side of one player and tomorrow it will be on the side of another. Good luck to you!
Have a nice day!
Best wishes, Mostbet.
Reply from Mostbet Official
Hello, Dear Kandel Hari Krishan!
Thank you for the nice words! We do our best for your satisfaction.
We wish you success in betting!
Best regards, Mostbet
Reply from Mostbet Official
Hello, Dear Khan Aftab!
Thank you for your feedback and high rating! We're very pleased that you choose and recommend Mostbet. We really put a lot of effort into making our users happy. Wishing you successful bets!
Your Mostbet.
Account frozen
Dear Trustpilot Team,
I am writing to request your assistance regarding my account at Mostbet (Account ID: 231670110). My account was frozen without prior notice on November 27, 2025, and despite following all instructions, providing all required verification documents, and agreeing to a video call, there has been no progress for more than three weeks.
Background
On November 27, I received an email informing me that my account had been “temporarily suspended for security reasons.” I was instructed to follow verification steps sent by email and via a link on their website. When I log into my account, it still displays the following message:
“Your account has been temporarily frozen for security purposes. Please contact the Support Service via any convenient method…”
Documentation Provided
Following their instructions, I submitted the following:
• Full identification documents: passport + driver’s license
• Selfie with my ID
• Screenshot of the card used for the deposit (the card has no printed numbers, as purchases are made using a digital card)
• Selfie holding the card
• Screenshot of a recent transaction from my bank’s app
• Link to my Telegram account
All of this was sent to their mal (id mostbet)
on November 27.
On December 3, I received an email stating:
“If you topped up your account through an agent, virtual wallet, or card, you must provide a screenshot of your details and a transaction receipt confirming the top-up of your gaming account.”
I then sent a screenshot of my most recent deposit showing the date and time, as well as the BANXICO(Mexico official tracking system) tracking key confirming the transaction.
Scheduled Video Call That Never Took Place
I never received the link or invitation to join the video call, and they have not contacted me again regarding this matter.
Since Then
• I contacted them again via Telegram, politely requesting a status update.
• They replied: “Please wait for notification of the decision by email.”
More than two weeks have passed since that last message. I have not been asked to provide anything further, and I have fully cooperated.
Request
I have complied with all the requirements requested by Mostbet. I am only requesting:
• That my account be reviewed fairly
• That I receive a clear update on the status of my case
I kindly ask the Trustpilot team to assist in getting this issue properly reviewed. I am willing to provide any additional evidence if needed (documents, screenshots, email history, etc., although I have not been able to attach them here).
Thank you very much for your time and support.
Sincerely,
Account ID: sent to the casino
Update: My account has been unfrozen succesfully. Thanks for the support
26 November 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Andres Arrambide!
We’re sorry you had a negative impression.
We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts. In our company, verification may take 60 or more (in rare cases) days.
Checking an account is a whole range of different actions, the timing of which varies, and therefore the above time is laid. However, this does not mean that this period applies to absolutely all accounts. For our part, our specialists make every effort to shorten the verification timeframe and make a decision as quickly as possible.
The verification period is specified in our rules, and by registering on our site, you agree to them.
Upon completion of the verification, you will receive a notification to your contact email address. We hope that the decision will be positive and you will return to the game!
Have a nice day!
Best regards, Mostbet.
UPD:
Thank you for waiting!
We have checked the information and are pleased to inform you that your account has been unfrozen on 18.12.2025 as a result of the verification.
It would be appreciated if you could confirm that your complaint has been solved.
Thanks for sticking with us!
We wish you good luck!
Best regards, Mostbet.
Best app good
4 December 2025
Reply from Mostbet Official
Hello, Dear Ami Ami!
Thank you for taking the time to write a review. We are happy to know that you are satisfied! We wish you good luck!
Sincerely yours, Mostbet.
Scammers all the way
They never credited my account with the funds that I transferred from my mobile wallet...
Worst customer service that keeps asking for the same documents that I have emailed and provided to their chat support...not once but multiple times.
Keep on asking to wait as their finance department is working on.. And then abruptly end the chat session..so you have to start all over again.
Probably trying to frustrate the gamers to just give up and leave ..and they can get to keep the free money they scammed out of you.
My advice: RUN, RUN away from these scammers..as quick as you can.
10 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Rehan Mazhary!
We agree that it's not a pleasant situation. Rest assured, these situations rarely arise in our Betting Company.
It would be great if could you send your account ID. We'll help you figure everything out.
We're always here to help!
Mostbet team.
I am alone I am using
Yes this is very good opportunity for all of us I am very excited
12 December 2025
Reply from Mostbet Official
Hello, Dear Ali Ibrar!
We are very pleased to have you as a customer. We thank you for your trust and wish that luck will be on your side!
Your Mostbet.
I’m not sure what is happening with my…
I’m not sure what is happening with my account. I am unable to access my Mostbet account even after completing the video verification and providing all the required documents. Please help me get my account restored.
I am new to Mostbet, and I don’t understand why my account was frozen after just a few days of using the platform. Now it says I can’t access my account, and I’m also unable to reset my password.
Kindly look into this issue and assist me as soon as possible.
ID 259130874
11 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Sureboy!
We've checked the information. We're sorry to inform you that your account was blocked in accordance with Paragraph 2.10 of the Rules:
If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:
Cancelling bets.
Restricting withdrawals.
Closing the client's account without reimbursement.
More details can be found in clause 2.10 of the rules on our website.
Have a nice day!
Best regards, Mostbet.
Temporary Frozen isse
Gamming account id- 183934945
My Zoom video verification is already completed in yesterday, but my account is still temporarily suspended and withdrawals are blocked. Till a time my gamming account id is not temporary Frozen withdraw till a time. And not received in my email id unfrozen notification mail.
10 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Tanay Das!
We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.
In our company, verification may take 60 or more (in rare cases) days. Checking an account is a whole range of different actions, the timing of which varies, and therefore the above time is laid. However, this does not mean that this period applies to absolutely all accounts. For our part, our specialists make every effort to shorten the verification timeframe and make a decision as quickly as possible.
The verification period is specified in our rules, and by registering on our site, you agree to them.
Upon completion of the verification, you will receive a notification to your contact email address. We hope that the decision will be positive and you will return to the game!
Have a nice day!
Best regards, Mostbet.
UPD:
We have checked the information and are pleased to inform you that your account has been unfrozen on 16.12.2025 as a result of the verification.
It would be appreciated if you could confirm that your complaint has been solved.
Thanks for sticking with us!
We wish you good luck!
Best regards, Mostbet.
Reply from Mostbet Official
Hello,
Thank you for your feedback. We're glad to make you happier :)
Wishing you successful bets!
Best regards, Mostbet.
My account has been locked for several…
My account has been locked for several days, even though I have successfully completed the verification process. I am currently waiting for Mostbet to reopen my account.
Your instructions state that the account should be reviewed and reopened within 14 days after verification. Please help me check the status and reopen my account as soon as possible.
User ID: 259301282
10 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear adeade!
We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts. In our company, verification may take 60 or more (in rare cases) days.
Checking an account is a whole range of different actions, the timing of which varies, and therefore the above time is laid.
The verification period is specified in our rules, and by registering on our site, you agree to them.
Upon completion of the verification, you will receive a notification to your contact email address. We hope that the decision will be positive and you will return to the game!
Have a nice day!
Best regards, Mostbet.
UPD:
Thank you for waiting!
We have checked the information and are pleased to inform you that your account has been unfrozen on 17.12.2025 as a result of the verification.
It would be appreciated if you could confirm that your complaint has been solved.
Thanks for sticking with us!
We wish you good luck!
Best regards, Mostbet.
I had a €200 prize from completing a…
I had a €200 prize from completing a cashback eligbility and got only 0.01 back because of a bug tried reaching out for them every possible way still didn’t get any response only that they have told their technical department but it has been a month since this happened yet haven’t got my money back
Here is my id: 257858212
12 November 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Botond Barna!
Thank you for your feedback and the data provided. The answer to your request was sent to your contact email address, which you used when registering your gaming account.
Have a nice day!
Best regards, Mostbet
3 days gone Deposit not giving
3 days gone still not getting my deposit to my gaming account..Worst service day by day.. Going too worse..Taking money not giving Deposit .. DEPOSITED 1500 using paytm on 6/12/2025 to UPI id- nuruoltrading10636@iob
UTR-393413235144
From My UPI id- 9980320860@ptyes...
Submitted alll documents PAYMENT screenshot and bank statement and also UTR nmr still not giving DEPOSIT
DON'T PLAY HERE
9 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Client!
Thank you for informing us about your problem! It is very upsetting. It requires our close attention.
Please provide your account ID so that we can look into your problem.
Best regards, Mostbet.
Very good and supportive
Very good and supportive. I think make sure more easy methods launching in future
9 December 2025
Reply from Mostbet Official
Hello, Dear Hassan Fozia!
Thank you for your review. We really appreciate your trust, and your feedback helps us to become better and please our customers even more! We wish you successful bets!
Have a nice day!
Your Mostbet.
Refused to open my account after verification
What's all this it being 2month now that I did my video verification and you guys still keep my account frozen what exactly did mostbet want from me “my life” cos this is really sickning going to 3month plus after verification and account is still frozen nothing is being done and my money is in there that's bad my id number is : 252092302.
And now you people reply saying you are sorry that my account as being unfrozen but unfortunately is not still the same frozen as its and you are here lieing to the world mostbet this is shame on you guys free my account now 252092302.
Cos i don't know what else to say if you don't want me as customer at least free my money for me so I can go in peace not this scammer move you people are trying to do😡
5 October 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear Jacob Abajemito!
Thank you for your feedback. We are sorry that you had a negative experience.
Account verification is carried out by all bookmakers. This is one of the security measures for customer accounts.
Verification can take up to 60 days, and in rare cases even longer. Account verification consists of a series of steps, each of which takes time.
We have checked the information and are pleased to inform you that your gaming account was unfrozen on 10.12.2025 according to the verification results. Please confirm that the issue has been resolved.
Have a nice day!
Sincerely, Mostbet.
Id 216040261
This is a scam to avoid big payouts.
I won 18,000,000 Uzbek Soums (= $1,400) on Mostbet in October. As soon as I tried to withdraw, my account was frozen.
Here is their trick:
1. They made me pass video identification, which I successfully completed on November 4, 2025.
2. After the video KYC, they said to wait "2 weeks for review.
3. Now it has been 35 DAYS, and my
account is still blocked.
4. Every day I ask support, they just say "Wait" - nothing else. They are using "verification" as an excuse to delay payment indefinitely.
All my documents are verified, video
ID is done - there is NO LEGAL REASON to hold my money for over a month.
If you win a small amount, they pay. If you win big - they block you and
hope you give up.
DO NOT DEPOSIT HERE. They will not pay your winnings.
Proof: I have screenshots of video call confirmation, winning bet, and all
"Wait" replies from support.
8 December 2025
Unprompted review
Reply from Mostbet Official
Hello, Dear DOSTON inombekov!
We’re sorry you had a negative impression.
We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts. In our company, verification may take 60 or more (in rare cases) days.
Checking an account is a whole range of different actions, the timing of which varies, and therefore the above time is laid.
The verification period is specified in our rules, and by registering on our site, you agree to them.
Upon completion of the verification, you will receive a notification to your contact email address. We hope that the decision will be positive and you will return to the game!
Have a nice day!
Best regards, Mostbet.
UPD:
We have checked the information and are pleased to inform you that your account has been unfrozen on 25.12.2025 as a result of the verification.
It would be appreciated if you could confirm that your complaint has been solved.
Thanks for sticking with us!
We wish you good luck!
Best regards, Mostbet.
Deposit and withdrawal too much late…
Deposit and withdrawal too much late customer support not good anything complaint is not solve my problem he is lefting all time chart that work not good you are most bad site his I am giving one star
6 December 2025
Reply from Mostbet Official
Hello, Dear Majeeth Aathi!
We're sorry that you've had a bad experience and we sincerely apologize for the delay in receiving your deposit. Typically, the average deposit processing time is no more than one hour. Withdrawals are usually processed quickly, but may take up to 72 hours.
Taking care of our customers is our top priority and we are constantly working to improve our service and the quality of our support team.
If you have any issues left to be resolved, please share the details of the situation via online chat or email support@mostbet.com. We are always striving to improve our users' experience.
Have a nice day!
Yours, Mostbet
Id 213915913
Id 213915913
Most bet fraud cheater ek number ki lukhhi company hai lutne vali 3 dinse withdrawal nai diya 5000 ka or lakho hara diya bahan kadhegi ek number fraud company
1 lac harate h or 5000 hajar withdrawal dene me problem hai processing me rakhhe bethe hai bsr bar chodu banate h fraud company hai lutne vali or bol rahe h licence hai jhoothe processing me hold pe rakhhe hai okat nai 5000 dene ki lutne ka hi ata hai sabko bhosdije
7 December 2025
Unprompted review
Reply from Mostbet Official
नमस्ते, प्रिय सूरज जोशी!
आपकी जगह कोई भी होता तो परेशान होता अगर वह तुरंत पैसे नहीं निकाल पाता। हमारे नियमों के अनुसार, पैसे निकालने में 72 घंटे तक लग सकते हैं। आमतौर पर, पैसे निकालने का समय आपके देश और पेमेंट सिस्टम पर निर्भर करता है।
हमने जानकारी वेरिफ़ाई कर ली है और देखा है कि आपने सारे पैसे सक्सेसफ़ुली निकाल लिए हैं।
अगर आप इसे कन्फर्म कर सकें तो हम आभारी होंगे।
आपका दिन अच्छा हो!
शुभकामनाएं, मोस्टबेट
You are making a fool of us
7 December 2025
Reply from Mostbet Official
Hello, Dear Vishnoi Harsh!
We’re sorry you had a negative impression.
Please let us know what happened via online chat or email support@mostbet.com. We are always striving to improve our users' experience.
Thank you and have a nice day!
Regards, Mostbet.
Reply from Mostbet Official
Hello, Dear Ali Raza!
We’re sorry you had a negative impression.
We always strive to resolve situations as quickly as possible.
We have carefully checked the information. Your request has been successfully processed and you have withdrawn your money.
It would be appreciated if you could confirm that the problem has been resolved.
Have a nice day!
Best regards, Mostbet
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