Mosso Reviews 271

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 230 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the product and app to be ambiguous, with mixed opinions on their effectiveness. Reviewers appreciate the color analysis, styling tips, and the ability to coordinate outfits, finding the information insightful and helpful for personal style. Many also find the app easy to navigate and user-friendly. However, a significant number of people were dissatisfied with the refund process and the subscription model. Many customers reported difficulties in obtaining full refunds, often being offered only partial amounts or encountering issues with cancellation. Some users also found the app's recommendations to be inaccurate or not aligned with their personal preferences and expectations, particularly regarding clothing styles and colors.

What people talk about most

Product

Users describe ambiguous interactions with the product. While some reviewers were pleased with the color... See more

User experience

Reviewers mention ambiguous feedback about user experience. While some customers found the application super... See more

Application

Customers consistently note ambiguous experiences with the app. While some reviewers praise its ease of... See more

Refund

Reviewers highlight negative aspects of refund. Many customers express significant dissatisfaction with the... See more

Subscription

People report negative experiences with subscription. Many customers express frustration over unexpected... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I thought the analysis would be absolute but I find if I answer the questions a little differently I get a different outcome, for example I have highlighted hair so I could say blonde, but my natural... See more

Company replied

Rated 3 out of 5 stars

I don’t feel like the product reflects collections suitable for a 65 year old woman. The $20 paid to get a list of colors and to upload photos of me in clothes that I don’t have yet really is a waste... See more

Company replied

Rated 3 out of 5 stars

When I was able to utilize app, it was not accurate for my coloring, but the individual pieces are quite lovely. Combinations reminded me about the value of belts and layering.

Company replied

Rated 3 out of 5 stars

Great idea and concept but I really couldn’t make the app work for me. Now trying to log in to cancel my subscription but the system keeps having a glitch so I can’t even get into my account. They are... See more

Company replied


Company details

  1. Stylist

Written by the company

Mosso is your personal fashion stylist. It helps you build a perfect wardrobe with daily outfit suggestions, color analysis, and style advice, so you can always look and feel your best.


Contact info

3.1

Average

TrustScore 3 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Unfortunately I didn't realise this was…

Unfortunately I didn't realise this was a continuous subscription. Too expensive for me to continue. Have cancelled.

4 May 2026
Mosso logo

Reply from Mosso

Hi Marianne,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MARIANNE936710. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 5 out of 5 stars

Good app

Good app, to really restarting branding yourself, i recommand it. Plus they have the palette color "scan" to verify if the clothes you will buy matching you color type 😊

11 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
MOSSO Team

Rated 3 out of 5 stars

Not what I expected.

I thought the analysis would be absolute but I find if I answer the questions a little differently I get a different outcome, for example I have highlighted hair so I could say blonde, but my natural color is light brown. I think I have dark brown eyes but it didn't seem to fit in any category. Most of the clothing to choose from is too warm for Texas. Also I'd rather see more high end choices. On the plus side I found a blue jumpsuit on sale from Soft Surroundings, a place I'd never go to. After filling out my initial profile I wanted to go back and add a photo but I couldn't see a way to do that.

3 May 2026
Mosso logo

Reply from Mosso

Hi,

Thank you for your feedback!

Warm regards,
Mosso Team

Rated 5 out of 5 stars

They were efficient

They were efficient, fast, and friendly when I needed to cancel. I do hope to subscribe at some future time. Thank you.

10 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
MOSSO Team

Rated 4 out of 5 stars

Still deciding if I love this app…

I’m not 100% certain that I have the correct colors analyzed for me but I will try it and see if I’ve just been doing things wrong this whole time!! I just started and so far all of the other aspects seem to be spot on! The application is super easy to navigate too!

8 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
Mosso Team

Rated 3 out of 5 stars

Service is complicated to use and samples do not reflect my age or lifestyle.…

I don’t feel like the product reflects collections suitable for a 65 year old woman. The $20 paid to get a list of colors and to upload photos of me in clothes that I don’t have yet really is a waste. I must have miss understood how the program works or it was not clear before ordering.

9 May 2026
Mosso logo

Reply from Mosso

Hi,

Thank you for your feedback!

Warm regards,
Mosso Team

Rated 4 out of 5 stars

Helped me to know my colors and a…

Helped me to know my colors and a better style for me to wear in the future and to maybe feel better about myself. Also find a better lifestyle for me

9 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
Mosso Team

Rated 1 out of 5 stars

I never signed up for this and have…

I never signed up for this and have been charged twice for something I never used.

28 March 2026
Unprompted review
Mosso logo

Reply from Mosso

Hi Jayne,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number JAYNE501853. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 1 out of 5 stars

They took my money and i was never able…

They took my money and i was never able to register. They said technical difficulties which they never resolved so i was never able to utilize the service and they didn’t refund my money even after I made many requests that it didn’t work and to give me a refund. Going through my bank now.

9 May 2026
Mosso logo

Reply from Mosso

Hi Donna,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number DONNA498477. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 1 out of 5 stars

Not worth it

Not worth it

Not worth the subscription fee and it really seems like you can never unsubscribe
They just charge your bank account every month
I want a refund and cancel my subscription

8 May 2026
Unprompted review
Mosso logo

Reply from Mosso

Hi Ildikó Kámán,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number ILDIKÓKÁMÁN743334. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 1 out of 5 stars

DO NOT BUY

Got the app on a Friday, realized I really did not want it, 4-week plan. Ask to have the application canceled and refunded. Their reply: Regarding your refund request, while we're unable to offer a full refund, as a gesture of goodwill, I can offer a 25% partial refund on your latest payment. I app really doesn't help you with clothes options, just shows what might look good on you. No store or when to buy just fashion looks. So, NO refund, paid for nothing.

1 May 2026
Mosso logo

Reply from Mosso

Hi Lisa Anderson,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number LISAANDERSON816108. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 1 out of 5 stars

Difficult to cancel--very unhappy with ability to contact this company!

First, I did not see where I was signing up for an expensive "subscription"--my bad, as apparently I didn't read (or even be able to find the "fine print"). But I have tried so many ways to cancel this subscription, to no avail. There is nothing in my profile on my app to "cancel" or even access billing.

8 May 2026
Unprompted review
Mosso logo

Reply from Mosso

Hi Patti T,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number PATTIT110708. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 3 out of 5 stars

Creating the Me I Want To Be.

I was very interested in getting started in Mosso. I am older and wanted to learn more about what suited me in terms of clothing styles and colors. With all the ads on Facebook it’s hard to tell what you get in any one app.
I was pleased with the color choices chosen for me. Hiwever when I looked at the clothes they displayed they were not my colors at all! And they were mostly heavier winter clothes despite it being spring. They had a picture of a cupboard with blouses that were hung up that were likely in my color range but you could not get any other view of them than hanging all together on a rod. The style that was suggested for me seemed to use 4 or 5 descriptors over and over. There was no hair section which I had hoped for and despite seeing constant ads for your archetype ( this is the wrong word). I never saw anything about that. I guess I wasn’t clear on how streamlined this program is. After doing those I found that there were 28 days of tasks to complete to create your own capsule, starting with learning what needed to be taken out of your current wardrobe and then working on creating your own. A style adviser could look at your items and give you feedback or help you get started. This was included. You have the option of wearing an item, using your camera and getting feedback on if it works for you.
I did order a double set of books but have to find where to download them and the program glitched on me when I tried to cancel one of the items I’d checked by mistake. It took me straight out of the webpage and I haven’t come across it yet.
While I haven’t used it much due to “life happening” I know I’m learning somethings and was thrilled to see my colors are ones I love and much of what they saidcabout styles was how I had dressed over the years when I worked. Some may find this program enough if they really like to search and shop for clothes.

1 May 2026
Mosso logo

Reply from Mosso

Hi,

Thank you for your feedback!

Warm regards,
Mosso Team

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