MortgageKey Reviews 

2,930
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and efficient, often highlighting specific individuals for their exceptional support and care. The service provided is frequently described as brilliant and straightforward, making complex processes feel stress-free for many. Reviewers highly value the excellent communication, with many appreciating constant updates and quick responses, which kept them well-informed throughout their journey. The user experience is consistently noted as easy to follow and efficient, ensuring a smooth process from start to finish. This commitment to clarity and support leads many to recommend the company and express their intent to use its services again.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently praising the quick communication and efficient... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used Mortgagekey, process is seamless, they do all the work. Dayle is great, he guides us through the process with relative ease and is always available for questions,... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,930)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Fantastic experience with mortgage key, Victoria was very knowledgable and secured a mortgage offer when I didn’t think I’d meet requirement, and then Liam Smith was very responsive, patient & reassuring when I had the last minute things going wrong with solicitors the weeks before completion. Brilliant service start to finish

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Great team, Very helpful,...

I have been to couple of lenders to borrow some money on my remortgage, No one could find me a deal with a reasonable interest rate. Thanks to Mortgagekey especially Mr :Dayle who was my initial contact in Mortgagekey.

25 September 2025
Rated 5 out of 5 stars

We have had a fantastic experience with…

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he was there informing us, supporting and guiding us through all stages. He always returned my emails or calls and I can’t thank him enough. A great asses to Mortgage Key.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage finance made simple

From my initial enquiry when I first dealt with Jamie through to my subsequent conversations with Gina and Shannon everyone was extremely helpful and made the whole process very simple.
Highly recommended.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Zoe Sharp, Harry Burkill, Shannon Egan and Charlotte Hudson

Zoe Sharp and Harry Burkill of Mortgage Key have been absolutely marvellous. They both have been polite, patient and responsive in dealing with our mortgage and remortgage matters. They are also very quick and ready to go the extra mile in order to ensure expeditiousness in the mortgage process. In a recent transaction, we took the lead in a mortgage race thanks to the efforts of Zoe Sharp, for which we are grateful. Both Harry Burkill and Zoe Sharp are also very diligent and are extremely patient in going through the options available. I strongly recommend them both in any mortgage or remortgage need you may have. Last but not least, the admin staff including Shannon Egan and Charlotte Hudson have also been wonderful. In short, Mortgage Key is a great team of caring individuals and I strongly recommend them.

4 September 2025
Rated 5 out of 5 stars

Friendly fast service

Friendly fast service, we were given a clear range of options to look though and any questions we had were answered quickly.

27 August 2025

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