MortgageKey Reviews 

2,938
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and genuine care, which makes the entire process feel straightforward and manageable. Many highlight the excellent service and customer support, noting efficient processes, quick response times, and clear communication throughout their journey. Reviewers frequently appreciate the smooth user experience, feeling well-informed and supported as advisors explain everything clearly and are readily available to answer questions without pressure. This commitment ensures a stress-free and easy-to-understand process for all.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding, professional,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, politeness, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as simple, easy, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t thank Michael Ncube enough for everything he has done for us. He has now arranged our mortgage twice, and on both occasions he has been absolutely outstanding. After having a very di... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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4.9

All reviews

(2,938)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mortgage finance made simple

From my initial enquiry when I first dealt with Jamie through to my subsequent conversations with Gina and Shannon everyone was extremely helpful and made the whole process very simple.
Highly recommended.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Zoe Sharp, Harry Burkill, Shannon Egan and Charlotte Hudson

Zoe Sharp and Harry Burkill of Mortgage Key have been absolutely marvellous. They both have been polite, patient and responsive in dealing with our mortgage and remortgage matters. They are also very quick and ready to go the extra mile in order to ensure expeditiousness in the mortgage process. In a recent transaction, we took the lead in a mortgage race thanks to the efforts of Zoe Sharp, for which we are grateful. Both Harry Burkill and Zoe Sharp are also very diligent and are extremely patient in going through the options available. I strongly recommend them both in any mortgage or remortgage need you may have. Last but not least, the admin staff including Shannon Egan and Charlotte Hudson have also been wonderful. In short, Mortgage Key is a great team of caring individuals and I strongly recommend them.

4 September 2025
Rated 5 out of 5 stars

Friendly fast service

Friendly fast service, we were given a clear range of options to look though and any questions we had were answered quickly.

27 August 2025
Rated 5 out of 5 stars

MortgageKey Are The Best.

MortgageKey have secured me a number of mortgages over the years and it’s always been a very positive experience. I’ve always worked with Tracey Burke who is a very friendly, experienced, knowledgable, communicative and creative advisor who goes above and beyond to secure the most appropriate product and best deal. Once the mortgage in principle was agreed the people in the processing section, including Shannon, also kept me up to date on the progression to offer. I’m now looking forward to moving to my new home. Thank you Tracey and thank you MortgageKey. Highly recommended 👍

2 August 2025
Unprompted review
Rated 5 out of 5 stars

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 5 star service from start to finish!


⭐️ ⭐️ ⭐️ ⭐️ ⭐️

5 star service from start to finish!

I was unsure if I would be to obtain a re-mortgage, mainly due to the fact of being a Director of a limited business, thus receiving a low basic salary and the rest of my income from dividends. Coupled with the fact that the property is a flat, where I jointly owned the freehold and some outstanding personal finances which I’d used to start the business - I thought it would be non-starter.

However, from my initial phone call to Key, I was put through to an advisor, Zoe Sharp, who after confirming some details with her, put my mind at rest that she could find a solution for me. 24 hours later she called me back and explained my options, and happily agreed to proceed. There were a few hiccups through to completion, but that was nothing on Key (just down to a fussy underwriter at the mortgage lender). Rest assured though, Zoe put my mind at rest every time and resolved everything. I can’t thank Zoe enough for putting up with my phone calls and emails and ensuring that my remortgage completed. Additional thanks goes to Shannon in the Processing Department and Abby in Completions.

I really feel that Mortgage Key are a customer orientated business - which when you’re dealing with personal finances makes a significant difference. Dealing with the same person is also really helpful. I couldn’t recommend Mortgage Key (and Zoe) enough.

Thank you again and I look forward to using you again when my fixed rate ends :)

29 May 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Shannon and Jamie during my mortgage application process, and I couldn’t be more grateful for her support. From start. Jamie was professional, responsive, and incredibly helpful. He kept me informed every step of the way.

And big thanks to Shannon as well,for yoexcellent service. Her communication was always clear and timely, and she took the time to explain everything thoroughly. I especially appreciated her friendly and reassuring manner – it made a real difference.

I would highly recommend you to anyone going through the mortgage process.

23 July 2025

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