Mortgage Decisions Reviews 642

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and positive attitudes, making the entire process pleasant and stress-free. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially the clear and jargon-free communication. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the team goes above and beyond to provide thorough explanations and support. Many consumers felt well-supported at every stage, finding the guidance invaluable and the process much simpler than anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently highlight prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avnee and Helen have been a dream and we are so glad we chose Mortgage decisions for our first purchase. After speaking with other brokers (with hard sales tactics) Avnee really was a breath of fresh... See more

Rated 5 out of 5 stars

We have had the luck to have had Megan Morgan and Kelly Picton helping us buy our new home. I couldn't recommend them enough, they have answered every question promptly and have navigated what has tur... See more

Rated 5 out of 5 stars

Just brought our second house with the help from the Simon at mortgage Decisions! Could not recommend him enough he has been quick and responsive throughout the whole journey which made what can be st... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing !!! Louise was brilliant and delivered everything she said she would ! Constant contact and quick to respond to any questions! I have already passed details over to friends and... See more


Company details

  1. Mortgage Broker

Written by the company

Dedicated to providing advice on mortgage and protection products and services to suit our customers. Call our experienced team of Mortgage & Protection Advisers, 03454 500200.


Contact info

5.0

Excellent

TrustScore 5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent mortgage experts

I’ve had the pleasure of working with Kevin on both my initial mortgage and, more recently, my remortgage. On both occasions, he has been exceptional—making the entire process smooth, clear, and stress-free. During the remortgaging process, I also had the opportunity to work with Robyn, who has been incredibly helpful and responsive throughout. I highly recommend their services to anyone looking for knowledgeable, approachable, and professional mortgage experts.

18 June 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you Mason!

Rated 5 out of 5 stars

I just wanted to say a huge thank you…

I just wanted to say a huge thank you to Tom and Helen to help us to choose the right life insurance and critical illness cover. Great service highly recommend

17 June 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you Gabor, Tom and Helen will be delighted to hear this.

Rated 5 out of 5 stars

Gavin and Helen were great

Gavin and Helen were great, they put our minds at ease and helped with all the stuff they need too but also answered our stupid questions without making us feel like idiots. Really knowledgeable and on the ball. By the time our morgage came through it felt like we had known them for years

11 June 2025
Unprompted review
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Reply from Mortgage Decisions

Great news! Thanks Tracy!

Rated 5 out of 5 stars

Absolutely amazing service from start…

Absolutely amazing service from start to finish!
I would like to thank Robyn and Mark for their outstanding support throughout our mortgage application. They followed every single detail with such care and professionalism, keeping us informed at every step.

Their dedication, clarity, and reassuring attitude made the whole process smooth and stress-free — and most importantly, helped us achieve a successful outcome!

We couldn’t have done it without them. Truly grateful!
Highly recommend their service to anyone looking for reliable and knowledgeable mortgage advisors.

10 June 2025
Unprompted review
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Reply from Mortgage Decisions

This is a wonderful review, thank you for taking the time to write it. It will be passed on to Mark and Robyn.

Rated 5 out of 5 stars

First time buyers

Jon and Mark at Mortgage Decisions were really useful. They have made the mortgage process as simple for us as possible, and have been very good at responding to emails/calls etc, ensuring the process has run smoothly.

26 May 2025
Unprompted review
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Reply from Mortgage Decisions

Thanks Andy, they will be delighted to hear this.

Rated 5 out of 5 stars

Faultless experience from start to finish

The process of securing a mortgage was made very swift and painless by Gavin & Helen at Mortgage Decisions. Very responsive & helpful at every stage. Thank you for making this potentially stressful process quick and easy.

2 June 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you Rob, they will be delighted to hear this.

Rated 5 out of 5 stars

Excellent Service

We would not hesitate to recommend Kevin Hogan and his assistant Robyn for their efficient and professional service in securing us a mortgage. The process was faultless and communication was excellent throughout. Thank you

30 May 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you Rebecca, Kevin is one of the best in the business.

Rated 5 out of 5 stars

Gavin started the process of mortgage…

Gavin started the process of mortgage with us and was so on the ball even a email at 19.30,showed us how committed he was. Further down line we also had Helen helping to sort mortgage, we could not wish for a better team to get us sorted with mortgage, all I can say to Helen and gavin thank you so much! Karen and martin

29 May 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you both very much for your review, Gavin will be delighted.

Rated 5 out of 5 stars

Thankyou Joe & Helen!

Joe and Helen were great from start to finish. Giving us regular updates and working so hard to get us what we needed. As first time buyers they’ve made our experience wonderful, from first dealing with Joe at a mortgage workshop and then Helen sorting out our application whilst Joe was away. Would highly recommend

22 May 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you for the recommendation! All the best for the future.

Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish. Megan was our advisor and took us through every step. Both Megan and Helen are extremely knowledgeable and have been very patient with us while we’ve been buying our first home. I would certainly recommend Mortgage Decisions to anyone!

22 May 2025
Unprompted review
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Reply from Mortgage Decisions

Thanks Connor, this is great to hear!

Rated 5 out of 5 stars

Brilliant

Gavin and Helen have both been great throughout this process. All information was explained clearly, emails were responded to quickly, and we was kept updated throughout all stages. I highly recommend Mortgage Decisions.

16 May 2025
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Reply from Mortgage Decisions

Amy, thank you for taking the time to write this, Gavin and Helen will be delighted. Also, you are our 1000th customer review across Google and Trustpilot!!! Thank you again!!!

Rated 5 out of 5 stars

Joe and Robyn

Joe and Robyn, was the best persons ever meat they was helpful, kind and if I call they help me lots with my questions they was there for me all the time.
I want to tank them for the great work they done and i will recommend the company for friend and for everyone how want to bay a house because they are fantastic people and very kind.

13 May 2025
Unprompted review
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Reply from Mortgage Decisions

Thank you Nuno for a wonderful review! This is great to hear.

Rated 5 out of 5 stars

Fast, Friendly and Highly Recommended

Mortgage Decisions have a super friendly and supportive team that work with them. Both Matt and Helen gave us an effortless experience handling everything for us with ease taking all the stress out of finding the correct mortgage for us. Highly recommend getting in contact with them if you require any services that they do.

2 May 2025
Unprompted review
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Reply from Mortgage Decisions

Thanks Paul, taking the stress away is the important role of your Mortgage team, this is great to hear.

Rated 5 out of 5 stars

Great service

Great service. Prompt response and great communication. l would highly recommend. Helen and Matt were exceptional, as our case required a bit of urgency. Managed to secure an offer for us in a short time

2 May 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

Thank you for the review!

Rated 5 out of 5 stars

Great Experience

Employed and self employed couple, change in my circumstances becoming a company, and Kevin was amazing the whole time. New the in's and out's of all the products available and what would be smoothest for us. Made the whole buying process and understanding 10x easier specific to our situation.

1 May 2025
Unprompted review
Mortgage Decisions logo

Reply from Mortgage Decisions

This is great news, thank you for reviewing the service you received.

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