Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

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Asks customers to review

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Kerry and everyone at mortgage-time always offer brilliant service and great communication throughout. They have helped greatly in highly stressful times and occasionally, against odds, by offering clear advice and timely action. Highly reccomend.

22 June 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Andy for your amazing review, it was a pleasure to help thanks Kerry

Rated 5 out of 5 stars

What a great service this company gives…

What a great service this company gives to their customers.
I was not sure where to start for a mortgage and from the very start to end the service was amazing.
Margaret who was communicating with me was so lovely and explained things very well to me that I did not understand. I would highly recommend Mortgage Time and will be asking for help in a few years time for mortgage renewals.

7 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Carol . It has been a pleasure helping you purchase your new home. I wish you many years of happiness there. Margaret

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Jason and Cate always go above and beyond to help with anything I need. I would and have recommended Mortgage Time to all of my family and friends. I would not arrange a mortgage elsewhere now. Many thanks for all your help.

1 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Ruth for your kind review, it is very much appreciated. Cate

Rated 5 out of 5 stars

Couldn’t have asked for a better…

Couldn’t have asked for a better experience and would recommend to anyone!!

16 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Hi Alex
It was a pleasure to help you buy your first flat, we hope you will be very happy there! Cate

Rated 5 out of 5 stars

Very happy with service

Very happy with service! Great communication and very quick with getting in touch and providing Buy To Let Mortgage options. Would recommend Mortgage Time and also use again in the future with all my mortgage renewals.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and very helpful…

Very knowledgeable and very helpful service when discussing my new mortgage options.
Everything was very seamless and everything was completed within a matter of days.
I will not use anyone else when it comes to re-mortgaging or getting a new mortgage.
Would highly recommend them to everyone I know.

12 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your super kind review, it was great to assist with your remortgage 😊 Kerry

Rated 5 out of 5 stars

Made the Process Easy!

Crysta has been superb throughout the whole process, making what could have been a stressful time as calm as possible. We love how easy it is to chat to Crysta, and how up to date she's kept us. Would 100% recommend!

11 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Jonathan, it has been a pleasure to help you and Kelly secure your dream family home. Good luck with the big move across the water! Crysta

Rated 5 out of 5 stars

Amazing!

Being a first time buyer knowing very little about mortgages or the buying process Crysta has been brilliant. She has explained everything to me, kept me well informed and has made the whole process stress free. Jake

10 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your review, good luck in your new home! Crysta

Rated 5 out of 5 stars

5 star service

Made the experience of finding the right mortgage easy and took me through the process step by step. Cate and Jason were extremely helpful throughout and I have even recommended Mortgage Time to family and friends.

10 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you John for the lovely review, it was a pleasure to help you again.

Rated 5 out of 5 stars

The best mortgage company by far

The best mortgage company by far. Offered a range of products to suit my needs. Explained products clearly, which enabled me to make an informed decision.
Kept me updated throughout the full process.
Can’t recommend Kerry highly enough!!

6 July 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your super kind review, so pleased for you 😊Kerry

Rated 5 out of 5 stars

Kerry was great

Kerry was great. Even help secure the best rate while on holiday. Amazing service

7 June 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind review pleasure to help you both 😊Kerry

Rated 5 out of 5 stars

Amazing service 5 stars!

Me and my husband have always went to Cate for help with our mortgage, she is very helpful and knowledgable. I highly recommend Cate and have full trust in her to sort everything she is amazing!

30 June 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Hannah for the lovely review it was a pleasure to help you and Jamie once again. Cate

Rated 5 out of 5 stars

Brilliant service and knew exactly what…

Brilliant service and knew exactly what I needed and organised everything
all I needed to do was go on there portal and put any forms required
Excellent service
Thank you soo much for all ur help

1 June 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Scott for the kind review, I wish you well with the relocation :-)

Rated 5 out of 5 stars

Amazing help from Margaret

Second time using Mortgage Time and Margaret. Excellent service, extremely helpful, patient and friendly to deal with. Secured our mortgage with a mixture of employe and self-employed income and would highly recommend!

15 June 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

As always , an absolute pleasure to help you and Emily. Thank you for the lovely review. Margaret

Rated 5 out of 5 stars

Navigating Complexities with Ease: A Positive Review of a Mortgage Advisor's Friendliness and Availability

I recently had the pleasure of working with a mortgage advisor, and I must say that the experience was exceptional. One of the standout qualities of this advisor was their unfailing friendliness throughout the process. They were not only knowledgeable and professional, but also made me feel comfortable and at ease when discussing the complexities of my mortgage deal. Their availability to chat and address any concerns I had was remarkable. They patiently listened to my questions and provided clear explanations, ensuring that I understood every aspect of the deal. Their willingness to go the extra mile in guiding me through the intricacies of the mortgage process was truly commendable. I would highly recommend this mortgage advisor to anyone seeking a friendly and accessible professional who genuinely cares about their clients.

8 July 2022
Unprompted review
Rated 5 out of 5 stars

Perfect experience with a special case

It was a perfect experience despite our unique circumstances. Cate and the Team did their job highly professionally. We'll definitely come back to Mortgage Time again.

12 May 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for the kind review, we hope you will be very happy in your new home. Cate

Rated 5 out of 5 stars

Crysta just helped me purchase my first…

Crysta just helped me purchase my first home. She was knowledgeable and helpful at every step in the process. Getting the mortgage could have been really stressful but instead was by far the smoothest part of the process.

Highly recommend.

26 May 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your review Sean, it has been an absolute pleasure to help you purchase your first home 🙂Crysta

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