Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Crysta was so supportive!

Crysta at Mortgage Time made our experience as first time buyers incredible. She was extremely patient and approachable, as well as making the journey fun and exciting! We were recommended to reach out to Crysta by family and we are so grateful for the amazing support she gave us at every step. No question ever felt like a silly one, and she explained every option clearly. She gave honest advice and shared her professional opinion, but never once made us feel pressured to make a decision before we were ready. We couldn’t have done it without her!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Crysta was a great help throughout. Prompt service and all questions answered. Very approachable and I got a deal I was very happy with. Would highly recommend!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

We have used Mortgage Time for 2 home…

We have used Mortgage Time for 2 home moves and 1 remortgage now and every time Kerry has been extremely helpful and clearly explains all our options available to us. We always recommend Mortgage Time to friends and family and everyone who has used them has also had great experiences.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Arlene was absolutely wonderful from…

Arlene was absolutely wonderful from beginning to end We were not the most straightforward case but she found us a great deal for us, I cant recommend her enough. Thanks so much for your support and help Arlene you are fantastic!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Crysta from Mortgage Time helped with…

Crysta from Mortgage Time helped with my remortgage. She went above and beyond to find me a great deal as mine was not straight forward. Great communication throughout and she was very reassuring during the whole process. Would 100% recommend Mortgage Times for any of your property needs. Thanks so much.

27 May 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It has been my absolute pleasure to help you on this journey and I am so pleased that we managed to find you a resolution for your mortgage moving forward. Crysta

Rated 5 out of 5 stars

Highly recommend Chris at Mortgage Time

I honestly couldn’t recommend Chris at Mortgage Time highly enough. I’ve now used him twice for my mortgages and insurances and both experiences have been excellent from start to finish.

Chris is incredibly knowledgeable, supportive and so patient — there is genuinely never a stupid question with him, and he always takes the time to explain everything clearly and properly. He made what can be a very stressful process feel so much more manageable.

He is also always so quick at responding, which made such a difference throughout the whole process and gave me real peace of mind.

I’ve recommended Chris to other people before and they’ve all had fantastic feedback too, which says everything really. I wouldn’t hesitate to use him again in the future and would recommend him to anyone looking for a mortgage advisor they can truly trust. Thank you again, Chris!

11 May 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for your lovely feedback Caitlin. Wishing you and your family all the best in your new home! Chris

Rated 5 out of 5 stars

Great experience as a first-time buyer

Great experience as a first-time buyer. Would highly recommend to anyone.

17 April 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your lovely review. I am so happy for you and wish you all the happiness in your new home. Crysta

Rated 5 out of 5 stars

Really great experience

Really great experience working with the guys. So quick to answer any questions I had and made sure I was updated with anything I needed to know. I would recommend Mortgage times to everyone which I have done! Crysta was absolutely brilliant and made sure that I got the best deal possible.

29 April 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your wonderful review. I am so pleased you have found your new home and I wish you all the happiness there with your boys. Crysta

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience using mortgage time for our mortgage application. Crysta was very helpful and always kept us up to date with what was happening with our application. She was always at the end of the phone to help us with any questions we had about it and made us feel at ease with the application.
Couldn’t recommend Crysta enough!

20 April 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It was a pleasure to help you re-mortgage your home and make it as straight forward and easy as possible. I hope you have a wonderful wedding when it comes. Crysta

Rated 5 out of 5 stars

Excellent mortgage and insurance advisor

Kerry and the team at Mortgage Time have helped me with my first initial mortgage, remortgage and porting of mortgage. They walked me through the full process with detailed but easily understood information which provided me with the reassurance that the final decision was the correct one. Kerry also extensively researched my health insurance options.

14 January 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for the kind amazing feedback, I really appreciate you taking the time. it was a pleasure to help again. Kerry

Rated 5 out of 5 stars

Remortgaging with Crysta

We have entrusted Crysta twice now to guide us through the process of remortgaging. I cannot express just how grateful I am for her honest expertise. Each time the process has been seemless and I would highly recommend.

21 January 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for coming back again and again for me to review your rate. I am so pleased we were able to save you money!  Crysta

Rated 5 out of 5 stars

Highly Recommend

Chris has helped us previously with renewing our mortgaging and has now helped us find a mortgage for our new home. Both times he has been fantastic at leading us through the process, being very friendly and informative, as well as working fast to find good deals in an unstable market.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Crysta was amazing

Crysta was amazing. She was incredibly helpful throughout the whole process and made arranging our mortgage completely stress-free. She even managed to secure us a better rate before our deal started when interest rates dropped, which we really appreciated. This is the second time I’ve used Mortgage Time, and I would highly recommend both them and Crysta if you’re looking for a mortgage.

27 February 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind review. I am so pleased for you and the whole family and wish you all the happiness in your new home! Crysta

Rated 5 out of 5 stars

Cannot thank Crysta enough for helping…

Cannot thank Crysta enough for helping me get on the property ladder, for every evening and weekend message, to the really silly questions, she was with me every step of the way.. even way before my offer was even accepted! When someone says “best in the business” Crysta is who I think of. Everything was smooth, quick and simple and took all the stress out of the home buying process to make it a much more enjoyable experience and allowed me to actually be super excited and not stressed! 10/10 service and wouldn’t recommend anyone else. Thank you, thank you, thank you!

5 March 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Caitlin for your kinds words. It has been my pleasure to help you buy your first home and I wish you all the happiness there! Crysta

Rated 5 out of 5 stars

Great Customer Service

I had a wonderful experience with Mortgage Time. Arlene made the whole process feel seamless and stress-free. She was always available to answer my questions and kept me informed at every stage, which really put my mind at ease. I can’t recommend her enough. She was professional, friendly, and incredibly helpful throughout. I highly recommend Mortgage Time to anyone looking for great customer service from knowledgeable advisors.

23 February 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Gunta & Laine, it was my absolute pleasure to help you both secure your first home 😊 I really do appreciate the lovely words and good luck to you both. Thanks Arlene

Rated 5 out of 5 stars

Mortgage Time / Arlene O'Rourke

This is the 2nd time I've used Arlene to secure my mortgage. Friendly, professional and a seamless process from start to finish! I would highly recommend to anyone looking for assistance. I'll be getting in contact when my fixed rate comes to an end!

20 February 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It was my pleasure to be able to help you with your mortgage again, Kirsty.  I appreciate the kind words.  Thanks Arlene

Rated 5 out of 5 stars

First time buyer experience with Arlene

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from start to finish, always keeping me updated and explaining things clearly so I understood every step.

Arlene was patient, professional, and genuinely cared about helping me secure my first home. I’m so grateful for all her support ❤️

16 January 2026
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Amy, I am so happy I was able to help you purchase your first home. Thank you for the kind words. Arlene

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