Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent assistance from Kerry.

We were nervous about remortgaging at a time of high interests and extreme uncertainty. Would we end up paying too much for a new deal? Well, no! Kerry was an absolute star, helping us find the best option in advance, then monitoring how rates were changing and requesting adjustments from the lender whenever rates went down. As a result of Kerry's work, we secured the best deal possible and cannot thank her or Mortgage Time enough. We will always recommend this gem of a company to friends!

1 February 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your lovely review and using Mortgage Time again for your remortgage. Delighted to have assisted in providing such a great outcome 😊 Kerry

Rated 5 out of 5 stars

Cate was superb

Cate was superb. Understood the market. Understood our needs which were not straightforward. Found exactly what we were looking for. All done in the background so stress free for us. Thanks so much

12 February 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

You are so welcome, Colin, it was a pleasure to be able to help you both. Cate

Rated 5 out of 5 stars

Crysta was absolutely amazing from…

Crysta was absolutely amazing from start to finish with us remortgaging. Every step was made really easy and hassle free. Crysta was always so quick to get back to us and let us know exactly what was needed from us, she dealt with absolutely everything else! Can’t recommend Crysta enough!

12 February 2024
Unprompted review
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Reply from Mortgage Time

It has been a pleasure to help you! I look forward to helping you both when you decide to move home too! 🙂 Crysta

Rated 5 out of 5 stars

I am very happy with services provided…

I am very happy with services provided by the mortgage time.Thank you for everything.

12 February 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Anju, I wish you and your family all the best in your new home. Crysta

Rated 5 out of 5 stars

100% recommend - amazing service

Amazing service from Kerry who just helped us in the process of buying our first home. As a first time buyer I was very anxious throughout the process, however Kerry was always there to support and re-assure me when needed.
Great communication, friendly manner and very knowledgeable!
Kerry also helped us have insurances in place for moving into our new home. I will be reaching out to Kerry when our mortgage product comes to an end and wouldn’t go anywhere else 😊 I’d 100% recommend

26 January 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your wonderful review, it was a true pleasure to assist you both in your new home and wish you lots of happiness for the future. Kerry

Rated 5 out of 5 stars

Brilliant Service

Crysta helped me from the outset with my property purchase and explained the process in a clear and helpful manner. Went above and beyond to get me the best deal and offered advice every step of the way, really appreciate her efforts and would definitely recommend!

2 February 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It has been a pleasure to help you purchase your first home Stevie, I wish you all the happiness there. Crysta 🙂

Rated 5 out of 5 stars

Definitely recommend!

Very helpful, knowledgeable and friendly, advised us of all our options, was recommended to us by friends and family, helpful from start to finish and there was no delays in the process. Would definitely recommend to anyone.

26 January 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for the lovely review! I hope you will be very happy in your new home, Cate :-)

Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend, and I would recommend onward. I have used Mortgage-Time twice now. Arlene was so helpful and friendly both times. Clear and transparent advice and offer of products. I will definitely be back for future buying/selling/re-mortgaging requirements.

4 December 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for the lovely review Melissa, was my pleasure to help you again with your mortgage. Thanks Arlene

Rated 5 out of 5 stars

Lewis at mortgage time…

Lewis was amazing to work with throughout very helpful and always happy to explain everything, Lewis kept in touch with us at all times throughout and made it very easy for us.

5 January 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for the kind words Ben. It was an absolute pleasure! Hope you both love the new home!! Lewis

Rated 5 out of 5 stars

My first home

I used Mortgage Time services in getting my first time home and I found their services very helpful. Great people with very friendly and swift response.
Being a first time buyer it was difficult for me to understand the process however Kerry at Mortgage Time was very patient with me and made sure I understand everything. I have recommended Mortgage Time to 2 of my friends already. Thank you

11 January 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your lovely review, it was a pleasure to help and so pleased you got your new home 😊 Kerry

Rated 5 out of 5 stars

Crysta at Mortgage Time

Crysta at Mortgage Time was experienced, enthusiastic and got me a great deal for my mortgage, with only 1 week from application to offer. She provided uodates regularly and kept an eye on falling interest rates, which made me feel absolutely valued as a customer, that my budgets were catered for. Their online portal for documents was quick and easy to use. I would highly recommend this service

8 January 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It has been a pleasure to help you find your new home and I wish you all of the happiness there 🙂 Crysta

Rated 5 out of 5 stars

Crysta was fantastic start to finish

Crysta was fantastic start to finish, explained everything really clearly and made us feel comfortable in moving forward with our new mortgage :)

8 January 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Ryan, I wish you and Heather all the happiness in your new home together! Crysta

Rated 5 out of 5 stars

Extremely Helpful

Excellent service from start to finish. Everything was made extremely simple snd straightforward.

21 December 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for the lovely review, hope you have settled into your new flat. Cate

Rated 5 out of 5 stars

Fantastic company

Fantastic company. A company who listen to you and seek out the best deal to suit your individual circumstances. Highly professional and efficient staff.

7 December 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Yvonne, it has been my pleasure to guide you through the process! Crysta

Rated 5 out of 5 stars

I cant thank Arlene enough for her…

I cant thank Arlene enough for her help! Myself and my partner were first time buyers and Arlene made the whole process smooth and efficient for us. It can be very confusing as first time buyers with different products etc, this was all explained and the best deals we could get. We also had a short time frame to get everything approved and was done so quickly! Thank you so much to Mortgage Time and I will 100% recommend in the future.

1 December 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for the lovely review, very much appreciated. Arlene

Rated 5 out of 5 stars

Flawless experience thanks to Crysta!

We cannot thank Crysta enough for helping us buy our home especially as it was one we never thought we’d be able to get at the start of our journey. She was great for us throughout the whole process, constantly keeping us up to date on what was going on and was always on hand to help us with questions we had and there was a few a them! Everything felt so smooth and under control at all times and this is all down to how good Crysta was with us! Cannot thank her enough and when the time comes should we move we’ll definitely be in touch again!

7 December 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Ryan, I wish you, Tiegan and the little one all the happiness in the world in your new home 🙂 Crysta

Rated 5 out of 5 stars

I would definitely recommend Mortgage…

I would definitely recommend Mortgage time and Cate very helpful and goes the extra mile. They are very quick in replying to emails/calls. Fantastic company can’t fault them whatsoever.

4 December 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks for the lovely review it was a pleasure to help. Cate

Rated 5 out of 5 stars

Great experience

Crysta has been extremely helpful, answering any questions we have about our first mortgage day and night. She has been friendly and very informative, and has made us feel at ease throughout the process.

29 November 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Nadia, I wish you and Jack all the happiness in the world in your new home. Crysta

Rated 5 out of 5 stars

Very friendly, reassuring and helpful experience.

Very friendly, reassuring and helpful experience. Kerry was great throughout and gave us confidence as she guided us through the process. Our situation wasn't the most straightforward due to a recent move to self-employed status but Kerry kept us right and explained all our options. She was very quick at replying to our queries and went out of her way upon return from a holiday as we were in a hurry to get our mortgage agreed. I'd definitely recommend Kerry and Mortgage Time, and we won't hesitate from getting back in touch!

20 September 2023
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your amazing review, it was a pleasure to assist in your house purchase 😊Kerry

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