Moose Mobile Reviews 316

They keep charging extra amounts for no reason. They never respond and explain the reason. It took them 4 months of telling me i was overdue with payments when i told them i had changed cards and i had given them my new card number, did they listen, no.

I called MM to let them know that my account had been paid after there was an issue with my bank over the long weekend. I wanted to verbally let them know as a courtesy and asked them to please make a note in case the payment hadn't been processed. The rep raised his voice with me, spoke over the top of me multiple times and then concluded by telling me "this wasn't his problem". I was also told I couldn't have a reference number for the call, even though he advised me to call back another time. I left the call feeling stressed and without resolution- I am not sure whether it was the end of the day for him, or what was going on for me to be on the receiving end of that. I understand these services are more affordable as the customer service is less of an investment for them, but to be spoken to in that way was really disappointing.

I am connected to moose internet, the service is patchy with many outages.
I have attempted to call moose several times, trying different sections.
My first call started at 3.30pm l received an automated message saying how important my call is and that I am next in the queue.
After 1 hour and 47 minutes l gave up.
I call again using a different option, waited for over 1 hour hearing the same message.

I have tried repeatedly to speak with anyone.

Altogether I have wasted nearly 4 hours of my time on hold and finally I got through, only to be told that there was something strange about the charges as they were deducted at totally different dates with weeks apart. Apparently they will get back to me with a reason and an explanation.

My internet still works, more or less.
Maybe not a good time to sign up with this ghost provider.

What a useless telco provider I´ve had not service for over a week at my location and no response from their admin team email. Will have to change to another provider not on the Optus network. Moose mobile useless

I HAVE LEFT MOOSE!
Your customer service man was nice and helpful to talk to, however Moose Mobile have ripped me off numerous times and have NOT repaid me. NEVER AGAIN!!!

You dont even deserve 1 star. I was waiting to talk to a human representative to find out why our bill was not automatically paid as per usual. Finally after 1 hour 17 minutes someone answered. The woman on the other end was obliviously from another country who (I as a senior and dificulty with hearing) was very hard to understand. After asking twice she proceeded to just HANGUP! Bloody Hell is what you have put me through. No service what so ever the ACCC and communications ministers are certainly not doing their job either whom I will be contacting regarding this continual issue.

Porting my numbers to Moose Mobile has been nothing short of a nightmare, and I deeply regret making the switch. I had three numbers to port over, and when the SIM cards arrived, they were completely blank—no numbers, no activation details, nothing. Assuming the process would become clear online, I entered the required details on their website and waited. That was four hours ago.

Frustrated with the lack of progress, I decided to call their support line, hoping to get some clarity. I’ve now been on hold for over two hours, and it feels like I’m stuck in an endless loop. There’s no way to speak to a real person, no updates on the porting process, and absolutely no accountability.

It’s astonishing how a company that markets itself as reliable can fail so spectacularly at the very first step. I can’t even imagine what their service will be like if this is how they handle new customers. I haven’t even had my numbers ported yet, and I’m already regretting the decision. It’s a pathetic experience, and I’d advise others to steer clear.

Decided to change mobile providers to Moose.
The sim card took over a week to arrive, stuck at a depot in Sydney for 4 days.
Sim finally arrived and I tried to activate it. Immediate email from Moose stated I would be active in 24hrs...their web portal actually states 4hrs.
Well no activation after 31hrs, and despite numerous emails to Goose...sorry Moose, all unanswered.

Finally pulled the prepaid sim out of my car (yes car) to call Goose, and an obnoxious support person who halfway through my gripe hung up, then called back, said to put the old sim back into the phone to get an "activation code". Tried to tell him that the old sim seemed to no longer even receive calls or sms, so Goose must have done something.
Nonetheless, I put the old sim back in, still nothing hrs later.
I again called Goose on my spare prepaid sim, and a different cs person said they have sent sms's...I said they were not arriving and that this only proves what I said to the Goose smart-aleck earlier about the old sim no longer working. The cs person said she will have to check internally what's happened and will call me back.
Well I'm still waiting for Goose to call back, used up 3/4 of my car's prepaid data ringing them and being on hold etc, for no result.

Update: Never got the promised call-back. But last last night service came. Now the next day, service gone again. WTF is wrong with you Moose ??????

Moose ....you are PATHETIC. You people should be deregistered.!!!!
Goose's sim activation process....it really is atrocious.

Like a lot of complaints on here.
This companies customers service is a joke.
Don’t waste your time trying to phone to get answers as no body is there.
That also goes for emails
Opened a new account and can’t get a code to even start.
So before we even started I’m trying to cancel.
Don’t do it ,stay well clear.

Changed the price of my plan to a more expensive plan without my approval.
Billing call center is located off-shore, sales call center is located on shore. So good customer service initially then non-existant with wait times over an hour.
Charged a full month without using the service as the number had been ported. No way of removing automated billing once it's been set up.

Ordered a sim, I went to activate as I’m not receiving sms code and cannot get ahold of the call centre staff, been trying for the last 4 days and have been on the line for an hour or 2 each day with no one answering. Unable to activate sim, they took money for a service that I can’t even start setup to use.
Avoid at all costs, disgusting service!
Next is a report to fair trading.

Firstly thank you so much "MARK" at the moose call centre you promised you would call us back at 2pm it's now 5.26 and we are still waiting, you do not deserve your JOB. my husband and I purchased 2 sims from moose he activated his and I am glad I didn't we cannot receive messages and cannot access the bank because the codes they send do not arrive, I have made several calls for help waited for more than 25 minutes every time and nothing except MARK'S BROKEN PROMISE TO CONTACT US, I do not believe I will activate the Moose sim because I have seen the stress my 70 yr old husband has endured trying to get assistance from moose mobile and we need at least a one working phone. Honesty even the not getting messages is not good but their customer service is nothing short of disgraceful, My advice give them a try if you want but keep your fingers crossed you don't need help from them. Disgraceful business tactics.

USING THIS SERVICE FROM LAST 3 MONTHS EXTREMELY POOR NETWORK COVERAGE 1 SIGNAL BAR EXTREMELY POOR SUPPORT EXTREMELY POOR CUSTOMER SERVICE NOT WORTH TO USE AVOID AT ALL COST
ACNT 1251469
USELESS TO CORE AVOID AT ALL COST

I’d just like to say that MOOSE MOBILE has “dropped the ball !”
I’m disgusted with how I’ve recently been treated.
You have without notifying me, changed my mobile plan and monthly cost. No email, nothing.
You have doubled dipped on your monthly charges to me also after changing my mobile plan for me.
I usually pay my monthly bills in advance, this month you have deducted the incorrect amount from my bank account without my authorisation, resulting in an overdue fee from my bank.
And to think, I was about to sign up for the NBN with you next week.
Not Now… in fact, I’m going to jump ship for my mobile also. You rude people!!!

Cheap yes, but after having my phone stolen overseas, I cannot get onto them what’s so ever. Very frustrating wouldn’t recommend.

Company still billing me despite switching to another provider last month. When I contact the company, they take days to respond and offer little to remedy the situation. Still waiting on them to resolve issue.

After my bag was stolen, I had to replace my SIM card. However, I've been extremely disappointed with their customer service. Activation required contacting support via phone or email, but despite numerous attempts, I've received no response. It’s unacceptable that I can't activate my SIM promptly.
I cannot recommend this provider for those seeking reliable service and support.

Moose mobile is a thief company they charged me too much money for overspend money on internet but i bought a prepaid plan but now they are saying its a post paid plan.i have paid before buying it and the customer service says they have set a cap that you can use internet till certain amount that wont cost customers too much that happend after using 80 doller.i am not able to pay that much money and plans should stop if my data is finished.this situation happened with small company never happened in other company’s with i was ising plans.they steal money form customer by showing very attractive plans please dont fall for it

Upon exiting to another provider, they still charged me for another full billing month. When I raised this, they said will refund me the payment I made. Waited few days, they keep lieing about the refund. They should just be honest and state they aren't interested in giving my money back!

After persevering with moose mobile for three family phones for four years I have now gone to ALDI and I cannot believe the difference. We live in Wollongong and it's disgusting that we can only get four or five megabits a second at best but typically less than one megabit a second. On Audi mobile which is the Telstra network and cheaper we are now getting 140 megabits a second day in day out anywhere we go. Moose obviously throttle their downloads it's not right there should be a minimum guarantee. The moose help desk is good but you don't need to help desk when you've got a good product with Audi mobile.