I take the order i order black havan vulcano super comes for 15-20 days
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Review summary
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Based on these reviews
Good product for the price. Nice style and really Light. UV protection is enough for a city/beach use.
I had a really great experience with Moncada. It’s a Sicilian brand that truly deserves more visibility and customer support. The products are high quality, well-crafted, and you can clearly see... See more
I love the absolute cool style of their sunglasses and i constantly receive compliments - even from random strangers, asking me where i bought my glasses from - which is something i’ve never experi... See more
Company replied
I have just purchased my second pair which arrived 8 days so around 5 working days after the order, which I consider impressive for overseas shipping. To date, I own the Marcellos and the Lucio... See more
Love these sunglasses, I have 3 pairs now. They are styled so well for the modern era, yet also timeless, they will still be sexy in 2060. And they are very affordable compared to other shades of th... See more
Company replied
I waited a year before writing a review that is overwhelmingly positive. I purchased 3 different models 2 with sunglass lenses and 1 pair with a filter for monitor use. The glasses are absolutely good... See more
Company replied
I ordered the Lucio-black Havana and I have not been disappointed. Great glasses and with a good protection case. The did not fit me perfectly but I received great advice on how to adjust them from Mo... See more
I’ve ordered Modigliani Noir & Troisi Noir and I absolutely love them! Very nicely crafted. There are some high quality materials out there and of course, a lot of style! 😎 Grazie Andrea 🤌🏼
Even living in Denmark, where the light can be soft and diffused, I wanted sunglasses that combined elegance and function, and the Belvedere Havana model exceeded my expectations. Beautifully desi... See more
This is my second order first pair lasted perfectly so I came back for another model.
Company replied
These feel way more expensive than they are. Sturdy, comfortable and classy.love it.
Company replied
I had a Problem with my return, Andrea from Moncada did a Great job! And great sunglases!
Love them absolutely got my 2 sunglasses in 10 days
Package arrived well protected.Nothing to complain about only Compliments.
I had a question before buying and they answered quickly.Felt taken care of.
The tracking updates didn't refresh for a few days and I thought my order was lost I reached out and the brand assured me it was on the way two days later it showed up at my door in perfect condition... See more
Honestly I didn't know the brand before but i'm impressed everything feels premium.
The Photos matched the product I received packaging was protective and elegant.
I wasnt expecting to love them this much.Lightweight but solid and they look sharp.
When i first received my order i thought the color of the lenses looked a little different from the pictures online i emailed customer service and they explained that natural lighting in the photos ca... See more
I received my glasses the other day and was very pleased with the quality. The glasses look more expensive than they cost, I recommend buying them.
I made a mistake entering my address and thought my order would be lost the team fixed it for me within hours and the package still arrived quickly the moment i opened it I saw how carefully the sungl... See more
My delivery was delayed by two extra days because of the courier at first i was a bit annoyed but when the package arrived i immediately forgot the wait the sunglasses were beautifully packed and the... See more
Honestly, I almost canceled my order after reading a negative review somewhere but i went ahead and tried anyway. The sunglasses came in a strong box, wrapped carefully and quality was undeniable i co... See more
I needed to change my delivery address last minute.They handled it immediately and with a kind tone.
Shipping took a little longer than expected(around a week instead of 3 4 days I hoped for) I was impatient but when the sunglasses arrived I realized the wait was nothing compared to the quality Solid... See more
The acetate feels rich and solid much better than other brands in the same range.
When I opened the box I saw a small smudge on the lens and panicked thinking it was scratched .Turned out it was just a fingerprint on the protective film Once I cleaned them properly The lenses were... See more
Buying online was easy shipping updates were clear,sunglasses exactly as described.
Love the shape love the lenses,love everything.
The frames are elegant and timeless. People ask me where I got them.
I use them every day for commuting they still look brand new.
Terrible service – never again! I returned a pair of sunglasses and even paid €10 in shipping costs. It’s now been over 2 months and I still haven’t received my refund. Getting in touch with this com... See more
I purchased the Dante Agar sunglasses and, overall, I am disappointed as the product did not meet the expectations set by the photos and advertising. The sunglasses arrived misaligned, with one arm... See more
I placed an order on July 1st. For the first 10 days, I did not receive updates or a tracking number, and my attempts to contact the company were not answered promptly. I eventually received the track... See more
I joined the Moncada Eyewear affiliate program and was approved in March 2025. Since then, I have worked hard to promote their brand, generating a significant number of sales and earning a commi... See more
Company replied
I'm done waiting for the sunglasses! Don't consider this company legit. I'm waiting one month for the delivery, therar are 0 updates in the order status and nobody reply to my email. Also as I can... See more
I never write reviews but I'm quite angry since I work in the sun every day and ordered my pair of sunglasses on the 9th of June. I emailed them asking when they will arrive and they haven't replied... See more
Company replied
NO STAR!! I pays my glasses im 28 may, and is is not coming becouse a "human mistake"! in 23 of Juni they told me that i will get the money back, and i can see the Money Refund on their W... See more
AVOID MONCADA AT ALL COSTS ! I ordered sunglasses on March 19, 2025, and never received them. The delivery company confirmed by April 4 that the package was lost. I sent Moncada all require... See more
Company replied
I emailed Moncada 4 times about an issue with my delivery (and messaged them on Instagram) and no one replied to me. Update: they finally replied to me but did not resolve the issue. They are now t... See more
Company details
Written by the company
Inclusive premium eyewear. Curated in Sicily | Handcrafted in Wenzhou from Italian bio acetate.
Contact info
Via Chillei 10, 95030, Mascalucia, Italy
- Sales@moncadaeyewear.com
- moncadaeyewear.com
3.8
Great
150 reviews
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is your typical Instagram store
Update: After posting this review, the company contacted me threatening legal action for defamation unless I remove it. I am simply sharing my documented customer experience.
Takes two weeks or longer to arrive straight from a factory in China. Standard sunglasses with a nice little marketing sauce on top. Do not recommend to buy these.
15 June 2025
Unprompted review
Good looking sunglasses at a reasonable…
Good looking sunglasses at a reasonable price.
I made use of the replacement guarantee and Moncada sticks to their word here. Andrea offered Quick and helpful service.
4 June 2025
Unprompted review
I had a Problem with my return
I had a Problem with my return, Andrea from Moncada did a Great job!
And great sunglases!
29 May 2025
Unprompted review
I emailed Moncada 4 times and no one replied
I emailed Moncada 4 times about an issue with my delivery (and messaged them on Instagram) and no one replied to me.
Update: they finally replied to me but did not resolve the issue. They are now threatening legal action regarding negative Trustpilot reviews. My recommendation is that you do not purchase from this company they have some of the most unresponsive, unhelpful and rude customer service I have ever experienced.
21 May 2025
Unprompted review
Modigliani Noir & Troisi Noir
I’ve ordered Modigliani Noir & Troisi Noir and I absolutely love them! Very nicely crafted. There are some high quality materials out there and of course, a lot of style! 😎
Grazie Andrea 🤌🏼
22 May 2025
Unprompted review
Great glasses and great service
I ordered the Lucio-black Havana and I have not been disappointed. Great glasses and with a good protection case. The did not fit me perfectly but I received great advice on how to adjust them from Moncada and now they are perfect.
19 May 2025
Unprompted review
AVOID MONCADA AT ALL COSTS !
AVOID MONCADA AT ALL COSTS !
I ordered sunglasses on March 19, 2025, and never received them. The delivery company confirmed by April 4 that the package was lost. I sent Moncada all required proof—including a signed statement from the delivery company—but they still refuse to refund me.
Instead of taking responsibility, they keep stalling with vague excuses about "insurance" and possibly reshipping. I’ve done everything they asked, yet they continue to deny me a simple refund for an item I never received.
EDIT: After posting this review on Trustpilot, Moncada finally reimbursed my order, and I received the payment on May 12.
However, I have since received emails from them threatening legal action simply for sharing my honest experience here. This is deeply disappointing and only reinforces the extremely poor customer service I encountered throughout this process.
I sincerely hope Moncada reflects on this and treats future customers with more respect and professionalism.
19 March 2025
Unprompted review
Reply from Moncada eyewear
Dear Margaux Tron Brossard,
Your recent review contains several demonstrably false statements that are misleading to prospective customers and constitute defamation under applicable law. We respectfully submit the following factual chronology of our interactions:
1. **Order & Delivery**
• You placed an order for sunglasses on **March 19, 2025**.
• Our records—including a photograph of the package at the delivery address and the carrier’s signed proof of delivery—confirm that the shipment was delivered on **April 4, 2025**.
2. **Customer Support & Documentation**
• Over the ensuing weeks, we exchanged **more than twenty (20) emails** in good faith to resolve your claim.
• Upon your request, we asked for an official loss statement from the carrier. You subsequently provided a signed declaration form from the shipping company.
3. **Offer of Replacement & Refund**
• Immediately following receipt of that declaration, we offered you a **no-cost replacement** pair of sunglasses.
• When you then requested a refund instead, we processed a **full refund**, which you acknowledged receiving on **May 12, 2025**.
Despite these diligent efforts to assist you, your review falsely asserts that Moncada “refuse\[d] to refund” you and “den\[ied] a simple refund for an item I never received.” In truth, we honored your refund request without delay once provided with the requisite documentation.
Moreover, your assertion that we “threaten legal action simply for sharing \[your] honest experience” mischaracterizes our right—and duty—to defend our reputation against demonstrably false and harmful allegations.
Accordingly, Moncada hereby:
* **Reserves** all rights to pursue legal remedies for defamation, including recovery of damages and injunctive relief, should you fail to do so within **seven (7) days** of this notice.
We remain committed to transparent and fair customer service. Should you wish to discuss this matter further—solely for the purpose of correcting the record—please contact us at
Sales@moncadaeyewear.com
Sincerely,
Valorvue srl Legal Department
Best bang for your buck for high end sunglasses
I have just purchased my second pair which arrived 8 days so around 5 working days after the order, which I consider impressive for overseas shipping.
To date, I own the Marcellos and the Lucios, I am looking to also purchase the Notos to acquire the holy trinity of stylish sunglasses.
They are absolute compliment fetchers, and are perfect for the smart casual look.
Keep up the good work - looking forward to the next season of shades.
18 April 2025
Unprompted review
Love them absolutely got my 2…
Love them absolutely got my 2 sunglasses in 10 days
1 April 2025
Unprompted review
Glasses are as described but this is not an Italian company.
I ordered the Passolini model. Product is as described, comes with a case and protected from damage in the post. The glasses are stylish.
I have one negative thing to say : Despite the description on the website it is obvious this is not an Italian family business. Do research online and you will discover this easily. This is Chinese e-commerce. The glasses are very nice, they should be honest about the history of the company and not invent a fake history.
6 April 2025
Unprompted review
Reply from Moncada eyewear
Hey Guillaume, thanks for your review!
Moncada Eyewear is a registered Italian brand owned by Valorvue SRL, based in Sicily, where we also operate a warehouse for domestic orders. Our sunglasses are made from Italian acetate.
We also have a warehouse in Wenzhou, which helps us ship globally at a competitive cost.
This does not make us a Chinese company—though we have great respect for Chinese companies, which are among the most advanced and productive in the world today.
If we were a Chinese company, we’d proudly say so.
We’re glad you liked your sunglasses—ultimately, quality is what matters most. 🫶
Three pairs in
I'm on my third pair and second order of these glasses, I really like their shapes and colorways. I still run my pair of charcoal Gassman glasses.
On the most recent order, I had a small issue which was solved quickly. Would definitely order from them again.
19 March 2025
Unprompted review
Great design
Great design, just as we see in the pictures, but even more impressive is the fit, the confort.
Just amazing, even better then I was expecting.
18 March 2025
Unprompted review
Not nice
Had to wait 6 months to get my money back after a lot, a lot of emailing. It took me calling my bank to (double) check my accounts to wake them up. React on mails very slowly, sometimes only after two reminders. Glasses themselves seemed crooked, didn't keep one, have send them all back.
24 February 2025
Unprompted review
Reply from Moncada eyewear
Thanks for reaching out. Unfortunately, international transactions can take longer than expected. That’s why we asked you to double-check your account, and in fact, you have already received your refund.
All our sunglasses are meticulously inspected before shipping and are packed securely: first inside a soft case, which is placed inside a hard case, then inside a paper box, and finally within a double airbag for protection.
I understand that using the word "crooked" makes your one-star review seem more impactful, but this is defamatory.
Wishing you a great day!
No customer service
No customer service. Returned a pair of glasses because I didn’t like them they said they never got the glasses back so i had to pay for nothing cheap quality asswell
3 January 2025
Unprompted review
Reply from Moncada eyewear
Hi dear, we tried to fix the eventual issue happened and we asked multiple times to confirm your identity. You name isn't in our customers list. Please answer by confirming your identity. Thank you
Shocking customer service
No customer service, no accountability, delayed drop ship times from china. All round very very very poor company.
14 February 2025
Unprompted review
Hello i want to ask how cost if i buy…
Hello i want to ask how cost if i buy in italy adress?
Thank you!
5 February 2025
Unprompted review
Reply from Moncada eyewear
Thanks for reaching out. We offer free shipping worldwide!
It's probably the worst customer…
It's probably the worst customer experience ever. The shipping times on their website are completely false. For North America, if you are lucky, the package arrives within 4-6 weeks. If you are not, then good luck. You will either get no response or it will take days upon days to get an unhelpful response. It's almost impossible to get a refund from the company. Even when they offer one and you agree, they come back and they say something else.
Oh yes, and consistently, they threaten bad reviews with litigation. I am not sure how this company has repeat customers, they do the exact opposite of what one needs to do to run a company.
27 November 2024
Unprompted review
Reply from Moncada eyewear
Thank you for your feedback. However, we believe this review may not accurately reflect our services or the experience of a genuine customer. We asked multiple times to let us know your identity and your order number but you never answered our request. Our company specializes in crafting high-quality sunglasses from Italian acetate, and we take pride in delivering products that meet the highest standards.
Regarding shipping, our stated delivery times for international orders are 5-8 working days. While we strive to ensure timely delivery, customs delays are beyond our control and can occasionally extend the shipping process.
We respond promptly to customer inquiries and work diligently to resolve issues. Refunds are processed according to our policy, and we do not threaten customers but simply reserve the right to address defamatory statements appropriately.
We value transparency and constructive feedback, but we encourage reviews to be based on authentic experiences to ensure fairness for all parties involved.
Great sunglasses and service
Great sunglass designs. Have ordered multiple pairs. Great quality, and they stand behind their product with great customer service.
10 November 2024
Unprompted review
Reply from Moncada eyewear
Thanks for your kind words! Enjoy your new shades
Don't buy anything from them
Don't buy anything from them, they are frauds. I returned my glasses and I never got my money back. They are claiming that they never received the package even though it has been delivered as per tracking.
17 July 2024
Unprompted review
Difficulty receiving a refund
I ordered sunglasses from Moncada Eyewear, but the experience has been disappointing. After a long wait for delivery, the sunglasses arrived and were too big and of poor quality. I had to cover the return shipping costs myself, and since then, I’ve been unable to get my refund. Despite several emails asking about the status of my refund, they falsely claimed it had already been processed. I've followed up with them at least 10 times, but I still haven’t received a response.
Edit: After posting this review they responded to my email, acknowledged that I had not been refunded and now I have received the refund. They originally acknowledged my return on the 10th of August and I received the refund (minus postage) on October 18th. I will leave my review but change the title to “difficulty receiving a refund”.
Edit: They are emailing me everyday now to remove this review. I’ve had to block them.
5 July 2024
Unprompted review
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