Monarch Mobility Reviews 150

Wonderful gentleman explained everything I needed to know about my delivery of new Genie AUTO Scooter. Really helpful. Gave me some tips I wasn't aware of in general about charging the battery. Great Scooter. Great Company. Very pleased with the help I got from Mr Jones. Lovely Gentleman. Company is lucky to have him. He's a credit to the Company.

Excellent service, Phil knows his stuff. Nothing was too much trouble

wonderful service and great product

Glenn came to help me decide which scooter suited me best. At no time was I pressurised. Very friendly, polite, respectful and helpful.
The company as a whole is going beyond to help me get my scooter for my holidays. First class all around

So easy, I had a lovely professional guy come to my home with a scooter which I tested, he walked along side me guiding me with clear instructions about safety.
I would highly recommend monarch mobility to family and friends.
5* service.

Dave the delivery man was really lovely very helpful and polite I would advise everyone to use this company there amazing

This is our second mobility scooter from Monarch and once again the service was amazing. Dave arrived early and was a delightful man. Knowledgeable, and understood what type of scooter we needed. We’ve had a Mojo for four years but it was too heavy for me now. The Genie Ultra light is perfect and I was easily able to get it into the boot of my car. I look forward to many happy days out on Genie.

I have had a scooter before and wanted to upgrade. The staff were MORE than helpful. I had a slight issue with the new scooter and the after sales were second to none. I am actually in awe of their prompt customer service. I have no hesitation in recommending them for any of the things they provide. I would be totally confident buying anything from them!

Came to help out with a monarch scooter , solved the problem however was able to help further with advising helping me to purchase a scooter much more suited for my needs
The sales person, Dave, extremely helpful, friendly, knowledgeable would highly recommend

Martin very professional and no pressure. Answered all questions and excellent demo. Would highly recommend

Dave The Rave is wonderful! He was very kind and patient with my mother and all done with excellent humour! Thank you.

Excellent member of staff who was patient and helpful Nothing was too much trouble

Amazingly friendly staff. Not pushy and very helpful. Quick efficient service. Would highly recommend.

I bought this scooter after researching U Tube and other sources .I also own 3 other scooters -Super Handy(very light ,but unstable and does not fold flat) Atto Sport (well made but too heavy even when split and complicated very limited on rough ground) Supa Sport Rugged universal use well made but heavy to use.
What I needed for this trip to Alaska was a lightweight portable usable fold flat no nonsense scooter.
I phoned Monarch in Halifax and found their sales staff to be helpful, informative, and straightforward to deal with.
After a home visit, no sales pressure just a demonstration and explanation of all models I was impressed with their down to earth approach and purchased a Genie Ultralite.
It is not as good as the Supa Scoota for rough terrain,which we normally use with our motorhome, but it is more portable and will traverse dry grass and tracks for short distances.
We were using Planes, Buses, Boats, Ships, and Cars, taxis,all of which were managed with ease.
Removing the airline-approved battery for flying was a doddle on all flights except Heathrow we took the scooter to the plane and collected it directly outside the exit on arrival,for some reason at Heathrow I had to collect 100 meters away in an exit passage.
On my return I reported to Monarch one small fault (loose Knob) and made some suggestions to improve usage.
One of their directors phoned me to look into my suggestions and they have sent a technician down to fix the knob (I live in Sussex 250 MLS from Halifax).
Same straight forward no nonsense service that attracted me to them in the first place.
In short our trip of a lifetime was greatly enhanced using this scooter backed up by the no nonsense the service from the supplier.

I bought an electric scooter from Monarch Mobility for my mum and couldn’t be happier. The quality is excellent, it’s easy to use, and has really improved her independence. The customer service was outstanding from start to finish. I couldn’t recommend them enough.

Experienced excellent demonstration.
Very friendly and helpful.
Would recommend to anyone

My Experience with the company was outstanding from the phone call to delivery i would recommend them to family and friends

The scooter tipped me off a flat pavement onto the road and I had a few scabs and bruises Next day the wheel fell off.Repair man said it was a manufacturing fault .Monarch gave a half hearted sorry but no compensation or exchange of scooter offered I returned scooter and now I have to pay motability £250 to end my contract It was the first time it had ever been outside on a pavement Monarch mobility have had zero contact with me over this

Dave the sale man was brilliant he explain everything show me how to break down the scooter to fit into my car . He a very good asset to the company fantastic service