Monarch Mobility Reviews 150

Visited at home by Glenn. Had all the scooters I had asked to look at, all available on his van.

Had a lot of patience, letting me try each scooter, tried in and out if car boot and allowed me time to consider which scooter best met my needs. There was absolutely no hint of a pressurised sale, was always relaxed about waiting for us to discuss the scooters.

After agreeing the sale, Glenn took time to explain things to us and went through a fairly detailed assessment of the suitability of the scooter I had chosen.

Would definitely recommend Monarch Mobility - for a great relaxed sale process.

Martin , firstly advised me on the mobility scooter in which I was interested, and showed me how it worked. I also phoned him with a couple of queries, which he patiently answered. Then he revisited with my new scooter, and went through everything I needed to know again.The patience of a saint best describes him!

Ian English (sales Guru) was fabulous. He was very patient and kind. He provided a great service and was very trustworthy and willing to price match the deal. My Mum said 10/10 - Excellent!! 👌

Matt in sales was extremely helpful, enthusiastic about the product and informative. I was really impressed with Glenn, who came to deliver my new power chair. He had a great knowledge and understanding about the product. I love my new chair a super power chair. Glenn was very instructive when I had a trial on the chair. Overall I have been extremely impressed with monarch mobility and I know that my chair will improve my quality of life,and make me more independent.

Phil is a credit to you, he explained absolutely everything about the
ezi - fold wheelchair, and because i have memory problems, he even repeated the things I didn't remember. I cannot thank Phil enough and Monach Mobility.

Martin was very informative with his knowledge, 2nd time of using this company very happy

Very prompt service. Phoned Monday had someone in area Wednesday. Glen was very helpful and took time to explain everything.

Monarch Customer Services - The screw that keeps the paddle stick in place on the AIR model came loose and is lost. I contacted customer services back in the summer and was told Monarch would get back to me with an update, but as the young lady didn’t take any details - phone number or even my name, how was she going to contact me!
Mid August I contacted Monarch again and was asked by them to email photos inc details…I thought at last getting somewhere. Mid Sept I emailed again asking for an up date and I’ve not heard a thing…I am disappointed Monarch hasn’t made contact and as the scooter cost over £2000 I would have expected a better service from them.

All good, Glen very helpful and informative and Danny was very good.

Hi I have just go a new wheelchair from monarch and it is ideal for me, it is the EZI fold Auto ,just tried it out and about me home and on the pavement it is great,
Now I have got how the controls are sensitive,
My wife and I will be going out more ,
My wife has been trying the Auto fold , this makes it better for her to get it into our car, with my help the staff are very friendly and helpful.

Incredibly friendly service. I am a returning customer. My delivery driver/engineer Glen was so informative and knowledgeable about the product and the information he gave me regarding my first time on the motability scheme.
Thank you

I have never come across such a friendly, helpful company in years. From Ian, the demonstrator, to Andy who got my order out really just as needed to Matt, who helped me (3 phone calls) to sort out assembly hitches.
I simply cannot thank them enough and I urge MM management to remember the Christmas is coming.
Thank you guys , your all great

Hi I would like to thank monarch for helping us when we came to the shop to look for the scooters we wanted,The staff were very helpful when we bought the scooters which were delivered on Friday the driver was great and very helpful I couldn't thank him enough, Thank you Monarch Mobility. 😃😃😃

Glen was great! He explained everything clearly and answered all my questions. Time was not an issue as he guided me through the operating procedure to ensure my comfort and safety. I now feel confident to use my electric wheelchair independently for trips into town. Excellent customer service. Thank you.

Glen the gentleman that came to see me was a great guy, Glenn put my mind at rest as I do tend to panic a bit, Glenn put my mind at rest with out me realising we had a natter and a cuppa and a laugh, With out a doubt it was nice to meet him and if it was done by scoring I would give him eleven out off ten and I will say a big thank you to Glenn for all his help he is a top man and a pleasure to meet him a big thank to you all and Glenn.

Glenn was very pleasant and helpful. He explained and demonstrated clearly how to use the new scooter. Would recommend Monarch Mobility.

Glenn gave us a demonstration, gave clear and thorough instructions and advice on do's and don'ts of how to use the power wheelchair. He was able to answer all of our questions. We found him to be friendly and professional in everything he said. Would recommend Monarch to friends, family and others.

The gentleman was very informative and understanding. He was very polite. All round brilliant experience

Excellent service and great advice at the store on Boothtown Road Halifax

Glen came to demonstrate the scooter and he was very helpful he explained everything to me and I would highly recommend him.