Momcozy Reviews 

Wir nutzen den Superschnellen tragbaren Muttermilch- und Wasserwärmer für die Reise.
Wir sind mit der Flasche sehr zufrieden. Die Flasche heizt Flüssigkeiten wie Wasser und vermutlich Milch (wir nutzen die Flasche nur für Wasser) auf voreinzustellende Temperaturen (37, 40, 43 bis hin zu 50 Grad). Die Temperaturen weichen leicht ab. Wir nutzen fast immer die 43 Grad Einstellung und wenn man diese Temperatur nachmisst, sind es in etwas immmer 40-41 Grad, statt der eingestellten 43 Grad. Ein bisschen Störend ist, dass wenn wir die Flasche über Nacht nutzen und morgens wieder aufladen, die Flasche öfter automatisch ausgeht, obwohl man die Temperatur auch beim Laden bei 43 Grad halten möchte. Man steckt die Flasche also an das Kabel und nach ein paar Minuten geht die Flasche einfach aus. Das passiert leider mehrmals.
(Wir hatten schon mehrer Flaschen von Momcozy, die leider alle nach einiger Zeit nicht mehr funktionierten. Was einwand frei funktioniert, ist der Support bei Momcozy!!! Wirklich Top. wir mussten lediglich die Rechnung und ein Video von dem Fehler an Momcozy übermitteln und innerhalb 2-3 Werktagen hatten wir dann eine Austausch Flasche: Wirklich Top Support!!!)

We use the super-fast portable breast milk and water warmer for travel. We are very happy with the bottle. The bottle heats liquids like water and presumably milk (we only use the bottle for water) to preset temperatures (37, 40, 43, up to 50 degrees Celsius). The temperatures vary slightly. We almost always use the 43-degree setting, and when we measure the temperature, it is almost always around 40-41 degrees Celsius instead of the set 43 degrees. It is a bit annoying that when we use the bottle overnight and recharge it in the morning, it often switches off automatically, even though the temperature is supposed to remain at 43 degrees Celsius while charging. So, you plug the bottle in, and after a few minutes, it simply switches off. Unfortunately, this happens several times. (We've had several Momcozy bottles, but unfortunately, they all stopped working after a while. What works perfectly, however, is Momcozy's customer support!!! Truly top-notch. We simply had to send Momcozy the receipt and a video of the problem, and within 2-3 business days we received a replacement bottle: Truly excellent support!!!)

I am so satisfied the customer service is so professional I think they have the best customer service

I highly recommend Momcozy, especially the M5 pump! After over a year of use and pumping 4-5 times a day, I started having issues with the suction. The M5 was one of my primary pumps and had been used extensively.

I contacted Momcozy customer support, and they were fantastic. Since the M5 is no longer being manufactured, they sent me the upgraded M5 Smart as a replacement. The process was quick and hassle-free, and their customer service exceeded my expectations. It’s great to see a company stand behind its products and take care of its customers. Highly recommend!

Be aware that the same product is priced differently based on your location! It's not the shipping fee it's just the product price - Breastpumps M6 are sold €20 more expensive to Irish residents than to Portuguese for example. I will not support this kind of business that's charging people more based on their home address. Shame.

Support is always wonderful; always empathetic and willing to help! Always give a solution ❤️

I’ve been using the Momcozy baby camera monitor since my baby was 6 months old, and it has been one of the best baby products we’ve purchased. We currently use two cameras in separate rooms, and the split-screen feature allows us to monitor both areas at the same time, which gives us great peace of mind.

The setup process was incredibly simple and only took a few minutes. The monitor is lightweight and portable, making it easy to carry around the house or bring with us when traveling. The video quality is clear, and the connection has been reliable throughout our use.

What truly stands out is Momcozy’s customer service. Their support team is responsive, helpful, and genuinely cares about resolving any concerns. It’s rare to find such excellent customer service these days, and it has made our experience even better.

Overall, I highly recommend the Momcozy camera monitor to parents looking for a dependable, easy-to-use baby monitoring system. The dual-camera capability, split-screen viewing, portability, and outstanding customer support make it an excellent investment for growing families.

Very helpful and straightforward with handling the issue. Received a replacement within a week.

Beware! The order ships from China and delivery takes much longer to arrive. They are not transparent about that when ordering.

Their claim about when you’ll receive your item is horribly inaccurate. They don’t tell you that the item you are about to purchase is going to ship from China (you don’t find that little nugget of information out until 1-2 days after you placed your order). It took 7 work days (9 days overall) just to be told that my item landed somewhere in the US.

This is my first and last purchase from this company.

Momcozy backs up their products and when mine failed they asked a few short questions and had my replacement in the mail.

I had an issue with the warm water bottle. The Momcozy Support Team immediately responded to my issue and replaced it for me in the shortest time. I recommend Momcozy everytime.

Top notch customer service. One of my new pumps came defective & they send me one, before they got the defective back one. Communication was so quick and fast I couldn't keep up. Totally worth it. Even after closing my case, they still reach back to make sure everything is still working. So worth every penny.

Nothing but good things to say about Momcozy! Their customer service is top notch. I was having issues with my pump motors not working and they sent me an entirely new pump (motors, cups, and all) for free.

I appreciate getting the replacement for my broken pump and the customer service was great, however I wish the responses were faster to prevent delay with the issue being resolved as I had to either use a single pump or use a different pump until the replacement came a week after initially reporting the problem.

I bought the m6 breast pump which has recently had some problems. I have given this company 5 stars as their customer service team have been great and prompt at resolving the problem. I've used a few of their products and would highly recommend.

Customer support resolved my ticket very quickly and provided excellent service.

M5 breast pump ordered through Amazon broke just over one month of use. Momcozy then offered a replacement and I have faced the following issues:

- I was originally offered a a breast pump of similar value, then denied it in subsequent email when it was slightly over the price I had paid (£30 pounds on Amazon at the time of looking with a promotional discount ). Why offer this in the first place if not viable?
- a premium phone call number in the UK costs the customer despite a momcozy product fault and makes it difficult to sort any ongoing issue out
- despite requesting to be called to sort the issue out momcozy “no UK support is available”, surprising for such a company of this size
- when the customer service did send out a replacement it did not arrive. This may have been the couriers fault, but momcozy support told me to check on the delivery status myself despite not informing me of which delivery company the replacement was being sent out with.

I only wanted a right motor for the breast pump sent out as a replacement and the issues have been ongoing for weeks now, leaving my wife struggling to pump during growth spurt weeks. I have now been offered a $40 dollar cost code for their website as an apology (despite being UK based), which when comes through as an email, I am very reluctant to even use due to the bad customer service.

I was thankful to have ordered through Amazon who have offered a refund for the item for its return.

I don’t feel like I have been valued as a customer and would caution anyone buying an expensive product from them.

The customer service was amazing. My pump stopped working after around 9 months of use (not much use either just sporadic) and they replaced it straight away. They even sent me a double pump as there was no singles in stock. Can’t fault it thank you!

Customer service is always above and beyond. I had an issue with one of my pumps leaking, and they were so fast to get a replacement out to me and to make sure i was satisfied. They even followed up a few weeks later to check in and make sure it was going well.

Momcozy fan for life, over here!!

Dinerpal high chair from Momcozy requires you to buy the safety straps separately, which I did. Super poor quality, stitches came undone, customer service did not replace it despite me sending pictures of product, label, etc. they said they couldn’t find my order; since I bought it on Amazon. What if it had been a baby shower gift? So, don’t recommend. They have zero understanding of how safety matters for baby products and no willingness to make it right by their customers