Model Scenery Supplies Reviews 

1,603
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company, praising the outstanding overall service and reliability. Customers frequently mention the remarkably quick dispatch times and the exceptional care taken with secure packaging to protect delicate items. People also genuinely appreciate the user-friendly websites and the extensive selection of specialized model accessories available for their creative projects. Buyers consistently note that prices are very competitive, and helpful communication regarding order status keeps everyone well informed throughout the entire process. Reviewers often express their intention to return for future purchases because everything arrives safely and exactly as described on the site.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, items arriving... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrive promptly and well... See more

Service

Users describe positive interactions with service, highlighting an easy-to-use website and first-class... See more

Order

Consumers find order to be positive, highlighting prompt turnaround times, helpful customer service, and an... See more

Price

Reviewers mention positive feedback about price, noting that items are reasonably priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website was easy to use, and it was easy to get the model bricks sent to another address - they were for a gift and I didn't want them to be late for his birthday so I wanted to have them sent dir... See more

Company replied

Rated 5 out of 5 stars

I have used this company many times as they do an excellent selection of items for those modelling at particular scales - they often have things that I have been unable to find anywhere else. Their pr... See more

Company replied

Rated 5 out of 5 stars

Good web site, easy to use and order. Prompt response by email confirming order and despatch details. Item arrived promptly as ordered, well packed. Will use this supplier again.

Rated 5 out of 5 stars

Great products at a very good price. Arrived quickly and safely. My favourite were the apple trees. The trees and wattle fencing Looks great on my 28mm model of medieval Alresford, Essex.

Company replied


Company details

  1. Model Shop
  2. Hobby Store

Written by the company

Model Scenery Supplies is a UK leading online shop supplying hundreds of highly detailed scale model products and scenery sourced from over 100 manufacturers around the world. With many hard to find products or exclusively only available in the UK from their online shop. Supplying items to industries and the hobbyists, including Architectural and Civil Engineering, Film and Television, Stage and Theatre, Special-effects Companies, Model Railway and Wargamer, Diorama Modelling and School Projects.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,603)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast response and product was very well packaged.

23 February 2025
Model Scenery Supplies logo

Reply from Model Scenery Supplies

Thanks for your review and 5 stars, we are pleased your order arrived safely.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, very good product range, fantastic service and very helpful

22 February 2025
Model Scenery Supplies logo

Reply from Model Scenery Supplies

Thank you for leaving your review and giving us five stars, its much appreciated.

Rated 5 out of 5 stars

Excellent service from this company…

Excellent service from this company that puts larger well known retailers cannot replicate. The Web site is comprehensive and will supply all those items that brings your layout to life.

26 February 2025
Unprompted review
Model Scenery Supplies logo

Reply from Model Scenery Supplies

Thank you for taking the time to write a fantastic review, we are only a very small business and this means so much to us, Thanks again.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Great selection. Delivered quickly and in excellent condition.

27 January 2025
Model Scenery Supplies logo

Reply from Model Scenery Supplies

We are pleased you are happy with what we do and stock, thanks for your five star review.

Rated 5 out of 5 stars

Lundy

Good service and got exactly what I ordered.

26 January 2025
Model Scenery Supplies logo

Reply from Model Scenery Supplies

We are pleased we could supply exactly what you needed, thanks for your review and 5 stars.

Rated 5 out of 5 stars

Service very good

Service very good.

Items overpriced, but good quality.

26 January 2025
Model Scenery Supplies logo

Reply from Model Scenery Supplies

Thanks for your feedback and 5 stars.

Rated 5 out of 5 stars

Good range, quick dispatch

Good range of supplies. Rapid dispatch was great

26 January 2025
Model Scenery Supplies logo

Reply from Model Scenery Supplies

We try and dispatch within two days, so pleased your order arrived in good time. thanks for your review and 5 stars.

Rated 5 out of 5 stars

Good products

Good products, well delivered, will be using again

25 January 2025
Model Scenery Supplies logo

Reply from Model Scenery Supplies

Thank you for your review and giving 5 stars, we are pleased you would use us again.

Rated 5 out of 5 stars

Good modelling company

Adaptable was able to add an additional item to order and take that payment even over bank holiday period.
Package arrived few days later and all items are present. Have purchased a variety of products over recent years from them - product and service has always been good.

27 December 2024
Model Scenery Supplies logo

Reply from Model Scenery Supplies

We are pleased to be able to supply you items for your project and help you update your order too. Thank you for your review and five stars.

Rated 5 out of 5 stars

MSS responded quickly and efficiently…

MSS responded quickly and efficiently with delivery within a few days .Excellent service ,have used them a number of times each one spot on. Can not ask for more.
I most sincerely thank them
KJ Warren

28 December 2024
Model Scenery Supplies logo

Reply from Model Scenery Supplies

We are very pleased you are happy with our service. Thank you for writing us a review and giving five stars,

Rated 5 out of 5 stars

Good website and good service

An intuitive, user-friendly website and a good range of products. Prompt and efficient service, even over a public holiday period.

27 December 2024
Model Scenery Supplies logo

Reply from Model Scenery Supplies

We are pleased you found our website easy to use and your order arrived in good time. Thank you for your review and leaving us five stars.

Rated 5 out of 5 stars

Good communication

Good communication about stock levels and availability, no issues with delivery.

27 December 2024
Model Scenery Supplies logo

Reply from Model Scenery Supplies

We a happy we could supply what you wanted, thank you for leaving us a review and giving 5 stars.

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