ONE DAY, this ruthless company locked me out of my account with 12k invested over 2 years worth of bitcoin. When asked why I was suddenly unable to access my account they said they couldn't provide... See more
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See what reviewers are saying
Suck you in by offering 5% on your BTC and then have now completely changed their business model and dropped the 5% interest. If you intend to hold BTC long term then don't open an account here. Yo... See more
Company replied
Fantastic app, extremely user friendly and the open banking functionality is seamless. I have been using the app to accumulate Bitcoin, the 5% interest is far better than what you can get from any hi... See more
Company replied
Appalling service as Mode Bank decided to retained my money £10K as per T&C according to customer support assistant. Can Mode bank hierarchy explains why are they doing this kind of business. Unle... See more
Company details
Written by the company
Mode is the all-in-one app for your money and Bitcoin in the UK, designed so that both newbies and experts of crypto can easily buy, hold and earn interest on Bitcoin, and access it anytime, anywhere.
Contact info
United Kingdom
- hello@modeapp.com
- modebanking.com
You should know
2.8
Average
178 reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing app, brilliant customer service!!
This is such a good app! Love it, user friendly, interface is great! I have recommended this app to so many of my friends and family. Customer service in particular has been fantastic!! They’re super responsive and competent!
31 January 2021
Unprompted review
Reply from Mode
Hi Anika V, we appreciate the five stars and great to hear that you're sharing the Mode love!
Simple and straightforward bitcoin…
Simple and straightforward bitcoin bank! You also get great returns on your holding which I am keen to try out! Highly recommend for those looking to get into crypto.
28 January 2021
Unprompted review
Reply from Mode
Hi Rupert, thank you so much for the lovely review! The Bitcoin Jar is certainly a feature our users' love!
Perfect for bitcoin beginners
As a relative bitcoin newcomer this app has been perfect. It was so easy to set up an account and have found the experience very smooth so far, would recommend for anyone else starting out on their bitcoin journey.
28 January 2021
Unprompted review
Reply from Mode
Hi Emma, we look to make Bitcoin as simple as black & white so it's great for us to hear that we've made it an easy and simple journey for you!
Can’t fault it!
Love it - easy to use & great customer service! Would recommend for anyone testing the Bitcoin waters.
28 January 2021
Unprompted review
Reply from Mode
Hi N Baxter, thanks for the review! Don't forget that you get £10 for every friend that you recommend who signs up! Referral T&Cs apply.
Reply from Mode
Hi Bertrand, we thank you for the five stars! Look out for what's coming in 2021!
Great App
Great App - I've been using for a while now and wouldn't go back to any of the competitors.
28 January 2021
Unprompted review
Reply from Mode
Hi Peter, we're glad we've been able to impress with our app, we can't wait to show you what we have instore for 2021!
Fab UX
Class A UX - made Bitcoin ‘fun’ - shared with nearest and dearest
28 January 2021
Unprompted review
Reply from Mode
Hi Luke, great to hear you're spreading the Mode love! Don't forget you get £10 referral fees for each person that signs up! Referral T&Cs apply.
Fantastic app
Fantastic app - easy to use and great interface. 5 stars and two thumbs up
28 January 2021
Unprompted review
Reply from Mode
Thanks, Oliver! Our aim here is to make it simple and easy to get involved in Bitcoin and to manage your digital assets so it's great to hear that you find it easy!
Easy peasy lemon squeezy
Super easy platform to track and purchase Bitcoin. Looking forward to investing more into Bitcoin so I can earn interest in the Bitcoin jar!
28 January 2021
Unprompted review
Reply from Mode
Hi Rory, thanks for the review! All you need to start your Bitcoin Jar journey is 0.01BTC!
Really easy app to use
Really easy app to use, would recommend for anyone considering getting into Bitcoin
28 January 2021
Unprompted review
Reply from Mode
Hi George, it's always great to hear that people will recommend us! Don't forget you get £10 worth of Bitcoin for every friend that signs up! Referral T&Cs apply.
Can’t update my account details and…
Can’t update my account details and when I try to purchase bitcoins I get a error message so my money is stuck in my account
12 January 2021
Unprompted review
Reply from Mode
Hi Lucy,
We're sorry to hear your experiencing issues with your account. If you head to the 'More' section in the app and click on 'Chat with us', someone from our customer support team we'll help to resolve the issue.
Please DM us on any of our social channels should you require further assistance.
Thanks.
Beginner
After my friend had recommended this app as a good one to buy bitcoin. I opened my account very easy to register and get my id verified. Just started my journey with bitcoin jar account hope for good things to happen in 2021.
I would recommend for complete beginners like myself give it a go just deposit within your limits.
Take care in 2021!!!
9 January 2021
Unprompted review
Reply from Mode
Hi Brett, we're happy to hear you've chosen to start your Bitcoin journey with us! Thank you for the lovely review!
Suspicious
App “Errored” immediately after transferring my Bitcoin into. Now I can’t do anything even remove my Bitcoin. It’s a scam, avoid!
Customer service ignoring me too!
7 January 2021
Unprompted review
Reply from Mode
Hi Conor Richards, we're sorry that you've encountered some issues with our app. We're facing unprecedented demand and we are currently ramping up our customer support capabilities to help speed up the response time and are working hard behind the scenes daily to improve our app.
So good! Money making app!! Just sit back and watch your money grow!
Great product and clean app! Cryptocurrency is the way forward and this app is spot on. Great service and speed too - 100% recommend!
7 January 2021
Unprompted review
Reply from Mode
Thanks for the review, Sinitta! Make sure to keep your eyes peeled for some exciting things coming in 2021!
Really bad service can’t withdraw your…
Really bad service can’t withdraw your Bitcoin and can’t sell,customer service message mode usually reply’s within a couple of hours must be no one working there
7 January 2021
Unprompted review
Reply from Mode
Hi Jonathan Jess, we're facing a level of high demand and are currently ramping up our customer support capabilities to help reduce the response time and are also working hard behind the scenes daily to improve our app.
Deposited using there open banking…
Deposited using there open banking system 10K my account was locked instantly for no reason had no respone or my money back appualing service I would terrified if I get my Capital within there app
23 November 2020
Unprompted review
Blockchain and wallets , where does this fit
A lot of reviews here don't seem to get the point of btc. You own btc your keys your money. You don't store your btc somewhere else that's the whole point of blockchain and wallets . Also No android app. Why is this easier than coinbase for instance !
26 October 2020
Unprompted review
Reply from Mode
Hi Only6greens,
Thanks for the review. You're right, we don't allow you to hold your own keys, but the convenience and bank-grade asset security we provide is one of the reasons why people choose us. Regarding Android, we have some exciting things in the pipeline that will be coming soon. All we can say at the moment is to get ready!
Thanks.
Best app to save with BTC
I would highly recommend this app if you want to invest in BTC, really competitive APY rates and excellent customer service. If you live in the UK do not hesitate to download it.
Hope this helps
11 October 2020
Unprompted review
Reply from Mode
Thanks for the lovely review, Massimo!
Appalling service as Mode Bank decided…
Appalling service as Mode Bank decided to retained my money £10K as per T&C according to customer support assistant.
Can Mode bank hierarchy explains why are they doing this kind of business. Unless Mode Banking team are scammers.
Would like to know why all negative comments have been deleted?
Mode bank is a big problem and I bet my comment will be removed too.
16 September 2020
Unprompted review
Bitcoin Jar interest using Mode
I have found using the mode app really easy and an excellent new banking platform.
When I had early issues there was first class support.
The Bitcoin Jar is a very good feature paying much better interest than any other savings vehicle.
The ease of operation is really impressive.
15 September 2020
Unprompted review
Reply from Mode
It's all about the Bitcoin Jar Friday's! Thanks for the review, Harry!
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