ModdedZone Reviews 2,528

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and the seamless user experience it provides. Many people appreciate the fast delivery service and the overall positive experience with their orders, often noting that everything works perfectly as described. However, some customers reported issues with product durability, mentioning that controllers stopped working correctly after a few months. A few other people also felt that the customization options for button layouts could be more flexible, and there were isolated incidents of receiving incorrect orders or damaged products upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the custom controllers for their... See more

Quality

People report positive experiences with quality. Many customers praise the great build and feel of the... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the ease of use of the... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Order

Customers consistently note positive experiences with order, praising the fast and effective process, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from MODDEDZONE: a Sony Edge controller. I'm absolutely thrilled. Only 5 days between ordering, manufacturing, and delivery (I live in France). Everything is as described and works... See more

Rated 5 out of 5 stars

First purchase from MODDEDZONE: a Sony Edge controller. I'm absolutely thrilled. Only 5 days between ordering, manufacturing, and delivery (I live in France). Everything is as described and wor... See more

Rated 5 out of 5 stars

I ordered a xbox controller with a 2.0 chip with around 30 plus customized options including custom wrap and writing. they built and sent it super fast and with the correct customized options,and a co... See more


Company details

  1. Video Game Store

Written by the company

Modded Controllers and Custom Controllers for Xbox One, Xbox One Elite 2, PS5 and Nintendo Switch. Best selection. The best controller customizer on the market! Simply buy a Modded Zone controller with a Titan chip, download the app, connect to your phone via Bluetooth, and just like that you have endless options to choose from designed to help you stay at your peak performance. How easy is that?


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Modded Zone Team

It’s always a pleasure dealing with the ModdedZone Team. They’re always there to answer your questions and also make sure you have the right controller for your gameplay. I just received my new PS5 controller, and I’m looking forward to using it!

26 January 2026
Unprompted review
Rated 2 out of 5 stars

No support reaction

Basically, this is a company that offers great configuration options for custom controllers. Among other things, based on the Xbox Elite Controller and the Dualsense Edge. The hardware mods also sound great. Now for the negatives. I configured a PS5 controller there, but the automatic discounts advertised on the website for purchases above a certain value were not applied. So I tried various discount codes from the internet and was always redirected to the shop, where the total amount was always recalculated. In one attempt, I deleted all discounts and unfortunately clicked on “buy” in the shop because I thought it would just recalculate. Unfortunately, no. My mistake, but only because their discount system wasn't working. Four minutes later, I sent a cancellation request to support and also did the same via the AI assistant. Supposedly, I should have received a response within 24 hours. Seven days and four attempts to contact them later, I have not received any response to my inquiries, the order itself, or anything else related to the order. With a controller costing 600 euros, you would expect prompt support, which unfortunately is not the case here. Completely unacceptable in my opinion. So if you are planning to buy something from here, please only do so if support is not important to you, and therefore neither are delivery times, complaints, etc. Absolutely not recommended with this level of support.

Update 27.01.26

9 days without any contact they answered me that they will cancel the order and refund.

We will see

Update 29.01.26

This is getting really exciting. Two days after receiving their cancellation and refund confirmation, I received a shipping confirmation for the controller...

To be continued!

Update 30.01.26 to your answer

That's funny. I tried to contact you for 12 days with 6 different emails + a request via your AI assistant using the email address provided in your reply below. After 9 days, I received a cancellation and refund confirmation via my AI assistant request, and then 2 days later, of course without any refund, a shipping confirmation for my order. I have not received a response to my 6 emails and all the questions they contained, such as why the discount was not automatically applied, for 12 days now. Are you really recommending that I contact your support team, who never respond, about this case? In one of my emails, I even wrote that you should assign the employee who responds promptly here at Trustpilot to your support team so that you can respond direct to the customer. Perhaps there would then be fewer negative reviews here or on BBB. I was spot on with my assessment, because here is a response. Here is my order number (67959), which should be compliant with data protection regulations. I can probably save myself the time of contacting your “support” team, as evidenced by the last 6 emails that went unanswered. I'll keep this updated.

Update 04.02.26

At least after this lengthy process, the money was refunded to me in full.

18 January 2026
Unprompted review
ModdedZone logo

Reply from ModdedZone

Thank you for taking time to leave the review. Unfortunately, the name used to post this review does not allow us to locate your order or address the reported issue.

We’d be happy to help and look into this for you directly. Please contact our support team so we can assist properly:

📞 954-289-9040
✉️ support@moddedzone.com

Rated 1 out of 5 stars

Melquince bogan

It don’t work

23 January 2026
Unprompted review
ModdedZone logo

Reply from ModdedZone

Hello Melquince,

Thank you for your feedback. We have reviewed our records and were unable to locate any order under your name. For us to assist you further and address your concern properly, please contact our support team directly with your order number or the email address used at checkout. We’ll be happy to help resolve any issues.

Thank you,
MODDEDZONE Support Team

Rated 5 out of 5 stars

Great controller

Great controller, very good quality, craftsmanship is second to none, delivery is fast, app is amazing, customization is endless, highly recommended, and will be the only place I buy from. Ps5!!

22 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look