Great experience and fair pricing! I was a bit skeptical about selling my phone online at first, but Mobile Monster proved to be completely trustworthy. They paid exactly what they quoted without any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mobile Monster were easy to deal with. They supplied the postage for free and stayed within the promised timeframe to check my phone and deposit my money. The price they offered me for my iPhone 13 wa... See more
Company replied
Really easy process. Fill in the online form, give an honest appraisal, be a little ambitious. Fair price given. Hardest part was locating the drop off place, and that's probably because I didn't r... See more
Company replied
Best prices in Australia! I've dealt with this company 3 times now, recycling older phones. The advice is good and you can wait another week or so for the return post packet from them, which makes... See more
Company replied
Company details
- #2 of 3 best companies in Cell Phone Recycling and Unlocking Service
- #4 of 9 best companies in Internet Service Provider
- #1 of 1 best companies in Mobile Network Operator
About Mobile Monster
Written by the company
About Us
Mobile Monster buys new and old (broken or working) technology devices including but not limited to Mobile Phones, iPhones, iPads, iPods and tablets.
Sell Your Device Now!
Written by the company
- BEST PRICE Guarantee
- If you happen to see a better offer, send us an email with details of the offer and we will beat it by 5%. The offer needs to be from an Australian company.
- 24 HOUR FAST Payment
- This is what makes Mobile Monster the best. We inspect and pay tor your phone within 24 hours of receiving. Our customer support team works hard to ensure we pay you ASAP.
- Email notification every step of the way
- We want to keep you in the loop, we keep you updated every step of the waywith email and SMS updates.
Contact info
Level 4, 306 Little Collins Street, 3000, Melbourne, Australia
- 1300 881 767
- info@mobilemonster.com.au
- mobilemonster.com.au
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The whole process was easy and quick
The whole process was easy and quick. The price quoted was the price I received. Happy with the whole process
2 May 2026
Reply from Mobile Monster
Thank you for sharing your positive experience!
We're delighted to hear that your transaction was quick and easy and that we were able to provide you with fair estimates through our procedures.
Your satisfaction is our priority, and if you ever need our services again, feel free to reach out.
We appreciate you and we look forward to assisting you in the future!
Best Regards,
Mobile Monster
Simple and Up Front
Sold my Samsung Galaxy S25 Ultra. No hassles, excellent price and easy to use website. Contact with staff was quick and professional. Highly recommend buying and selling here. You know what you are getting.
8 May 2026
Reply from Mobile Monster
Thank you for choosing Mobile Monster and the 5★ rating you've given.
Your pleasant notion of our service is appreciated and rest assured that we'll keep on doing our best to provide seamless transactions with reasonable estimates to customers in the future.
Thank you for your recommendation and until next time! ❤
Best Regards,
Mobile Monster
Reply from Mobile Monster
We thank you for sharing your experience with Mobile Monster.
Your support is appreciated and will be our inspiration in providing prompt and reliable assistance in the future.
Feel free to get in touch with us if you require our services again!
Best regards,
Mobile Monster
Honestly blown away by this company
Honestly blown away by this company.
An excellent process with a great payout. No weasel counter offers. Upfront and straight forward.
8 May 2026
Reply from Mobile Monster
We are grateful for sharing your experience with Mobile Monster.
We aim to provide convenient, and swift assistance through our process, and we are glad to hear that you were satisfied with our service.
Rest assured that we are continuing to polish our procedures to provide customers with seamless transactions in the future.
We greatly appreciate your honest and thoughtful review.
Best regards,
Mobile Monster
Fair pricing and fast turnaround time.
7 May 2026
Reply from Mobile Monster
Thank you for recognizing our fast and hassle-free process! We sincerely appreciate your 5-star rating and your support ❤
If you seek our assistance again, don't hesitate to reach out! We'd be delighted to swiftly serve you. 😊
Best Regards,
Mobile Monster
Amazing
Amazing ! Very good and fast service. And they also offer very reasonable price. Very happy with everything !
8 May 2026
Reply from Mobile Monster
We thank you for your 5★ rating
Your support of our business is highly valued and we'll strive even more to provide our customers with quick transactions and reasonable product estimates in the future.
Thank you very much and until next time! 😊
Best regards,
Mobile Monster
Honesty and integrity
Honesty and integrity . Service was excellent. Evaluation of the mobiles was done professionally and feedback was prompt
6 May 2026
Reply from Mobile Monster
Thank you for choosing us and we send our appreciation for your 5-star rating! ❤
Your feedback is greatly valued and we thank you for sharing your satisfactory experience with our process and overall service.
We will see to it that we continue providing excellent services through appropriate evaluations, informative exchanges, and swift assistance in the future.
In case you require our services again, please don't hesitate to reach out.
Thank you and until next time!
Best Regards,
Mobile Monster
The guy who assisted with my sale was…
The guy who assisted with my sale was great. I can’t recall his name however he was very helpful and personality plus.
Thanks for an easy transaction
7 May 2026
Reply from Mobile Monster
Thank you for your support and the 5★ rating you've given!
We are delighted to hear that you found the service given by our staff satisfactory.
Your positive notion of our work is highly valued and we will do our best to continue providing efficient services through helpful assistance in the future.
We look forward to serving you again! ❤
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you for the 5★ rating! We are happy that you found our service convenient.
We value your feedback and we hope to serve you again.
Until next time!
Best Regards,
Mobile Monster
Offered the best rate
Offered the best rate, updated me through the whole process, very easy to deal with. Money paid direct to bank account within 10 days.
Will definitely use again thanks mobile monster
7 May 2026
Reply from Mobile Monster
We're delighted to hear that your transaction with us was quick. We are also glad that our estimates are viewed as adequate.
Your contentment is our priority and we'll make every effort to continue providing excellent services in the future.
We look forward to assisting you again in the future! ❤
Best regards,
Mobile Monster
very good communication/good price
very good communication. got a great price for an old phone with bad battery life, im extremely satisfied.
7 May 2026
Reply from Mobile Monster
Thank you for choosing Mobile Monster and the 5★ rating you've given.
Your pleasant notion of our service is appreciated and rest assured that we'll keep on doing our best to provide seamless transactions with reasonable estimates to customers in the future.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you for sharing your favorable experience with Mobile Monster! ❤
We are delighted that you were satisfied with our services and price estimations!
If you have other devices to trade, feel free to get in touch with us.
Best regards,
Mobile Monster
Mobile monster 10/10!!
Junior. He is a nice guy. And very helpful. Good service. Thank you and will come back next time
14 May 2026
Unprompted review
Reply from Mobile Monster
We thank you for your support and we appreciate your 5★ rating!
Your satisfaction is greatly valued, and we thank you for trusting our services.
We look forward to doing business with you and we'll strive to continue providing you with efficient and reliable assistance, as Junior offered, in the future! 😊
Best Regards,
Mobile Monster
Fast communication
Fast communication, respectful buyer, smooth transaction, arrived on time, recommended.
14 May 2026
Unprompted review
Reply from Mobile Monster
Thank you for your 5★ rating!
We are delighted to hear about your review regarding our services and rest assured that we'll do our best to provide swift and hassle-free transactions in the future.
Thank you very much for your recommendation! 😊
Best regards,
Mobile Monster
Extremely disappointed with my…
Extremely disappointed with my experience using Mobile Monster’s online trade in service.
I was originally quoted approximately $500 for my phone and specifically selected the option stating I would accept $500 if the device was not found to be in the originally stated condition. Based on how this was presented online, it gave the clear impression that any reduction would be reasonable and proportionate.
Instead, after sending my phone in and paying for postage, I was offered only $150.
The only issue I was aware of and disclosed was reduced battery health. I was then told there was a camera fault that had never previously been an issue before sending the device.
What made the experience worse was being told my original protective packaging had already been thrown out and that the phone would now be returned in regular packaging despite the obvious risk of damage in transit. The device has also apparently been placed into a “return to sender queue” with no clear timeframe provided.
The whole process feels extremely misleading and not transparent to consumers. If the value can be reduced this drastically despite selecting the “accept reduced quote” option, that should be made abundantly clear upfront before customers go to the effort and expense of sending in their devices.
Would not use this service again.
13 May 2026
Unprompted review
Reply from Mobile Monster
Hi Ghada,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we understand how disappointing and frustrating this situation must have been.
At Mobile Monster, all devices go through a detailed assessment process upon arrival to ensure the final offer accurately reflects the condition and functionality of the device. In your case, our team identified an issue during testing that affected the final valuation. We communicated the findings via email and provided supporting proof and a video explaining how the device was categorized.
We also attempted to contact you by phone to discuss the assessment further, however we were unable to reach you, and we did not receive a reply to the SMS messages sent by our team.
We understand your concerns regarding packaging and the return process, and we apologize for any frustration caused by the communication and timeframe provided. Feedback like yours is important to us and helps us improve transparency and customer experience moving forward.
A member of our team will reach out to you again to further discuss your concerns and assist where possible.
Thank you again for bringing this to our attention.
Mobile Monster Team
Mobile monster always give the best…
Mobile monster always give the best prices for phones and even better customer service I highly recommend them
13 May 2026
Unprompted review
Reply from Mobile Monster
We truly appreciate your feedback regarding our services and we thank you for your 5★ rating.
Your continued patronage and recommendation of our business are highly valued and we'll do our best to provide customer-friendly communications, efficient services, and fairly priced transactions in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
Excellent service and great payment
Excellent service and great payment for your device. I highly recommend Mobile Monster. I had great experience. Great communication and easy transaction. Love your service and support. Thank you
6 May 2026
Reply from Mobile Monster
We truly appreciate your feedback regarding our services and we thank you for your 5★ rating.
We are delighted to hear that you find our support services to be of utmost help and we are glad to have given you efficient assistance during your transaction with us.
Your recommendation of our business is highly valued and we'll do our best to provide customer-friendly communications and seamless transactions in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
Reply from Mobile Monster
Thank you for your 5★ rating! ❤
We are delighted to hear that you find our services satisfactory.
If you require our assistance again, we'd be happy to serve you again! 😊
Best regards,
Mobile Monster
Reply from Mobile Monster
We thank you for your 5★ rating!
Your feedback of our business is highly valued and we'll do our best to provide our customers quick and worry-free transactions with reasonable estimates in the future.
Thank you very much and until next time! 😊
Best regards,
Mobile Monster
Reply from Mobile Monster
Thank you for sharing your favorable experience with Mobile Monster! ❤
We are delighted that you were satisfied with our services and price estimations!
If you have other devices to trade, feel free to get in touch with us.
Best regards,
Mobile Monster
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