Great experience and fair pricing! I was a bit skeptical about selling my phone online at first, but Mobile Monster proved to be completely trustworthy. They paid exactly what they quoted without any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mobile Monster were easy to deal with. They supplied the postage for free and stayed within the promised timeframe to check my phone and deposit my money. The price they offered me for my iPhone 13 wa... See more
Company replied
Really easy process. Fill in the online form, give an honest appraisal, be a little ambitious. Fair price given. Hardest part was locating the drop off place, and that's probably because I didn't r... See more
Company replied
Best prices in Australia! I've dealt with this company 3 times now, recycling older phones. The advice is good and you can wait another week or so for the return post packet from them, which makes... See more
Company replied
Company details
- #2 of 3 best companies in Cell Phone Recycling and Unlocking Service
- #4 of 9 best companies in Internet Service Provider
- #1 of 1 best companies in Mobile Network Operator
About Mobile Monster
Written by the company
About Us
Mobile Monster buys new and old (broken or working) technology devices including but not limited to Mobile Phones, iPhones, iPads, iPods and tablets.
Sell Your Device Now!
Written by the company
- BEST PRICE Guarantee
- If you happen to see a better offer, send us an email with details of the offer and we will beat it by 5%. The offer needs to be from an Australian company.
- 24 HOUR FAST Payment
- This is what makes Mobile Monster the best. We inspect and pay tor your phone within 24 hours of receiving. Our customer support team works hard to ensure we pay you ASAP.
- Email notification every step of the way
- We want to keep you in the loop, we keep you updated every step of the waywith email and SMS updates.
Contact info
Level 4, 306 Little Collins Street, 3000, Melbourne, Australia
- 1300 881 767
- info@mobilemonster.com.au
- mobilemonster.com.au
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good seamless experience both in…
Very good seamless experience both in the drop off and with the assessment and payment. Would recommend this service
6 May 2026
Reply from Mobile Monster
Thank you for choosing us and for sharing your favorable experience with Mobile Monster!
We're delighted to hear that your transactions with us have been satisfactory, and we are glad to have provided you with excellent assistance. 😊
Your feedback regarding the seamlessness of our procedures as well as your opinion on our Drop-off option are heard and greatly valued.
Thank you for your recommendation and we look forward to serving you again in the future! ❤
Best regards,
Mobile Monster
This is a super smooth way to trade in…
This is a super smooth way to trade in your phone and get an awesome price. Really loved the service!
6 May 2026
Reply from Mobile Monster
Thank you for recognizing hassle-free process along with our fair payout! We sincerely appreciate your 5-star rating and your support ❤
We are happy to hear that you are satisfied with the our system and provided service.
If you seek our assistance again, don't hesitate to reach out! We'd be delighted to serve you. 😊
Best Regards,
Mobile Monster
Great experience
Great experience. Easy to deal with and fast processing. Definitely recommend to family and friends.
6 May 2026
Reply from Mobile Monster
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with our services.
Rest assured we'll take your kind words and recommendation as motivation to keep on giving great services in the future.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you for choosing Mobile Monster and we are grateful for sharing your experience.
We are delighted to hear about your impression with our services, and we'll continue to do our best to provide seamless transactions in the future.
We are looking forward to serving you again. 😊
Best regards,
Mobile Monster
Good Trade In Offer Value
Gave me a good value for my old Samsung, ended up choosing to send it in myself and pay those charges, couldn't be bothered waiting for the return parcel and I wanted to have insurance on the parcel which sorta meant I had to pay myself for the shipping anyways as my post office informed it couldn't be "added on" so I paid $20 ish to send it in, got exactly as quoted about 2 weeks after mailing it off (I'm in WA so it took a week to get there anyways) then +3 business for them to assess and another +3 for the payment to come in, all in all though, was smooth and efficient in the end though
30 April 2026
Reply from Mobile Monster
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with our services, and we are thrilled to have given you excellent assistance.
We also thank you for your kind understanding with the timeline of our procedures.
Rest assured we'll take your review as motivation to keep on giving great services in the future.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Happy with the prepaid postage and the…
Happy with the prepaid postage and the price paid, but abit slow with updates and payment
Otherwise great service
4 May 2026
Reply from Mobile Monster
We apologize for the delay you experienced regarding the updates and payment process, but we are thankful for your understanding.
Rest assured that we are doing our best to provide customers with satisfactory and seamless transactions in the future.
Thank you and until next time!
Best Regards,
Mobile Monster
The prompt customer service response…
The prompt customer service response when I had questions. Not the 48 hours some companies take.
The free postage and the price I received for my device which was the original quote and much more than the quote I received from Apple. Thank you mobile monsters I will return.
2 May 2026
Reply from Mobile Monster
Thank you for choosing us and for sharing your favorable experience with Mobile Monster. ❤
Rest assured that our support services are always ready and happy to address any question or concern that you may have during your transaction with us.
Your support of our work and the 5★ rating you've given means a lot to us and we will strive to continue providing satisfactory experiences through seamless transactions to our valued customers.
We'd be happy to assist you if you ever need our services again. 😊
Best regards,
Mobile Monster
Great communication
Great communication, easy to deal with, great price with quick payment
1 May 2026
Reply from Mobile Monster
Thank you for your 5★ rating!
We are grateful that you find our services swift and fairly priced.
We'll keep up with providing appropriate calculations and customer-friendly communications in the future.
Thank you very much!
Best regards,
Mobile Monster
Fast service and great results
Even with troubles they were quick to respond and fast track my order
1 May 2026
Reply from Mobile Monster
We thank you for your 5★ rating!
We are happy to hear that you found our service prompt and that we were able to provide you assistance with utmost efficiency.
Until next time! 😊
Best regards,
Mobile Monster
Amazing service very reputable would…
Amazing service very reputable would highly recommend them.
1 May 2026
Reply from Mobile Monster
Thank you for your 5★ rating and feedback regarding our services! ❤
Rest assured that we'll continue to efficiently provide satisfactory services in the future.
Thank you very much for your recommendation! 😊
Best regards,
Mobile Monster
Very fast for process and payment.
Very fast for process and payment.
User friendly for the website.
2 May 2026
Reply from Mobile Monster
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with our business.
We'll take your review as motivation to keep on providing easily adaptable processes through user-friendly website functions.
If you need our assistance again, feel free to get in touch with us. We'll be glad to serve you again! 😊
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you so much for the 5★ rating! We're happy that you found our service friendly, courteous, and reliable.
We are glad to have provided you with smooth and swift service.
If you require our services again, we'll be delighted to assist you here at Mobile Monster.
Until our next transaction! 😊
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you for your support in our services and we appreciate your 5★ rating!
We're happy to hear that you find our process easy and satisfactory.
Your feedback is highly valued and we strive to continue providing user-friendly and trustworthy services in the future.
We look forward to doing business with you again!
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you for your support!
We are delighted to hear that you found our service satisfactory.
We look forward to serving you again!
Best Regards,
Mobile Monster
Fast turnaround great service
We desperately needed funds for a medical operation gap payment. We needed a quick turnaround and when I requested the quick turnaround they delivered very professional team and a great bunch of people.
11 May 2026
Unprompted review
Reply from Mobile Monster
Thank you for sharing your experience with Mobile Monster. ❤
We aim to provide swift assistance through our process, and we are glad to hear that you were satisfied with the assistance we've provided.
Rest assured that we are continuing to polish our process to provide customers with seamless transactions in the future.
We greatly appreciate your thoughtful review.
Best regards,
Mobile Monster
So easy and fair price
Really easy process. Fill in the online form, give an honest appraisal, be a little ambitious. Fair price given.
Hardest part was locating the drop off place, and that's probably because I didn't read instructions about going upstairs.
27 April 2026
Reply from Mobile Monster
Thank you for sharing your favorable experience with Mobile Monster! ❤
We are delighted that you were satisfied with our services and price estimations!
We'll also take your feedback concerning the experienced difficulty locating our office into consideration for the improvement of our services.
If you need our assistance again, feel free to get in touch with us.
Best regards,
Mobile Monster
Reply from Mobile Monster
Thank you so much for the 5★ rating! We're happy that you found our service prompt and satisfactory.
We are glad to have provided you with smooth assistance, and we look forward to doing business with you again.
Until our next transaction! 😊
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you for choosing Mobile Monster and we are grateful for sharing your experience.
We are thrilled to hear about your satisfaction with our services, and we'll continue to do our best to provide seamless transactions.
We are looking forward to serving you again. 😊
Best regards,
Mobile Monster
Great experience
Great experience, quick turn around on the approval and payment. Very easy to deal with and offered a good price.
30 April 2026
Reply from Mobile Monster
Thank you for sharing your favorable experience with Mobile Monster! ❤
We are delighted that you were satisfied with our services, system, and price estimations!
If you require our assistance again, feel free to get in touch with us.
Best regards,
Mobile Monster
Reply from Mobile Monster
Thank you for your 5★ rating!
We are grateful that you find our services efficient and satisfactory.
If you require our assistance again, please feel free to reach out.
We look forward to serving you again!
Best regards,
Mobile Monster
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