mobileguruaustralia.com.au Reviews 

655
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the overall service is exceptionally fast, highly efficient, and consistently accompanied by very helpful communication from the support staff. Many loyal customers truly appreciate the exceptionally smooth transaction process when selling their phones and various electronic devices online. However, some people mentioned that their final trade-in cash offers were significantly lower than the initial price quotes displayed on the website. Consumers also noted that devices were occasionally downgraded after being inspected, with claims of unexpected scratches or minor defects reducing the final payout.

What people talk about most

Product

Clients share ambiguous opinions on product condition and trade-in evaluations, with many reviewers reporting... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided customer opinions. Many... See more

Price

Consumers express deep dissatisfaction regarding pricing practices, consistently highlighting unexpected... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received payment in full for my iPhone 11 Pro Max from Mobile Guru. I had previously stated that I had been scammed due to the time frames with no contact. I highly recommend that they need to reass... See more

Rated 5 out of 5 stars

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I... See more


Company details

  1. Cell Phone Store

Written by the company

Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(655)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Sold 2 x samsung galaxy 22 128gb

I was a bit worried at first about selling both our mobiles but we thought we would take the plunge and we are so happy we did - everything was so easy right from putting phone details into their application - we received a printable reply post label, sent it off and we got a message from Mobile Guru the next day - then they reviewed our phones and gave us the option on the friday to accept or decline the offer, and the $440 for both phones was in our account by the tuesday - very happy and will definitely use Mobile Guru again 👍

24 June 2025
Unprompted review
Rated 5 out of 5 stars

The Mobile Guru amazing company

The Mobile Guru buy back service was amazing everything is explain on the page on the purchased of your phone and the process that it goes through, certainly 5 star business, will recommend to family and friends

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

I had some anxiety about sending my phone away for assessment but there was nothing to worry about. I had $650 in my account 72 hours later, absolutely no issues. Can’t recommend the service enough.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I am very impressed with the service…

I am very impressed with the service received from Mobile Guru. I decided to go with the self post option as I was interstate and opt for a payment into my bank account. They sent me the print label for Express Post to them straight away and I sent them the phone immediately. It took 1 day to reach them and they evaluated itstraight away. The buy back price that they offered me was very reasonable and fair so I decided to go ahead with the sale. They then processed my payment and I received it the same day. I highly recommend Mobile Guru to recycle your mobile phones and I Trust them 100% Try them, you won't be disappointed. Two thumbs up indubitably 👍👍

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy

I've used Mobile Guru a few times now and always had a great experience. Their trade-in prices for used phones are very fair, and the process is smooth and easy. Service is professional and quick — I received my payment promptly each time. Definitely recommend them if you're looking to sell or trade in your phone!

19 June 2025
Rated 5 out of 5 stars

Easy process

Process of trading in my old phone was super easy, communication from the team was good. Received finds quickly into my account. I’ll be recommending them to my friends and family

13 June 2025
Unprompted review
Rated 5 out of 5 stars

A repeat positive experience

This is the second time I have used Mobile Guru to trade in my old device. Experience was seamless, with clear communication throughout the process. Funds were received within 48 hours of them receiving the device.

13 June 2025
Unprompted review

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