mobileguruaustralia.com.au Reviews 

655
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the overall service is exceptionally fast, highly efficient, and consistently accompanied by very helpful communication from the support staff. Many loyal customers truly appreciate the exceptionally smooth transaction process when selling their phones and various electronic devices online. However, some people mentioned that their final trade-in cash offers were significantly lower than the initial price quotes displayed on the website. Consumers also noted that devices were occasionally downgraded after being inspected, with claims of unexpected scratches or minor defects reducing the final payout.

What people talk about most

Product

Clients share ambiguous opinions on product condition and trade-in evaluations, with many reviewers reporting... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided customer opinions. Many... See more

Price

Consumers express deep dissatisfaction regarding pricing practices, consistently highlighting unexpected... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received payment in full for my iPhone 11 Pro Max from Mobile Guru. I had previously stated that I had been scammed due to the time frames with no contact. I highly recommend that they need to reass... See more

Rated 5 out of 5 stars

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I... See more


Company details

  1. Cell Phone Store

Written by the company

Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(655)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional Company …

The whole experience from researching the sale of old phones to sending away and payment was seamless. All done within a week. The website provided easy to follow details and instructions on how to sell used I phones. Once the company had received the phones, ongoing communications about the whole process were very good.
Payment offered was fair and better value than offered elsewhere. Payment was prompt. Very happy with this professional service.

4 July 2025
Unprompted review
Rated 4 out of 5 stars

Awesome

Excellent service, provided the postage. All processed and received payment in 2 days

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service , it was such a quick and easy process they were honest and offered the best price by far.
Very fast turn around from posting to paying was 3 days!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

I just sold my phone to Mobile guru

I just sold my phone to Mobile Guru and the whole process was so straightforward and easy. Everything was clear from start to finish, and payment was fast. Highly recommend them if you’re looking for a smooth and hassle-free sale!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was great

The whole process was great - easy to print out the paid postage label & the amount of money quoted for the quality of my phone was fair. I had the money in my PayPal account 2 days later. Very happy & I will use next time.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use them

Advised good condition phone would recieve $460. Phone cleaned and sent in good condition. Recieved report stating cracks on screen which was incorrect as had screen protector on. Offered $360 … phone re sold on website for $669.
Don’t use them!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service with my order. I recommend them if you selling your phone.

Steven

3 July 2025
Unprompted review
Rated 5 out of 5 stars

So happy I found this company!

So happy I found this company. So easy and fast, and you get a much better price than what your own service provider offers as a trade-in. I will absolutely be using Mobile Guru again and will be recommending to everyone.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for your service

Thank you for your service - Sold my iPhone 11 to Mobile Guru. The process was quick and easy to navigate online, and I received the acknowledgment promptly. I reached out for a question on their assessment, and their customer service team was professional, friendly, and incredibly helpful. I received the money promptly. Would definitely recommend and use again!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Mobile guru iPad sale

My experience with mobile guru was absolutely fantastic from start to finish. It was professional and swift, and I didn’t have to pay any extra money for postage. The process was very simple and very quick and I received money in my bank for my device immediately I couldn’t be happier. I will be using mobile guru in the future for sure!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

The entire process was extremely simple…

The entire process was extremely simple and very fast, way easier then trying to sell your phone to mobile guru then on other platforms.
From device being received - payment was made next day.
Very happy and will use again.

24 June 2025
Unprompted review

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