Mobileciti Reviews 105

Good deals, and good range of stock. Easy to deal with.

Love the whole shopping experience ❤️

Dont buy !!! abdsolutely horrible company , not trusted , return policy is scamming customers , not full refund , no support

I was wary about Mobile Citi after having read a lot of poor reviews where customers had received refurbished phones after ordering new ones. The box was sealed and the serial number on the box matched the serial number of the device on-screen. I've checked the serial number and battery health, and I'm satisfied that I received a new phone.

I don't know if Mobile Citi are in the habit of trying to 'scam' customers with unsealed / refurbished phones; the reviews on TrustPilot, Google, and elsewhere suggest so - but this wasn't my experience.

Not honouring a basic return & refund. I ordered a product from them recently. When it arrived in the mail it charged the way it was explained in the manual but it wasn't working as intended. So I sent an email asking for the process I needed to follow to return it for a refund. MobileCiti replied that I had to try all this technical stuff to try to get it to work. While I replied back and waited for their response again, I charged the product overnight because I thought maybe it wasn't charged long enough. The next day, the response from MobileCiti was to do even more technical testing. I've replied they are not honouring basic consumer protection laws and at the moment I'm still waiting for any reply from them to show that they do actually take consumer laws serious.

I feel the need to write a good review because before I ordered I was concerned about all the bad reviews on here. Quite honestly, I had the best experience - extremely quick delivery (I ordered on a Friday, it arrived Monday), good quality and well packaged. Thanks!

so far I've had no trouble with items bought from Mobileciti

Listed products on Catch website
A week later sms saying they can't complete the order as they have 'oversold' and they will refund the order.
Still haven't received a refund, waiting for response from customer service.

I purchased a very expensive item weeks ago and it clearly said 'place order by 4pm for same day dispatch' and it took 2 days for them to process it and I couldn't wait any longer so had to cancel and ask for a refund. They said it will take 3 days at most for my thousand dollars to be returned which still hasn't past this time frame. Where is my money??

Purchased a phone a few years back labelled as "Brand-new" through Mobileciti and received a phone with a damaged screen. After a bit of back and forth to organise a work around, I was ghosted once the return period was over. 9 months down the track, I had to chase them up about warranty as the phone screen was now completely un-usable and had to be replaced. Mobileciti responded by trying to push me to resolve the issue with Samsung, constant delay tactics and a blatant disregard for consumer rights. After many more months, a report to the ACCC, the OFT and a QCAT case, they finally accepted to refund me days before they were due to appear in court. Shady company that knows what they're doing is wrong and preys on how difficult it is/they make it to do something about it. If there's a problem they will waste your time as long as they can with a smile on their face. Will never buy from them again and surprised they haven't been shut down.

After purchasing a phone from Mobileciti's online store, I encountered a frustrating warranty nightmare. Two months after buying the phone, the screen died. The warranty process has dragged on for eight weeks, marked by significant delays and poor customer service. It took three weeks just to get them to accept the return, with constant back-and-forth and new document requests. After supposedly repairing the phone, they inexplicably shipped it to the wrong address—despite previously confirming my correct address.

For the past two weeks, their only response has been that the issue is "escalated" with senior management, asking me to be patient. This prolonged situation is more than an inconvenience; it's disrupting critical communication and security, as I'm unable to access two-factor authentication and essential apps without a functional phone.

Recommend you price match with Google Store, JB Hifi or any other leading retailer who will beat Mobileciti offers.

I had been into their Parramatta store prior and based on the amount of negative feedbacks from their clients I don't blame them.
Their staff are stuck up, rude and arrogant !
They look at you like you are nothing to them therefore you have to approach them to get their attention to be served in another words customer service really sucks.
I walk out of their store afterwards and went elsewhere to purchase my phone that I was after.
Very poor unfriendly customer service !

Updated Review:
I had serious warranty issue with Roborock, and Roborock didnt support. Mr Huang from MobileCiti stepped in and personally handled my complaint and sorted the issue as per my expectations.
From my experience, I recommend to keep track of all events leading to any complaint and present to MobiliCiti with documented evidence, I have realised if the facts are correct and you have a genuine issue, MobileCiti will help you out.
Also Mr Huang took detailed feedback from me regarding the warranty handling process and made internal changes to improve customer experience.
Thanks MobileCiti

Copying my review from ProductReview to hopefully warn more people.

If this review is too long try keeping in mind what going through this would be like and know you risk this experience buying from Mobileciti.

I tried mediation before leaving this review. During my emails with them they blatantly ignored my consumer rights trying to put it on me to contact the manufacturer and obtain a refund and twice they showed they hadn't read my email at all.

Even worse during mediation they still show they struggle to read messages before responding.

They go by "Mobile World" on Kogan.com which I only found out by the address on their return label.

They sold me a phone that started going into boot loops with less then three months usage.

They suggested doing things such as forcing the device to shut down or updating software which of course you can't do if the phone is stuck turning on and off and can't even make it to the lock screen a majority of times.

On top of ignoring my first message to them they won't acknowledge I sent two videos of the fault to them/Kogan.

They seemed like they were trying to deter me saying I may pay for inspection and delivery fees on even though those costs are meant to be covered by the "extended care plan" on Kogan. Mobile World on Kogan has no direct phone support which is also advertised as part of their extended care plan.

They claim the phone has no fault but when I told them they are free to send it back but if it delivers a fault I'll go straight to Fair Trade they insisted I contact the manufacturer, their responsibility, and request a refund. They insisted on it so I doubt they're confident there is no fault.

Not only is that the retailers responsibility but keep in mind they have my phone. It's in their possession.

Not to mention if their responses to my emails and messages is anything to go by clearly attention to detail is lacking.

I sent them a PDF of Motorola's response and, until I once again had to encourage them to actually read my emails, they had not read it.

Now they're saying Motorola, who asked for me to send in the phone, won't let them send in the phone and they can either return it to me or I can get a "partial refund" with no amount specified. I have reminded them again I said they could send it back but if the fault returned I would take a third video and go straight to Fair Trade.

It's been weeks of dealing with them and I've opened a case with fair trade after realizing how big a waste of time trying to talk to them is.

They're now suggesting every single time the boot loop issue occurs, keep in mind it occurred a dozen or so times over a period of several days and it was factory reset in the middle of that, I should factory reset my phone. They think completely resetting my phone multiple times is a viable solution instead of just giving me a refund.

After I made them aware it's not practical to factory reset my phone every several hours they replied back starting "but we would like to mention that restoring the phone by connecting it to a computer is a slightly different process that might resolve the issue." because going to my PC, running software, every several hours and resetting it would be more practical?

You can guess how helpful the rest of that email was. Now despite the fact I've told them via email I won't be making any calls with them, and I won't waste my time further with mediation on here, they still won't bother paying a decent amount of attention.

Thankfully I had an extremely early morning because they messaged me at 1AM.

don't use these guys. I ordered a product, didn't hear from them for two weeks regarding a delivery date. I then chased my order up, and they advised that it was out of stock. Unless I had chased up my order, I don't think I would have ever heard from them again. First time I used them, and the last.

Very poor. I ordered a iphone via amazon realised it was cheaper than local retailers.
When I asked for a price match they refused. I could not get a full refund as I had open the box but not used the phone. Buyer beware, use local retailers for better customer service

Useless Seller, Brought item paid for it they shipped it out, then claimed an error reversed the shipping spent 7 days trying to get a refund to just go around in circles with absolutely terrible people 10/10 would NEVER BUY FROM AGAIN AVOID AT ALL COSTS

I wouldn't recommend buying from Mobileciti. I had a JBL speaker fail after 1 year and 1 month and they refused to follow Australian Consumer Law and replace or refund it.

I have purchased dreame L20 from here
Had a issue but Jay handled it well.
Easy to talk to him and tried hard to sort it out