Men's Luxury Outlet Reviews 657

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were let down by their experience overall, frequently reporting unexpected charges and issues with subscriptions. Many customers reported being enrolled in a "VIP program" and incurring recurring monthly fees that provided no value. People also experienced problems with their orders, including not receiving items or getting products that were of low quality and different from what was advertised. However, some people mentioned that the product itself was good and the price of the shoe was reasonable, despite concerns regarding the VIP program.

What people talk about most

Payment

Reviewers express significant dissatisfaction with payment practices, frequently reporting unauthorized... See more

Product

Users describe negative interactions with product, with many reporting issues such as not receiving shoes... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, frequently reporting unauthorized monthly... See more

Price

Clients share negative opinions on price, primarily due to unexpected and recurring charges. Many reviewers... See more

Order

Customers had negative experiences with order, with many reporting that they never received their ordered... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely horrible experience. You will be surreptitiously enrolled in their quote VIP program, which is basically an excuse for them to charge your $50 a month. Unbeknownst to you. These people rip... See more

Rated 1 out of 5 stars

If I could give them negative stars I would this company is a complete scam! You are not just buying a pair of crappy drop ship shoe that doesn’t even have a logo on it, you will also be charged for s... See more

Rated 1 out of 5 stars

I received no order information, no shipping information. They also tried to slip in a monthly reoccurring charge of 59.95, for what exactly? This is my 2nd and last order from this bunch. If you o... See more

Rated 1 out of 5 stars

Simply a SCAM COMPANY. Low quality product, I wore them three times before the corded lace eyelets fell apart. Then, like many others here, they slipped in a $59.95 MONTHLY membership for the privileg... See more


Company details

  1. Outlet Store

Written by the company

High-end items at affordable prices.


Contact info

1.2

Bad

TrustScore 1 out of 5

657 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would. Like so many others, I ordered as a gift in December 2022. It's now May and I still haven't received my order. I've emailed several times and get the same response 'they are with our overseas shipper' and 'we're experiencing delays'. Fraudulent company and crappy shoes.

9 May 2023
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company. Do not fall for it. Got a subscription to get free stuff (worthless) and they reserve the right to cancel your subscription whenever they please, in which they do not reply to you. Haven’t got my shoes for two months and counting. Don’t be foolish and waste money too.

7 May 2023
Unprompted review
Rated 1 out of 5 stars

MLO authoring the good reviews?

So it appears MLO continues to author good reviews so their rating doesn’t totally tank to 1*. I challenge anyone saying they received shoes and other positive reviews to post pictures of their shoes on their feet with a current newspaper proving the date. This is a total scam.

1 May 2023
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company. Ordered shoes on April 23rd and still have not received a shipping confirmation, when contacted to refund and cancel my order, I get zero response. Only out there to rip people off. DO NOT BUY.

23 April 2023
Unprompted review
Rated 1 out of 5 stars

Please be warned they charge you when…

Please be warned they charge you when you place the order and never ship the product. Still waiting for Dec 2022 order and they will not refund the money even though you stand no chance to get it

15 December 2022
Unprompted review
Rated 1 out of 5 stars

Poor Experience with MLO

Order two pairs of shoes, and never received them.
Checked tracking after 3 months and Status stated Expired. Sent several emails including at least 2 requesting for my money. The correspondence lead me to seek alternative solution and a feeling of being unheard and dissatisfied. Purchased shoes in December before American holidays.. Til this day, have yet to receive a follow up.

23 March 2023
Rated 1 out of 5 stars

Never received half of my…

Never received half of my order….ordered in December!!! My order was guaranteed to come by Christmas 12-2022 and now it’s late 4-2023 and nothing. Multiple emails and they won’t give a refund…. Trying to go through my credit card company now for a refund. Terrible customer service, terrible business practices. The shoes we did get and a solid OK. Stylish but somewhat cheap looking, women’s sizing is off and material for soles is too thin…. My son stepped on a hard wooden branch and he got poked by a stick through his shoe…. So I would say ordering from mlo has been a waste of my time and money.

1 December 2022
Unprompted review
Rated 1 out of 5 stars

Fake Brand Drop Shipping AliExpress Shoes

This is a fake brand that drop ships the same poorly made shoes that are sold on AliExpress. Go see for yourself on AliExpress. You can buy the exact same shoes for only $12 on Aliexpress. It’s absurd and a con. I was able to return the shoes, but there was no formal return process. They just said return the shoes at my expense and to give them the tracking number. They didn’t give a return authorization number. Fortunately they did process my refund but I’ve read other reviews from others saying they never did receive the shoes or a refund. They’re trying to pose as fancy shoe startup and are succeeding at scamming lots of people with their “high quality” shoes. The label on my pair was also ripped and their excuse was that they are handmade so there will be imperfections and that the customer should accept this fact. What a joke.

22 April 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love these shoes

Absolutely love these shoes! One of the most comfortable things I have stepped foot in, as my heels feel like their teeth skiing on foam clouds. They do run a bit small however, so size up by half. The style is unique as well, perfect for a night out.

20 April 2023
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam! I ordered a pair of shoes Nov 26, 2022 and it is now April and I haven’t received them. I have reached out multiple times and they said they cannot issue me a refund because my shoes have already shipped, and that they are “checking with their team” to see where the package is. When it is confirmed lost, then they can send me a new pair and then I can return them for a refund. It’s been over 4 months and they’re still not confirmed lost! They have now stopped responding to my emails. I will be filing with the better business bureau and I would be interested in joining a class action lawsuit. They are a SCAM!!!!

26 November 2022
Unprompted review
Rated 1 out of 5 stars

Dont buy from this company Fake 5 stars

Dont buy from this company. All their 5 star reviews are bots, notice how every 5 star reviews last name is a letter and period (ex: Stephen B.) Instead of every other bad review being the full name. Just a CAUTION to everyone.

1 April 2023
Unprompted review

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