Minifigs.me Reviews 5,057

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and unique design of the custom minifigures, highlighting them as perfect, personalized gifts. Many appreciate the care taken in product presentation and the wide range of customization options available, making the ordering process enjoyable and straightforward. Reviewers consistently report prompt delivery, with orders arriving on time and in excellent condition, often exceeding expectations. However, some customers experienced issues with missing or broken pieces upon arrival, and a few noted that the paint on their minifigures peeled off quickly. There were also occasional complaints about long shipping times, especially for international orders, and some found the display frames to be too shallow for certain minifigure configurations.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, unique designs, and customization... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the amazing and fast delivery times,... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made, unique, and detailed... See more

Order

Users describe positive interactions with order, highlighting smooth experiences from ordering to delivery,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

I had a really excellent experience ordering from Minifigs.me. The website was very easy to use, the checkout process was smooth, and the order confirmation was clear and professional. I really apprec... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Material

I didn’t expect the spotify background to be so weak, it felt like I was gonna rip it. When I went to place the minifigs in the frame, the attachment in the frame broke off, and I had to glue it back together as if I didn’t spend $30 so I wouldn’t have to do anything.

9 February 2026
Unprompted review
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Reply from Minifigs.me

Hi,

I am sorry you had some issues.

We use 230gsm high quality card for the print inside the frame. This allows the code to be scanned by your phone still.

As for the issue with the frame that should not have happened. Please email office@minifigs.me and we can issue you with a partial refund for that.

Rated 5 out of 5 stars

My honest review

I love how fast it was shipped and the quality of the Lego figures that I couldn't really find anywhere else. The price was very reasonable as well. If you really wanted an area for improvement I would say that I would've liked it the faces were printed a bit more like actual Lego figure faces but I still love them and I truly appreciate the work you guys are doing. Keep it up. I will surely be a long and loyal customer :)

13 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 stars! Also thank you for the feedback, we will keep this in mind for future deisgns :)

Rated 5 out of 5 stars

The mini figures came exactly as I…

The mini figures came exactly as I ordered them. The only problem I had was that my hair color was not an option on the website for my mini figure. Other than that, it was very easy and they are good quality.

10 February 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the 5 stars! I am sorry we didnt have the hair colour. Its something we are working on!

Rated 5 out of 5 stars

Unexpectedly delightful

Minifigures arrived today - very speedy as I only ordered 5 days ago - although do order take into account advised lead times. My order included customised pieces which they promptly got in touch with me about to slightly edit due to accidental copyright infringement! The figures arrived today and they are awesome! The packaging was unexpected (I won’t spoil it) and I’m very much so looking forwarded to gifting them! Good website - even to navigate on a phone - to create a figure, excellent customer service and communication and very efficient management of the order.

6 March 2026
Unprompted review
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Reply from Minifigs.me

Amazing! Thank you so much for the lovely review! We work hard on our customer service so its great to see that your order arrived quicker than expected!

Rated 4 out of 5 stars

missing bricks

I ordered a Queen set We will rock you. Unfortunately, the drum kit was not complete or at least it was not clear how to build it so it looks like in the picture. But I helped myself with some bricks from other Lego sets, so in the end I am satisfied. (None of the special, custom made bricks were missing and that is important)

2 February 2026
Unprompted review
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Reply from Minifigs.me

Hi Martina,

I am so sorry some pieces might have been missing!! If you can send us an email over to contact@minifigs.me with a picture of the parts you have recieved we can see and sort any missing ones out for you.

Thanks for the 4 stars though!

Rated 5 out of 5 stars

Quality product

Quality product. My only possible gripe, (and limiting factor on future orders) is the price.

1 December 2025
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Reply from Minifigs.me

Thanks for the 5stars! We do try to keep prices down as best we can, everything we sell is custom printed and hand built by our small team.

Rated 5 out of 5 stars

Anniversary

I orderd for my anniversary and it was good qaulity! Thank you so much

1 January 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the review!!

Rated 5 out of 5 stars

Amazing experience

Not only did the process from placing order to delivery take little time, the staff was very transparent and interactive during the entire process. I received the order very quickly and the quality was amazing.

3 March 2026
Unprompted review
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Reply from Minifigs.me

Amazing! Thank you Michael for the 5 stars!

Rated 5 out of 5 stars

Awesome!

Great quality products and seems like the business is ran by lovely people. I love ordering from minifigs.me

3 March 2026
Unprompted review
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Reply from Minifigs.me

Aw thank you Lucas, thats a lovely review!

Rated 5 out of 5 stars

Great fig

Great fig. Person loved the gift.

6 February 2026
Unprompted review
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Reply from Minifigs.me

I'm glad the gift was a hit, thanks for the 5 stars!

Rated 5 out of 5 stars

Great service

Great service, we absolutely enjoyed the product.

14 February 2026
Unprompted review
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Reply from Minifigs.me

Brilliant thats great to hear!

Rated 5 out of 5 stars

Brilliant as always!

Brilliant! Always assured of quality items, friendly and helpful customer service and speedy delivery. Once again a big thank you xx

2 March 2026
Unprompted review
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Reply from Minifigs.me

Thank you Tracy for the 5 star review!

Rated 4 out of 5 stars

everything did arrive well but the glue

everything did arrive well with all pieces. Although the glue for the frame base piece did not hold. Fortunately I had some gorilla glue to piece some of it back. Otherwise my partner loved it and didn’t even notice.

1 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi,

I am sorry about that! You shouldn't have to glue anything yourself! Please email contact@minifigs.me and we will arrange a partial refund for you.

Rated 1 out of 5 stars

i never got my order it keeps getting…

i never got my order it keeps getting delayed

1 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi Layla,

I can see you emailed us over the weekend about this. We have checked the tracking and it looks like your order is on its way back to us. We aren't certain why yet but as soon as it arrives back here in the workshop we can arrange a resending of your order for you. I am sorry you felt like you had to leave a 1 star review about this, but unfortunatley shipping in this situation is out of our control.

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