Minifigs.meReviews 

5,063
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 639 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the unique and well-made custom minifigures and items. Many reviewers appreciate the wide selection and customization options available, making it easy to create personalized gifts. The delivery service is frequently commended for its speed and efficiency, with orders often arriving promptly and in excellent condition. However, some customers experienced issues with missing pieces or damaged packaging upon arrival, which was disappointing especially when items were intended as gifts. A few other people also felt that the paint on some minifigures peeled off quickly, and some frames were too shallow to hold figures with accessories. Additionally, some reviewers noted that certain items, like the Christmas bauble, were difficult to assemble, and a few had long delivery times, particularly for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that custom minifigures look... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and smooth... See more

Quality

Customers are highly satisfied with the quality of products, often describing them as excellent, well-made,... See more

Order

Consumers generally report positive experiences with their orders, often highlighting smooth processes from... See more

Service

People report positive experiences with service, consistently praising the team for their great service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Wonderful company, have ordered from them several times and have always been pleased with the results. A tiny part was missing in my most recent order and they were quick to rectify the issue. Profess... See more

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,063)

621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

everything did arrive well but the glue

everything did arrive well with all pieces. Although the glue for the frame base piece did not hold. Fortunately I had some gorilla glue to piece some of it back. Otherwise my partner loved it and didn’t even notice.

1 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi,

I am sorry about that! You shouldn't have to glue anything yourself! Please email contact@minifigs.me and we will arrange a partial refund for you.

Rated 1 out of 5 stars

i never got my order it keeps getting…

i never got my order it keeps getting delayed

1 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi Layla,

I can see you emailed us over the weekend about this. We have checked the tracking and it looks like your order is on its way back to us. We aren't certain why yet but as soon as it arrives back here in the workshop we can arrange a resending of your order for you. I am sorry you felt like you had to leave a 1 star review about this, but unfortunatley shipping in this situation is out of our control.

Rated 5 out of 5 stars

AMAZING

AMAZING, great lego figures with only a few problems such as few Canada and Lord Of the Rings and Harry Potter lego figures as well as no Tom Edison figure or Stranger Things Argyle figure but otherwise totally tubular!

11 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thanks!

Rated 5 out of 5 stars

Using the Doodle Option

Minifigs.me is a great company to deal with. I saw the option of buying a personalised "I heart [name]" minifig on another site, but have been so pleased with the service from Minifigs, I looked on their site to see if they did the same. They didn't, they did better! I used the Doodle Option to design my own Minifig. Without context, I asked my partner to write "I heart Sarah" on paper, and I did the same for him. I scanned the image onto the "T-Shirt" part of the minifig doodle template and boom!!!!! We have His and Hers Lego Figures, ready for the frame for Valentine's. He thought they were brilliant and I love them.

13 January 2026
Unprompted review
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Reply from Minifigs.me

Thats such a great idea! Thank you for sharing that with us and for the 5 stars!

Rated 5 out of 5 stars

Minifigs helped with order issue

My order got delayed and had no update for about 3 weeks and Minifigs helped me resolve it and resent me my order. They made it safely to me the second time around :)

10 February 2026
Unprompted review
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Reply from Minifigs.me

I'm glad our team helped sort out the missing parcel :)

Rated 5 out of 5 stars

Unique gift with an amazing customer service

The minifigs look amazing and works perfectly as a unique personalised gift. I got delivery to India in just 5 days and their customer service was great. I was having some issues with the shipping but as soon as I contacted them they proactively solved all my issues with a very fast TAT (thanks Melanie). Highly recommend

13 January 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you for the 5 star review!!! I'll pass that onto Melanie :)

Rated 5 out of 5 stars

The company is doing well on how they…

The company is doing well on how they handle printing the custom image onto the mini figure torso piece. It’s a great company that can make fantasy become reality. I am looking forward to buying more very soon for my birthday.

23 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you so much for the lovely review Eric. It means a lot :)

Rated 5 out of 5 stars

small mistake fixed without problems

A small mistake in the delivery was replaced immediately with a new figure, so perfect customer care without complications!

9 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you Peter for the 5 stars and good review!

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