Minifigs.me Reviews 5,057

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and unique design of the custom minifigures, highlighting them as perfect, personalized gifts. Many appreciate the care taken in product presentation and the wide range of customization options available, making the ordering process enjoyable and straightforward. Reviewers consistently report prompt delivery, with orders arriving on time and in excellent condition, often exceeding expectations. However, some customers experienced issues with missing or broken pieces upon arrival, and a few noted that the paint on their minifigures peeled off quickly. There were also occasional complaints about long shipping times, especially for international orders, and some found the display frames to be too shallow for certain minifigure configurations.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, unique designs, and customization... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the amazing and fast delivery times,... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made, unique, and detailed... See more

Order

Users describe positive interactions with order, highlighting smooth experiences from ordering to delivery,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

I had a really excellent experience ordering from Minifigs.me. The website was very easy to use, the checkout process was smooth, and the order confirmation was clear and professional. I really apprec... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Custom Minifigs - Excellent!

Swift delivery, products arrived in perfect condition. Extremely high quality prints, made with a commitment to detail and passion for the product!

10 February 2026
Unprompted review
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Reply from Minifigs.me

Thats lovely thank you very much!!

Rated 5 out of 5 stars

The minifigures were so cute!

The minifigures were so cute but just to be aware that they come glued together so you can’t swap the torso/legs/head with other pieces. Apart from that, bought 3 different orders with the company and had a great experience with the company each time. Delivery was quick and very happy with the product!

23 March 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the 5 Stars! We only glue the figures together if a keychain has been ordered so that they don't come apart when in use :)

Rated 5 out of 5 stars

The shipping from Europe to Canada was…

The shipping from Europe to Canada was a bit long, but still arrived ahead of schedule. Everything showed up exactly as I had ordered and my gf loved it. No complaints

14 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you James for your review! We do try our best to get shipping as quick as possible for our customers :)

Rated 5 out of 5 stars

Exceptional customer service

Designed a mini figure for a birthday present, unfortunately a delayed and then lost parcel with first courier . A replacement for my order was quickly arranged with express delivery with a different courier meant I got the mini guy really quickly.

13 February 2026
Unprompted review
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Reply from Minifigs.me

I am sorry the first item was lost in the post but I am happy that we were able to sort a replacement out for you!

Rated 2 out of 5 stars

Shipping issues and preachy material

Package originally couldn't be delivered due to limitations in the checkout's address lookup (can't manually type in apartment number). I had to reach out because the company didn't even tell me that happened, I only found out it was returned to sender via the tracking info. Then when it finally arrived, it came with preachy Jesus crap. Minifigs are pretty alright but this was an wild experience overall and I won't buy from them again.

15 January 2026
Unprompted review
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Reply from Minifigs.me

Hi,

I am not sure why it would have allowed you to purchase without entering those details. Are you able to email office@minifigs.me and we can look into that so it doesn't happen for future customers.

I am not sure what you mean about the 'preachy' stuff. We don't send anything with the order other than a flyer that explains how best to look after the figures. If something was placed in there that shouldn't be please let me know.

Thanks

Rated 2 out of 5 stars

The figures are ok

The figures are ok, but the shipping is extremely long and unfortunately made me miss an anniversary date and giving the gift to my S.O. even with purchasing well in advance

27 February 2026
Unprompted review
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Reply from Minifigs.me

Hi, I am sorry you had some issues with delivery. We do try our best to get everything sent out as quickly as possible but sometimes the postal systems hold stuff up and we don't have any control over that I am afriad. Please send an email to office@minifigs.me and we can see why your order took so long to be delivered.

Rated 5 out of 5 stars

My boyfriend was very happy abt the…

My boyfriend was very happy abt the gift, I first heard about you on TikTok and I find your work amazing!! Also, when I was having a question abt something, I could easily contact you via email and got a very friendly reply!!

1 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 stars! I am glad our team could help :)

Rated 5 out of 5 stars

Very easy to make

Very easy to make, many options and very fast delivery

1 February 2026
Unprompted review
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Reply from Minifigs.me

Amazing thank you for the 5 stars!

Rated 5 out of 5 stars

Brilliant product

Brilliant product! The figures were exactly how I imagined, & how I ordered. I’ll be buying more soon!!

8 January 2026
Unprompted review
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Reply from Minifigs.me

Thanks Rachael! We look forward to your next order :)

Rated 5 out of 5 stars

Very cool figures

Very cool figures. Shipping time wasn’t too bad, considering it was international.

13 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for your review! I am glad they arrived quickly!

Rated 5 out of 5 stars

Great service

Great service, top quality!
Best choice for your own diorama creation.

1 February 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the 5 stars Frank!

Rated 5 out of 5 stars

Xmas present of a marcelo bielsa fig

Xmas present of a marcelo bielsa fig, which arrived on time and looked as described.
Has pride of place in the man shed. Please create more Leeds United stars.

1 December 2025
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Reply from Minifigs.me

Thanks for the 5 stars! I'll add these deisgns to our ideas board :)

Rated 5 out of 5 stars

Easy, great quality! Recommend 100%

Easy process to select your parts and in the end it looked exactly like me and my husband in our wedding clothes, it's the best gift ever! Quality!

I was hesitant at first as there are a lot of scams sites but minifigs is legit! Recommend 100%

15 March 2026
Unprompted review
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Reply from Minifigs.me

Amazing! Thank you for the 5 stars! I am glad that you put your trust in us and that we could deliver!

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