Minifigs.me Reviews 5,056

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and unique design of the custom minifigures, highlighting them as perfect, personalized gifts. Many appreciate the care taken in product presentation and the wide range of customization options available, making the ordering process enjoyable and straightforward. Reviewers consistently report prompt delivery, with orders arriving on time and in excellent condition, often exceeding expectations. However, some customers experienced issues with missing or broken pieces upon arrival, and a few noted that the paint on their minifigures peeled off quickly. There were also occasional complaints about long shipping times, especially for international orders, and some found the display frames to be too shallow for certain minifigure configurations.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, unique designs, and customization... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the amazing and fast delivery times,... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made, unique, and detailed... See more

Order

Users describe positive interactions with order, highlighting smooth experiences from ordering to delivery,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

I had a really excellent experience ordering from Minifigs.me. The website was very easy to use, the checkout process was smooth, and the order confirmation was clear and professional. I really apprec... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

ALMOST perfect

Excellent packaging and a nice variety of pieces. At another store I’d physically made my girlfriend a figure and wasn’t satisfied with my options for my own, and minifigs.me let me have much more fun with it since it’s online and not as restricted as the official LEGO one. The ONLY THING I’d ask for is some custom faces!! I wanted a specific custom one they already had but it was male instead of female and I ended up drawing eyelashes on to try and improve it. Overall would be a 5/5 but I think there’s a lot of potential with that part and I know I would reorder a head piece if they could do that for me :)

11 April 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the lovely review, we are so pleased to hear that we could help you to make the perfect minifigure for your girlfriend. You may not have spotted it but we do actually offer custom heads! We have our "edit head" product, where you can request small design edits to our existing heads. We also offer bespoke heads where our design team will create a brand new head design from scratch based on your reference images / descriptions. Do get in touch with our team if you ever need help with a future order, we hope your girlfriend loves the figure :)

Rated 5 out of 5 stars

good

good, quick delivery

4 February 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the review!

Rated 5 out of 5 stars

I love the product

I love the product. They had a disclaimer of upto 5 weeks delivery and fortunately it came at the end of it despite the regional turmoil in middle east. Will definitely buy again and will recommend to friends.

30 March 2026
Unprompted review
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Reply from Minifigs.me

We are so glad it arrived safely! Thanks for the review :)

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, especially coming from UK. Unique figures you can't find anywhere else.

18 February 2026
Unprompted review
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Reply from Minifigs.me

Great to hear, thanks for leaving a review :)

Rated 1 out of 5 stars

Hello, help needed

Hello, The order didn’t come to the given address, i still don’t have the order with me. Please help me, it’s already been two months.

2 April 2026
Unprompted review
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Reply from Minifigs.me

Hello, we are sorry to hear that your order did not arrive. It seems that this got marked for return as you were not home when they tried to deliver this. Please get in touch with our team at contact@minifigs.me so we can help. Thank you.

Rated 5 out of 5 stars

Unique and great products

Unique and great products. All of my orders have been shipped in a timely manner. A very good store to do business with.

2 January 2026
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Reply from Minifigs.me

We are so grateful for the kind review, thank you :)

Rated 2 out of 5 stars

Figures arm Fell of

ordered some figures which are already quite expensive for the price. After some time (I’m not even sure how long), one of the LEGO figure’s arms fell off.

This is very disappointing, especially since a single figure costs around 20–30 euros.

1 April 2026
Unprompted review
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Reply from Minifigs.me

We are sorry to hear that the arm fell off your figure! Lego minifigure arms are made to be detachable, however they do require some force to be removed. Please email us at contact@minifigs.me so that our team can look into this for you. Thank you.

Rated 5 out of 5 stars

Good customer service !!

I had a delivery problem and the customer service was great :)

5 March 2026
Unprompted review
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Reply from Minifigs.me

We are so happy we could help, thank you for the review :)

Rated 5 out of 5 stars

Very nice experience and friendly support

I made a mistake customizing one of the tops because of a copyright problem and the support was very friendly and changed the shirt immediately. They refund worked perfectly and the shipping was fast.

14 February 2026
Unprompted review
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Reply from Minifigs.me

We are so glad to hear we could help you find a suitable alternative, thanks for the review :)

Rated 5 out of 5 stars

Great shop

Very nicely done figures. High quality, fast and safe shipping and very kind customer service. Could not be more happy and I will buy again. :)

26 February 2026
Unprompted review
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Reply from Minifigs.me

We are so glad to hear that you are happy with the service and your minifigures, we hope you will order again soon, thank you :)

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Product as expected. All good!

29 March 2026
Unprompted review
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Reply from Minifigs.me

Pleased to hear it, thank you!

Rated 5 out of 5 stars

Family tree

.asking ourselves a wonderful family tree with minifigs!

29 March 2026
Unprompted review
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Reply from Minifigs.me

We are so glad you found what you were looking for, thank you :)

Rated 5 out of 5 stars

Smooth Delivery

The experience was great. The delivery was smooth and I was satisfied with my order.

24 February 2026
Unprompted review
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Reply from Minifigs.me

Brilliant thank you so much for your 5 stars!

Rated 5 out of 5 stars

could not recommend minifigs enough

minifigs customer service was amazing with resolving the issue i initially had with my order.

originally, when i placed my order, i chose it to be delivered with yodel. i had to contact yodel numerous times in order to attempt to receive any form of update about my parcel (as they had randomly marked it as delivered) to which they did not know at all where it was and believed it had been lost. this took multiple weeks of back and forth with them to resolve nothing.
however, i contacted the company minifigs directly in desperation to see if anything could be done. not did they only immediately get back to me, but they also sent out a parcel (free of charge) with next day delivery in order to replace the one id lost to allow it to come in time for the special occasion that it had been bought for.

i cannot thank them as a company enough. i really do recommend them for any personalised special occasion gifts.

14 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for your lovely review! Its great to hear that our team sorted everything out and it arrived in time for the special occasion!!

Rated 4 out of 5 stars

the figures are really cute and exactyl…

the figures are really cute and exactyl how i created them, the only thing id critize is that it is kinda expensive.

3 March 2026
Unprompted review
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Reply from Minifigs.me

I'm glad you were happy with your order! We do our best to keep the prices down but we are printing on genuine LEGO pieces.

Rated 5 out of 5 stars

Custom Minifigs - Excellent!

Swift delivery, products arrived in perfect condition. Extremely high quality prints, made with a commitment to detail and passion for the product!

10 February 2026
Unprompted review
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Reply from Minifigs.me

Thats lovely thank you very much!!

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