Minifigs.me Reviews 5,056

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and unique design of the custom minifigures, highlighting them as perfect, personalized gifts. Many appreciate the care taken in product presentation and the wide range of customization options available, making the ordering process enjoyable and straightforward. Reviewers consistently report prompt delivery, with orders arriving on time and in excellent condition, often exceeding expectations. However, some customers experienced issues with missing or broken pieces upon arrival, and a few noted that the paint on their minifigures peeled off quickly. There were also occasional complaints about long shipping times, especially for international orders, and some found the display frames to be too shallow for certain minifigure configurations.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, unique designs, and customization... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the amazing and fast delivery times,... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made, unique, and detailed... See more

Order

Users describe positive interactions with order, highlighting smooth experiences from ordering to delivery,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

I had a really excellent experience ordering from Minifigs.me. The website was very easy to use, the checkout process was smooth, and the order confirmation was clear and professional. I really apprec... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A present for my (older) son..

Loved this, as my son was a huge DR WHO.. (david tennant) fan when he was little.. as has some lego collections of places he's been or favourite characters.. so will love this..

7 June 2026
Unprompted review
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Reply from Minifigs.me

Hi Steve,

Thats such a great idea! Thanks for the 5 stars!

Rated 5 out of 5 stars

Best seller of custom Lego pieces!

Best seller of custom Lego pieces!! Especially the printed Minifigure heads, it came out exactly as designed. Definitely buying more.

Very professional, extremely easy to talk to and you can tell they have passion in their craft.

Cheers.

7 May 2026
Unprompted review
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Reply from Minifigs.me

Thanks Greg! That means a lot! I'll get it passed onto the design team!

Rated 3 out of 5 stars

Frame too narrow to hold mini figures

The frame fro the mini figures is too shallow for holding mini figures with items in their hands. If you select a dress bottoms for a figure, the character doesn't fit at all. We ended up taking the glass out in order to be able to fit them all in the frame. Also for the animals, they have to be put sideways to fit at all. I think that a better design would include a four knob deep base to allow for better arrangement. This would be particularly true with more than 3 mini figures.

1 June 2026
Unprompted review
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Reply from Minifigs.me

Hi David,

I am sorry you have had that issue! We have actually done a fix for that now and we would like to extend that to you. If you can email contact@minifigs.me and explain your situation we can send you out a fixed version for you to have glass in too.

I am sorry about that!

Rated 5 out of 5 stars

Best in the business

These absolute legends have recently become my go-to place for minifigs. I have to pay a bit extra for the overseas shipping but it is ABSOLUTELY WORTH IT!!

4 June 2026
Unprompted review
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Reply from Minifigs.me

Thanks Jack, Its much appriciated! We do offer free shipping over a certain amount ;)

Rated 5 out of 5 stars

Standing up to do the right thing at…

Standing up to do the right thing at your own expense? Why can't more companies be like this? You are the exception.

4 June 2026
Unprompted review
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Reply from Minifigs.me

Thanks so much for the 5 stars. We have been blown away by the community's support, and it honestly means a lot to us.

Rated 1 out of 5 stars

Horrible company stealing a 200k Lego…

Horrible company stealing a 200k Lego set and later send Police on the people they stole the 200K worth of property...

This company should a bankrupt... Looking forward to see this happening as the internet is seeing what you have done...
Check Youtuber: Reckless Ben & The Civil Rights Lawyer

4 June 2026
Unprompted review
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Reply from Minifigs.me

Hi, I hope you are well

I am assuming this review is meant for BAM. We are a small UK based custom LEGO company. we are entirely online and don't have any physical stores. We don't buy from resellers.

Our website is here -https://minifigs.me/

Thanks
Joe

Rated 5 out of 5 stars

Awesome company that understands joy

Awesome company that understands joy.

When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world.

I can't wait to purchase the official Reckless Ben minifig!

Edit to add: I ordered a custom lego to look like Ben. Y'all might want to actually put up the figure for sale premade on your site...

3 June 2026
Unprompted review
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Reply from Minifigs.me

Thanks so much for the 5 stars. We have been blown away by the community's support, and it honestly means a lot to us.

Rated 5 out of 5 stars

We found exactly what we were looking…

We found exactly what we were looking for, things we couldn't find anywhere else (or at least not at a decent price). These were to make wedding favours for our guests!

2 June 2026
Unprompted review
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Reply from Minifigs.me

Amazing thank you so much for the 5 stars!

Rated 1 out of 5 stars

Will call the cops on you in utah

16 May 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi, I hope you are well

I am assuming this review is meant for BAM. We are a small UK based custom LEGO company. we are entirely online and don't have any physical stores. We don't buy from resellers.

Our website is here -https://minifigs.me/

Thanks
Joe

Rated 1 out of 5 stars

Horrible corrupted company

Horrible corrupted company. Do not support people who steal 200k lego sets from elders and use corruption to get people arrested for nothing. Disgusting.

1 June 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi, I hope you are well

I am assuming this review is meant for BAM. We are a small UK based custom LEGO company. we are entirely online and don't have any physical stores. We don't buy from resellers.

Our website is here -https://minifigs.me/

Thanks
Joe

Rated 1 out of 5 stars

They like to steal from old people

13 November 2025
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi, I hope you are well

I am assuming this review is meant for BAM. We are a small UK based custom LEGO company. we are entirely online and don't have any physical stores. We don't buy from resellers.

Our website is here -https://minifigs.me/

Thanks
Joe

Rated 5 out of 5 stars

Great products & customer service

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service team explaining the problem, they replied super quickly and shipped a replacement to us which arrived in time for the birthday. I’ve ordered from them 3 or 4 times before and will do again. Definitely recommend.

20 April 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the lovely review Caroline! :)

Rated 1 out of 5 stars

when i ordered my package it dod come…

when i ordered my package it did come very late and when it did arrive at my home, the order wasn't fully i had some pieces that did not arrive and some were broken

20 May 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi Michela,

I am sorry you felt like you had to leave a 1 star review. You emailed us about your order on 12th May and we replied the next day.

It looks like your order was returned to us and we have reshipped it for you.

I am also sorry that its arrived damaged. If you would have emailed us when your order arrived we would have either resent these items out or refunded them for you. That way you wouldn't have needed to leave a 1 star review.

Please email contact@minifigs.me and we will get your issue resolved for you.

Thanks
Joe

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