Minifigs.me Reviews 5,030

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are just as described and arrive in excellent condition, often exceeding expectations with their detailed design and customization options. Many appreciate the fast and efficient delivery service, with orders arriving promptly and well-packaged, making them perfect for gifts. The company's service is frequently highlighted for its professionalism and helpfulness, with staff going above and beyond to ensure customer satisfaction, even correcting mistakes immediately or assisting with custom requests. However, some customers experienced issues with delivery, including delayed or missing orders, and in a few instances, items arrived with pieces missing or damaged. A small number of reviewers also noted problems with product durability, such as paint peeling or parts falling off, and some found certain product designs, like display frames, to be impractical for their intended use.

What people talk about most

Product

People report positive experiences with product, praising the amazing quality, variety, and customization... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and smooth delivery, often... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent quality of products,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and stating they would order... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied

Rated 5 out of 5 stars

Items where just as described and came in excellent condition. I just wish they made more celebrity minifigures like Britney Spears or Katy Perry:( Overall, very happy with my purchase and will b... See more

Company replied

Rated 5 out of 5 stars

Awesome company that understands joy. When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world. I can't wait to purchase t... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Standing up to do the right thing at…

Standing up to do the right thing at your own expense? Why can't more companies be like this? You are the exception.

4 June 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thanks so much for the 5 stars. We have been blown away by the community's support, and it honestly means a lot to us.

Rated 1 out of 5 stars

Horrible company stealing a 200k Lego…

Horrible company stealing a 200k Lego set and later send Police on the people they stole the 200K worth of property...

This company should a bankrupt... Looking forward to see this happening as the internet is seeing what you have done...
Check Youtuber: Reckless Ben & The Civil Rights Lawyer

4 June 2026
Unprompted review
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Reply from Minifigs.me

Hi, I hope you are well

I am assuming this review is meant for BAM. We are a small UK based custom LEGO company. we are entirely online and don't have any physical stores. We don't buy from resellers.

Our website is here -https://minifigs.me/

Thanks
Joe

Rated 5 out of 5 stars

Awesome company that understands joy

Awesome company that understands joy.

When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world.

I can't wait to purchase the official Reckless Ben minifig!

Edit to add: I ordered a custom lego to look like Ben. Y'all might want to actually put up the figure for sale premade on your site...

3 June 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thanks so much for the 5 stars. We have been blown away by the community's support, and it honestly means a lot to us.

Rated 5 out of 5 stars

We found exactly what we were looking…

We found exactly what we were looking for, things we couldn't find anywhere else (or at least not at a decent price). These were to make wedding favours for our guests!

2 June 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Amazing thank you so much for the 5 stars!

Rated 1 out of 5 stars

Will call the cops on you in utah

16 May 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi, I hope you are well

I am assuming this review is meant for BAM. We are a small UK based custom LEGO company. we are entirely online and don't have any physical stores. We don't buy from resellers.

Our website is here -https://minifigs.me/

Thanks
Joe

Rated 1 out of 5 stars

Horrible corrupted company

Horrible corrupted company. Do not support people who steal 200k lego sets from elders and use corruption to get people arrested for nothing. Disgusting.

1 June 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi, I hope you are well

I am assuming this review is meant for BAM. We are a small UK based custom LEGO company. we are entirely online and don't have any physical stores. We don't buy from resellers.

Our website is here -https://minifigs.me/

Thanks
Joe

Rated 1 out of 5 stars

They like to steal from old people

13 November 2025
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi, I hope you are well

I am assuming this review is meant for BAM. We are a small UK based custom LEGO company. we are entirely online and don't have any physical stores. We don't buy from resellers.

Our website is here -https://minifigs.me/

Thanks
Joe

Rated 5 out of 5 stars

Great products & customer service

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service team explaining the problem, they replied super quickly and shipped a replacement to us which arrived in time for the birthday. I’ve ordered from them 3 or 4 times before and will do again. Definitely recommend.

20 April 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the lovely review Caroline! :)

Rated 1 out of 5 stars

when i ordered my package it dod come…

when i ordered my package it did come very late and when it did arrive at my home, the order wasn't fully i had some pieces that did not arrive and some were broken

20 May 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi Michela,

I am sorry you felt like you had to leave a 1 star review. You emailed us about your order on 12th May and we replied the next day.

It looks like your order was returned to us and we have reshipped it for you.

I am also sorry that its arrived damaged. If you would have emailed us when your order arrived we would have either resent these items out or refunded them for you. That way you wouldn't have needed to leave a 1 star review.

Please email contact@minifigs.me and we will get your issue resolved for you.

Thanks
Joe

Rated 5 out of 5 stars

Well done !!

Well packaged. Items just as promised and excellent quality

13 May 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thanks Lloyd, much appriciated!

Rated 5 out of 5 stars

The Graduation frame appeared to be…

The Graduation frame appeared to be just as I expected it when I ordered it online. It also came in on time and in safe packaging. My daughter was elated fo receive her gift.

21 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Brilliant I am glad it was a well recieved gift!

Rated 5 out of 5 stars

Reliable

All items ordered were received and true to what I saw advertised.

4 May 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you for the 5 stars!

Rated 5 out of 5 stars

Definitely Recommend

I’ve seen other customizable Lego mini-figure sites, but this one had a very nice range of colors, faces, clothes, and accessories. There were definitely more masculine faces over feminine faces, but I did still find some nice feminine faces.
Shipping was GREAT. I placed my order on a Tuesday, and I was in a bit of a rush, so I paid for expedited shipping, and I received my order in its entirety three days later (on a Friday). Worth the extra money IMO.
My order arrived exactly as I expected.
Tracking is also available, which is nice. Would use this site again.

22 May 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi Gracie, Thanks for leaving a lovely review! I'm sorry about the lack of feminine faces, we're always wanting new ideas so if you have any please drop us an email at office@minifigs.me

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