Minicabs.co.uk Reviews 

3,695
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting that professional drivers consistently arrive promptly, communicate well, and assist with luggage to ensure a thoroughly pleasant trip. Travelers also appreciate the highly competitive prices, clean vehicles, and the very straightforward booking options available both online and over the phone. However, some customers also noted occasional issues regarding punctuality and overall service consistency during particularly busy peak times. A few reviewers experienced delayed arrivals, unexpected last-minute vehicle changes, or missed pickups that created stressful situations when they urgently needed reliable transport.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting punctual drivers, fair rates, and... See more

Staff

Reviewers mention positive feedback about staff, noting that drivers and booking agents are consistently... See more

Booking process

Consumers find booking process to be a mixed experience, as many reviewers highlight that scheduling rides... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some consumers praised drivers for arriving... See more

Price

Reviewers highlight positive aspects of price, noting very competitive rates and finding the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a... See more

Company replied

Rated 5 out of 5 stars

I used this company’s services twice last week when going to a London airport & both times the service was exceptional! Both Uzman & Mohammed (one took us home from Stansted on Sun 19/10/2025 & the ot... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Minicabs, and I was thoroughly impressed with the service from start to finish. The driver arrived promptly at the pickup point, waiting patiently as instructed, and provi... See more

Company replied

Rated 5 out of 5 stars

Reliable, friendly service at great rates. We were kept informed by lovely staff of when our car was ready and waiting outside as well as text messages. Would absolutely use again and recommend.


Company details

  1. Taxi Service
  2. also in
  3. Courier and Delivery Service
  4. Mailing Service
  5. Minibus Taxi Service
  6. Transportation Service

Written by the company

At Minicabs we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users. Our success is down to a few things that we regard to be extremely important, with the first of these being the fact that we always strive to offer the best value for money to all our passengers. This doesn’t just mean that we make sure our fares are kept as low as possible, but it also means that we go above and beyond what is expected. Of course, like any good taxi company, we always provide clean cars and friendly drivers, but unlike others we add a personal touch minicabs such as carrying your bags for you, making sure your children get to school, and generally helping in any way we can. So, why not contact us today to find out how we can help you? You can call us on 0208 204 4444 or email us via bookings@minicabs.co.uk or alternatively you can use our app to book a minicab in seconds!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(3,695)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The trip to Legoland with the family…

The trip to Legoland with the family was excellent. Our driver Tuck was spot on, drove with caution and made the trip a relaxing experience. Definitely recommended

29 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your email. We are pleased you enjoyed our minicab service to Legoland. We are happy to know you had a relaxing expereince and we look forward to being of service again soon!

Rated 5 out of 5 stars

great service

great service, from their office but the driver LP19NUK MOHAMMED RAHIM was driving like pregrant woman plus didnt understand alot english , but the office was very good to me all the time and guiding me , the driver didnt understand meaning of a&e

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Simple online booking & 40% cheaper than a pre-booked uber

Simple online booking, Driver arrived before the target time (early), and friendly banter through the journey. And 40% cheaper than a pre-booked uber!

21 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service and we are glad you found our online booking easy and user-friendly. We look forward to being of service again soon!

Rated 5 out of 5 stars

I came across minicabs.co.uk on a google search

I came across minicabs.co.uk on a google search and I would definitely recommend this service the communication was great, they arrived when they said they were going too, they are very reasonably priced and I will be using this service again

9 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you enjoyed our minicab service and we are glad to know that you would recommend our service to others. We look forward to being of service again soon!

Rated 5 out of 5 stars

Fabulous price, customer service and efficient system

Booking was very easy as I phoned through and they sent me a secured link. Price was very competitive. Confirmation sent straight away to my email.Driver arrived promptly and was very courteous. The return was equally good. Highly recommend this firm as eliminated the stress of flying etc.

8 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you enjoyed our minicab service and we are glad you found our booking process to be smooth and easy. We are happy to know you would recommend our services and we look forward to being of service again soon!

Rated 5 out of 5 stars

Great experience

The driver contacted me via whats ap as soon as we landed. The pick up was seamless and stress free after a very long flight home.
The vehicle itself was very comfortable for all us

4 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our airport transfer service. We are glad to know you had a smooth journey with us, and we look forward to providing you with more comfortable trips in the future!

Rated 5 out of 5 stars

Always happy with the service

Always happy with the service. Would recommend.

4 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service and we are glad to know you would recommend our services to others. We look forward to being of service again soon!

Rated 4 out of 5 stars

Good clean cars

Good clean cars, helpful drivers, fair proces

1 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab services and we look forward to being of service again soon!

Rated 5 out of 5 stars

Great communication when I emailed to…

Great communication when I emailed to confirm my booking. Driver was early for our booking which was great and was friendly and got us to our destination safely and with plenty of time to spare. I'll definitley book again.

29 June 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service, and we are glad to know you had a good expereince throughout your journey. We look forward to being of service again soon!

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS. THEY DO NOT TURN UP AT RHEIR SCHEDULED TIME AND MADE US MISS OUR FLIGHT. DO NOT USE THEM. WHEN YOU WILL CALL THEM OUT OF DESPEARATION THEY WILL ASK YOU FOR HIGHER PRICES TO SEND THE CAR. THEY ARE A SCAM AND NEEDS TO BE REPORTED FOR DUBIOUS PRACTICES.

23 June 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Grazie per essere un cliente abituale. Siamo lieti che abbia avuto numerose esperienze positive con i nostri servizi di taxi privato e non vediamo l'ora di poterle offrire nuovamente i nostri servizi presto!

Thank you for being a regular customer. We are pleased you had numerous good experiences with our minicab services, and we look forward to providing you with our services again soon!

Rated 5 out of 5 stars

Great Service

Driver arrival 10 mins after booking "ASAP"
Clean car and friendly driver

16 June 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service and we look forward to being of service again soon!

Rated 5 out of 5 stars

Excellent service

I used Minicabs for a 5am drop to luton airport, picking up someone on the way. Then a return pick up at 2am. An absolute brilliant service, driver on time and polite. Helped with bags and I can’t fault them. I will definitely use again for all my taxi journeys.

14 June 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our airport transfer service. We are glad you had a very positive experience and we look forward to providing you with our services again soon!

Rated 1 out of 5 stars

Not a great experience today

Not a great experience today, even though I use this service very frequently.

The driver did not pick me up at the correct address and stopped along the motorway in what seemed to be an unsafe location. In addition, he appeared to be inattentive while driving, often failing to follow the road properly and occasionally swerving or zigzagging, which did not make me feel safe during the journey.
It's a shame, because I will continue to use this service, but I believe drivers should be more carefully supervised and assessed to ensure they are capable of driving safely.

12 June 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

We appreciate you being a regular customer, and we are very sorry you had this expereince this time round. If you could drop us an email to admin@minicabs.co.uk with your booking reference, we can investigate this and find out which driver you had so that we can rectify this for you. Providing our customers with the best service is our top priority, and we would love to fix this. Many thanks.

Rated 5 out of 5 stars

Driver came earlier than the pick up…

Driver came earlier than the pick up time and waited patiently! Kudos! I will always use minicabs for my pick and drop offs..Good job!

9 June 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service, and we look forward to being of service again soon!

Rated 5 out of 5 stars

Reliable and friendly

Reliable, friendly service at great rates. We were kept informed by lovely staff of when our car was ready and waiting outside as well as text messages. Would absolutely use again and recommend.

30 May 2026
Unprompted review
Rated 2 out of 5 stars

Not a great experience

The driver was uncommunicative to the point that we could not get off where we wanted. The minicab person in the WhatsApp conversation was rude.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Driver on his phone while driving

First of all I didn’t receive any tracking for this ride !
The driver was always on his phone while driving, wasn’t paying attention to the road and he was not keeping his lane and at some point HGV driver beeped him to make him aware.
Also he was continuously eating while driving and the smell was horrible. As we arrived at the destination he was expecting tips but however it was not the case.

10 May 2026
Unprompted review

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