MiniCabRide Reviews 3,532

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the professionalism and friendliness of the staff. Many appreciate the smooth booking process and the excellent communication received, including advance notifications about drivers and vehicles. Reviewers frequently mention that drivers arrive on time or even early, ensuring a stress-free journey, and that the pricing is considered fair and competitive. However, some customers also noted issues with punctuality, with drivers arriving late for scheduled pickups, causing stress and missed flights. There were also instances where customers received inaccurate information about driver whereabouts or experienced problems with car seat availability and safety, despite prior confirmation.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, punctuality, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting drivers as professional, friendly,... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers highlighting drivers arriving... See more

Booking process

Clients share positive opinions on the booking process, finding it easy and straightforward with no hidden... See more

Price

Customers consistently note positive experiences with price, often finding it very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more

Rated 5 out of 5 stars

Minicabride are an excellent taxi service. I have used them time and again for airport trips and i have always felt like giving a five star review for the driver and communication received. Always rel... See more

Rated 5 out of 5 stars

We were travelling to London and there was a Tube strike on so we decided to book a taxi, which we dont usually do. There was good communication with the company via email and text. The drivers arrive... See more

Company replied

Rated 5 out of 5 stars

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Sightseeing Tour Agency
  5. Tour Operator
  6. Transportation Service

Written by the company

MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication from the cab…

Great communication from the cab service. Very friendly and helpful drivers. Very reasonably priced too. Will definitely be using their services again soon.

23 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

GREAT AND REMARKABLE

it's great experience using their service , highly recommended with friendly service and honest driver, I was drop my watch at the car, I check to the CS about it and they said the driver already make report that he found the watch in front seat , So Thank you so much for Honest Driver , unfortunately I don't know his know
so HIGHLY RECOMMENDED and remarkable for their aervice

25 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Highly recommend

I cannot recommend this company enough. Prompt arrival, waiting for us. Very helpful. Very pleasant. Thanks so much 😊

13 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

The Company kept in touch with me often…

The Company kept in touch with me often before the scheduled pickup, and the driver was wonderful, providing great assistance. He took special care of my elderly aunt and ensured she was safely inside before departing.

4 January 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

MiniCabRide were very prompt with…

MiniCabRide were very prompt with responses, flexible and extremely accommodating. I’ll definitely use them again.

25 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

I have experienced very good service…

I have experienced very good service from MiniCabRide, they are easy to book, and have good drivers.

3 January 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Outstanding service

Asked to be picked up after ballet at Covent Garden on a Saturday night to go to a railway station. Always a giant melee and traffic blocked. Driver contacted us exactly on time, found a good place to pick up, did a u turn in all that traffic and found a route with no traffic. Got us to the station in record time. Outstanding! Would recommend.

3 January 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to leave us a review. Your feedback is immensely valuable to us and serves as a testament to our commitment to excellence. We are delighted to hear that you had a positive experience with our company.

At MiniCabRide, we strive to provide exceptional service and exceed our customers' expectations at every opportunity. Your satisfaction is our utmost priority, and we are honored to have earned your trust and appreciation.
Should you require any further assistance or have any questions, please do not hesitate to contact us.

We look forward to serving you again in the future and continuing to meet your expectations.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Easy booking process

Easy booking process, reconfirmation and totally punctual and courteous

2 January 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to leave us a review. Your feedback is immensely valuable to us and serves as a testament to our commitment to excellence. We are delighted to hear that you had a positive experience with our company.

At MiniCabRide, we strive to provide exceptional service and exceed our customers' expectations at every opportunity. Your satisfaction is our utmost priority, and we are honored to have earned your trust and appreciation.
Should you require any further assistance or have any questions, please do not hesitate to contact us.

We look forward to serving you again in the future and continuing to meet your expectations.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Reliable and helpful

Reliable and helpful
Will use again

3 January 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to leave us a review. Your feedback is immensely valuable to us and serves as a testament to our commitment to excellence. We are delighted to hear that you had a positive experience with our company.

At MiniCabRide, we strive to provide exceptional service and exceed our customers' expectations at every opportunity. Your satisfaction is our utmost priority, and we are honored to have earned your trust and appreciation.
Should you require any further assistance or have any questions, please do not hesitate to contact us.

We look forward to serving you again in the future and continuing to meet your expectations.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

All good and as agreed

2 January 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Driver came on time

Driver came on time, was courteous,, drove well.

31 December 2024
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Reliable and budget friendly service

Reliable and budget friendly service

25 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Brilliant

Brilliant! Reliable, turned up on time and got us home safely, they even added an extra stop for just £5 to help two of our friends get home safely. Thank you so much.

28 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

night-time journey from London to Cambridgeshire

My driver arrived promptly, his manner was welcoming, and his car was clean and comfortable. The long journey went smoothly, and took about 15 minutes less than on previous years.

25 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Fantastic

I had frequent communication from the Company before the pick up time, the driver was lovely, very helpful and looked after my elderly aunt, even making sure she was safe inside before leaving.

26 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Very reliable and lovely driver

Very reliable and lovely driver - thank you!

25 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Friendly drivers

Friendly drivers, prompt and reliable service. Thanks for the great experience.

25 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Very good service!

Very good service! My driver was professional and I enjoyed the ride - I'll definitely book with them again :)

13 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

On time

On time, courteous,helpful

20 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Propmt updates about delays but…

Propmt updates about delays but actually the driver was on time

18 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look