MiniCabRide Reviews 3,536

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 530 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being reliable and efficient, with many highlighting the professionalism and friendliness of the staff. The booking process is frequently described as easy and well-managed, with clear communication and timely confirmations. People appreciate the punctuality of drivers, who often arrive early and ensure a smooth, comfortable, and safe journey, even assisting with luggage. The pricing is also noted as competitive and reasonable for the quality of service provided. However, some people were dissatisfied with drivers being significantly late, leading to missed flights and stressful situations. There were also instances where incorrect child car seats were provided, despite prior requests, and some found drivers to be rude or unprofessional.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as professional, reliable, and... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for being professional,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising drivers for being... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting its ease and simplicity,... See more

Price

People report positive experiences with pricing, often finding it competitive and reasonable, especially for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more

Rated 5 out of 5 stars

Very professional, able to book our pick up from train station at Paddington to Gatwick Airport with ease. Driver on time and phoned to say where he was. Once located he took us to Gatwick and was ve... See more

Company replied

Rated 5 out of 5 stars

George was a lovely driver and arrived on time/early as arranged. Very comfortable luxury car and a smooth journey to Gatwick from central London. We made payment prior to pick up via a secure Whats... See more

Company replied

Rated 5 out of 5 stars

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Sightseeing Tour Agency
  5. Tour Operator
  6. Transportation Service

Written by the company

MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly drivers

Friendly drivers, prompt and reliable service. Thanks for the great experience.

25 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Very good service!

Very good service! My driver was professional and I enjoyed the ride - I'll definitely book with them again :)

13 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

On time

On time, courteous,helpful

20 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Propmt updates about delays but…

Propmt updates about delays but actually the driver was on time

18 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Excellent

Excellent. On time at 4am and good driving to Stansted.

18 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Arriving early in the morning from a…

Arriving early in the morning from a delayed flight, cold weather and your taxi is there waiting is so comforting, stress free. I always use this company.

16 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Reliable and Stress-Free Early Morning Airport Transfer

I took a minicab to Stansted Airport at 3:30am, and the experience was excellent. The driver arrived before the scheduled time, which was a huge relief, especially so early in the morning. The journey was smooth, safe, and comfortable. The driver was polite and professional, making the whole trip stress-free. I would definitely recommend their service and use it again.

16 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

The taxi was perfect ,great…

The taxi was perfect ,great communications from the driver and company ,we will definitely recommend this company

13 December 2025
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Highly recommended

Great experience! Booking was very easy and the driver was on time.

Highly recommended!

14 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Amazing driver

Amazing driver! So helpful getting our luggage packed into the car.

12 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you very much for the kind feedback. We're glad we could help and that you had a pleasant experience. Safe travels!

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

On time . Reliable.

On time
Both Jouneys. Clean vehicles. Friendly service . Main office quick to reply on quotes and questions.

13 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

I would use them again

The whole deal was very straight forward
An online booking tool,Driver showed up on time and was nice and courteous.

I would use them again

13 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Easy, efficient, stressfree

We booked via WhatsApp, the booking team are very attentive and quick to respond regardless time of day. The driver was friendly and got us to where we needed on time.

13 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Great service

Great service! I needed advice for the car I need to book, to best match my luggage needs. Their customer service were very quick to reply and help. The driver was on time and very friendly and kind! He went out of his way to help me load on and off the car with my luggage. Very grateful and will definately use again.

13 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

I’ve used Mini Cab Ride several times…

I’ve used Mini Cab Ride several times in the past 3 years. I’ve found them to be very responsive, the driver is usually there on time, and always in touch on WhatsApp… I can honestly recommend them and they will always be my first choice!!!

11 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

3 rd time using this company in 3…

3 rd time using this company in past 3 months
2 pick ups from airport
1 I was on my own and felt safe and comfortable travelling from airport to hotel on my own after an international flight .
Found very fair on price and communication is excellent
Checking all a long to confirm details

Will use again if I’m back to the UK

13 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you so much for taking the time to share your experience. We truly appreciate your continued support and are delighted to hear that you felt safe and comfortable travelling with us, especially after an international flight. We’re glad you found our pricing fair and our communication clear throughout. We look forward to welcoming you again if you return to the UK.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

😊 great wes perfect

11 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Thank you for the wonderful service

Thank you for the wonderful service! Your drivers went above and beyond for us. They were not only highly professional but also exceptionally kind, warm, and very pleasant, making your service definitely one of the experiences we will remember most fondly—from our entire visit to London.
​You made us feel safe, relaxed, and happy from the moment we arrived until we flew back home. Bless you 🙏

12 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this taxi company. The driver was punctual, kind and professional, and the car was very clean and comfortable. Fair price and reliable service. I highly recommend it!

7 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Good service on trips to Heathrow and back

I used MiniCabRide for journeys to and from terminal 2 at Heathrow. On each occasion the driver was on time and journey smooth and incident-free. The pick-up from the airport in the evening was particularly well managed. The car and driver on the return journey were particularly impressive, a friendly driver of an electric Merc EQS - very comfortable.

10 December 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

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