Millennium bcp Reviews 

Millennium BCP has to be the worst bank, their systems never work either on their apps, online and in the branches. I need to look for a new bank, totally useless!

Absolutely the WORST bank I have ever worked with. They are non-responsive to English language customers calling for support. I have repeatedly attempted to change my SMS phone number over the past week and EVERY TIME they put me on hold for 45 to 60 minutes (before I hang up) while they contact their security people to confirm my identity.

It is impossible to perform mobile banking with Millennium BCP without an SMS code. And, they have a stupid 7-digit multi-code that needs to be used at both ATMs and with mobile banking.

Finally, they really just don't care about you when you visit the storefront. I have visit a Millennium storefront in Lisbon and two other cities... and each time you wait between 30-60 minutes before you can see a customer rep.

Because of pandemia I could not go to portugal,my credit card and debit card dates expired ,wrote several emails and made lots of calls to customer relations dept.nobody help and answered me..
I just wnated them to send my new cards to me or deliver them to someone I choose

If you have a problem, the customer service is just PATHETIC

The worse thing is the problem is caused by them

Bad experience from first day

Problems with their system to open account at the office, after waiting the full queue, had to return another day
At second day account opened (they wanted to charge the higher commissions possible being possible to choose better option, 1st warning about them) but can´t got the debit card as the system, away, halted
Card ordered by the app, asked about it 2 weeks later as I had no news, no reply from them, 1 month after I wrote to ask about what happens with the card, and they said they just sent and I should have it, if I want new want I have to pay more commissions.

Never received it, they didn´t solve anything

Very bad customer support

In Portugal, you can find for example open bank DOT pt FREE as alternative

This is a second review based on a second bad experience
Having sold my property in the Algarve and paid all my capita gains tax. I wanted to return my money to the UK from where it originally came in year 2000
for weeks I tried do-ing it on line using their transfer s
Each time I tied to fill out the dialogue box there was problem such as payee name or
wrong digit in the IBAN number. Admittedly it would be my typing errors as I am visually impaired and diagnosed with Parkinson's.
Today Thursday 01/12/2022 I persevered and with patience I filled out al the box correctly and pressed SENND.
Bingo against all odds my money was finally going home. THEN up came a box saying unable to send this amount telephone telephone this number xxxx which Iid each time I tried it, just said wrong number
Next I went to Google for London office and tried that number and it just ksept ringing un answered
The only option I nave
now seems to have is to fly to Portugal stay in a hotel and go into the local branch and then what? This going to cost me,
2 Return flight for my wife and I
2 lots of taxi fadeout and return
2 night in a hotel
Meals and drinks for 2 days stay

IF there is any on thinking of buying a property in Portugal to retire Forget it. The red tape and incompetence is just not worth it
There are people living out there who advertise their services in the local press to get around the red tape but they ae expensive and takes a lot of time and stress

I dont know where to start from but this bank is horrible. They blocked a fund i received for 2 months saying that it’s under investigation and didnt answer my calls or mails all that period. Finally they say that the money is sent back and I have to close the account. Till today neither the money is sent back nor the account is closed. And of course they still dont answer.

Regarding the call center it’s a nightmare. After long waiting all they say we will send an email to your branch to contact you. And when you call the second day they say the same.

It’s my worst banking experience

Worst bank evert dealt with. Opening business account took 4 trips back to the branch. They are incredibly slow and have to "verify" everything a hundred times. Unsure how they can justify having people working there that get paid by the hour. This is a dying bank and should be dead sooner than later, because it is serving no living organism on this planet.

Today I had a great customer service experience at the Millennium Bank office on the Rotunda in Boavista. Rua Silva provided great service and resolved a very complicated and frustrating matter of my account being used for fraudulent charges. He was reassuring and confident that the matter could be resolved and did so. I left the bank with a new replacement card in my hands and access to my account with the reassurance that the fraudulent charges will be removed following the investigation.

Absolutely horrible. Do not do business with this bank under any circumstances. I literally have no access to my bank account, and nobody at the bank is willing or able to do anything about it. There's a problem with receiving the SMS on a US cell phone line. They don't know how to solve it. Lazy, uncaring, and incompetent personnel. You've been warned.

The Worst Experience With the Bank I've Ever Had!

My account has been "temporarily suspended" without any previous notice more than 2 weeks ago. I provided all the necessary documents on the next day, however it is still "In review". I received no replies on the status/progress of this review, the manager in the bank always telling lies that it'll be available tomorrow (again, 2 weeks has passed). I can't pay my bills, can't support my business and pretty much have been left with no funds to exist. I lost a lot of money just because compliance team can't do their job properly (you could review 30+ documents I provided to you in 1-2 days, not 14).
This bank will make you feel like a criminal, they don't care about customers and have no intention on leaving a positive impression.

That's the most frustrating experience I have ever had in my life and God knows how much longer I have to wait.

I had business accounts in 6 countries
This is the worst bank I ever experienced it’s a pure joke

I regret so much I didn't read reviews first. They are the worst bank I've seen. Everything is taking so long, with so many paper work, mistakes, processes, and such incompetent employees for the big majority. The online access is a real pain in the ***!!!

I opened an account with them about 1 year ago. I have used the account not more then 10 times. I get a call last week I come to visit my branca. When i show there they tell me they are gonna close my account without explanación. My account manager was is shock too for the treatment I was recieving too. I tried to present documents about my company but they wouldnt accept them. To refund 300 Euros I had in my bank account I they too 2 days. Horrible service dont open account with them.

They are fine if you never have a problem and do not ever need to talk to them. The customer service line from the UK stuckers you into going through the various options, and then cuts off the call every time after about 30 seconds. Another one of the companies nowadays that do not respect their customers. Time to close my account.

Unfortunately, 1 is the lowest ⭐️ I can give as this bank branch deserves 0. In applying for a home loan, I have received absolutely terrible service. The result of the bank’s negligence and lack of accountability is that I risk losing the full deposit on my loan. If you value your time and money, I 100% recommend choosing another bank. Please don’t make the same mistake I did in trusting Millennium Bank.

I have a Prestige account that comes with a “dedicated” manager. I have work and mobile number of my manager, WhatsApp, email and an in-app messaging tool. The manager hasn’t answer once in two weeks.

I cannot receive a debit card that is free on the Prestige account since October (almost 6 months).

My SEPA transfers are rejected without any explanation.

Left a complaint with Banco de Portugal. Don’t recommend ever using this “bank”.

The worst client service bank in the globe. I have been through hell for one simple operation. Please stay away from BCP if your health matters to you.

Most definitely the best bank in Portugal. Extremely tech-savy, continuous inovations. Worth having an account as your safety is guaranteed.
Resolved every issue either on the day or day after.

IF I could rate them beow zero I woulf. They are horrible and refusing to help you from abrout. Problems with my multicannel code and they refuse to give knews ones due to privacy issues. Hello, we are 2021 and not all living in Portugal. Should avoid this bank.