Millennium bcp Reviews 

Horrible customer service. You wait an hour or more to be served, even if your 3rd in line. Each teller spends at most an hour with each customer. Why?? They are very incompetent who can't do a simple wire transfer. Ex. I wire transferred euros to another euro acct in canada, they checked as funds to be deposited as cdn funds. I spent a week waiting and couldn't understand why my euro acct wasn't showing the deposit. Turns out it went elsewhere.

I had a joint bank account with my grandma.. they convinced my grandma to open a separate account to transfer her 50k over. Grandma got unwell and passed away. I went to the bank to sort out the money and found out that they have targeted my vulnerable grandma by getting her to invest into a new account with "interest" and no one contacted me as the joint bank account holder that this was happening!!!!!

This bank is the absolute worst and evil.

They prey on vulnerable people.

My mum had to come from.overseas to go to this silly bank and get a lawyer and pay all these extra fees to get her mum's money back.

It took over a month for the money to arrive back in the my account and then when it comes to seeing how much was returned. There was a loss of 2k, what???!!! So this money was transferred in the intention of gaining and instead of had a loss.... Interesting.

Scammers scammers scammers!!

So I finally got the money in my millennium account and when it came to be transferred it out they charged me money for the transfer, yet again!!! And then they blocked my account, called me and asked all these questions why I'm transferring the money and whether I have been contacted by a financial advisor to move this money away.

Lawyers would have a field day with this company. There are no words how disgusting this company is.

THIEVES! first they incorrectly set/open up a sole trader bank account, then when they realize everyone goes quiet/unresponsive to correspondence or passes me on to another colleague who knows nothing, now they are illegally taking money from my personal account to pay fines and charges that should never have been in the first place if they have opened the right account to start with, I’m nearly 2k out of pocket so far

If I could give zero I would.

I chose millennium for its so called prestige programme. Let me tell you there is nothing prestige about the service this bank provides.
International transfers stuck in the pending queue for one week!
Calls to the helpline do not help, they say a request is made and someone will call me, no one calls me.
Emails to my supposed branch do not get useful replies either.
The most atrocious service I’ve ever experienced from a bank.
Will be moving my account as soon as possible

I am really surprised by the negative reviews as my experience has been brilliant. I moved to Millenium from another Portuguese bank where I had a dreadful experience online, in the branch and phone support. Millenium has been a huge relief. I live 5 minutes from my branch so normally go in person when I can’t manage with the app. Staff always go the extra mile and also speak English. 100% recommend.

Worst bank in the world.

It is insane how incompetent a single bank can be. Nobody answering emails, online banking feels like it was made 20 years ago.

And the worst thing?

If you leave Portugal before closing the account, they refuse to close it until you are present in person. In the meantime, they continue charging you every month.

Absolute scam, designed to rip you off.

AVOID AT ALL COST.

The service is real bad. They don’t want to work so they always try to postpone when everything can be done by the date. So many problem come up and every time I have to visit the bank and wait for hours.
Too much securities and they have 5 different numbers you have to remember and always enter.

Worst bank ever. Don't even bother opening an account

If God wants to punish you he makes you Millennium bcp client. I am such a client for
almost eight years full of extremely bad experience. Call center is useless, demanding visit a branch in person as "phone conversation is not secured". I am not Portuguese citizen neither live in Portugal. So they want me to travel every time to resolve simple issue and not for sure. Wire transfer which normally takes hours or even minutes in this bank takes weeks ot more. It is called microfinancial financial institution. Really it is micro, invisible and untouchable. Waste of time, money and nerves.

Really mediocre bank. Have been trying to withdraw money in their MTM (the ATM version of the bank) for over a week and simply doesn't work. I've visited four different branches on a daily basis and there is always some issue. Sometimes the system freezes and I get a blank screen, other times there is no money available to withdraw, sometimes it's "system is under maintenance", etc...every day a different issue. Pretty ridiculous. With fintech's offering more products, banks like Millenium Will eventually cease to exist due to the poor quality of their service.

I had an incredibly frustrating experience with MillenniumBcp Bank's phone service. Last night, I spent hours trying to resolve an issue with my MB account, and despite my efforts, the problem remained unsolved. This morning, I called their support line again, hoping for a quick resolution. Instead, I have been on hold for over 30 minutes and counting.

The service is incredibly bad, and the long wait times are unacceptable. It's clear that they do not value their customers' time or provide adequate support. Avoid MillenniumBcp Bank's phone service if you can. I am a customer for the last 24 years but I am extremely disappointed and will be looking for a more reliable bank.

I am trying to contact my local bank urgently to get the IBAN number for an international transfer with no success. When I call my Prestige account manager I get a scratchy recorded message in Spanish (go figure) that I have difficulty understanding. I now wish I had read all the reviews for Millennium in Portugal before opening an account with them.

This bank is stuck in the 20th century. Overcharge, poor service, and lack of human touch. Nothing but paperwork and nonsensical rules. They are holding Portugal back.

Good afternoon.
I needed to withdraw an amount of money, much higher than the ATM disposes, so I had to get it personnally at the bank. When my number was called, the staff at the cashier told me very rudely that the system was down. All his collegues were assisting people and calling new numbers, so there was obviously no system failure.
It happened on the 21st of May 2024 in Porto, at the D. João I bank.
M. E. de Azevedo Machado.

Needed to withdraw about $600 and the bank's own machine in the lobby was not working. Waited in line for 20 minutes to work through on-site employee. The employee got the number wrong (miscommunication) and withdrew $6,000 which then had to be redeposited. Bank charged me a $6 fee to do this even though it was due to their machine being broken. They charge $15 per month to bank with them and most significant activities have to go through Prestige manager who is overwhelmed and not incredibly responsive. Most Portuguese banks charge a fee.

I bought a apartment in Algarve, the funds were transferred from my account in the UK. I sold the apartment recently and trying to get the money transferred back to the same account in the UK. After many calls and emails to increase my limit, I was told that I have to go to my branch in Gare de Oriente to request the transfer. As I live in South Africa, at great expense, I went to the bank and signed the request. I was told in 72 hrs I should have the money. Its now been 3 weeks and no action. Been to two other branches to help but no-one can help me. Wrote emails but no response. Call centre cannot help etc. I cannot believe such bad service exists in Portugal, they have no idea what customer service is. As a Portuguese speaking national, I am embarrassed by the reflection this bank gives Portugal as a foreign friendly destination. They just don't care about the problems they create.

Wow wow wow I am just in awe this bank is so amazing patient wow words cannot buy thank you I feel safe and secure

I am so angry and upset as they have suspended my account as they haven't received some verification information. But their online banking system keeps timing me out before I can submit all the information.!!!!!! I have tried to submit this about 10 times.

They are useless! I have written MANY emails to my Millennium BCP Vilamoura portuguese branch and tried to call MANY times to discuss with matter but they just IGNORE ALL CONTACT.

Avoid this terrible bank.
M Pearson

I called their customer service to speak to someone took me forever to speak to a representative, then the rep said will get a call right away from their security department, waited two hours and still no call received. Called again, on hold for 40 mins and still the same the security department will call you.

We have logged a few complaints about our transfers that we made INTO our Millennium PT account from our Spanish Bankinter account. We had made many transfers before with no problems, but in January two of our transfers never reached our Millennium account, went missing for 8 (!!!) days both times and were returned to the Spanish bank with no explanation. Nobody cares, the transfer dept at Millennium axknowledged that it is the fault of Millennium, but they cannot tell us whose fault this is, why this started to happen, and what exactly are they doing to resolve it. We are closing our Spanish account and have made the final transfer of the balance to Millennium. Gues what, it is now also missing, 24 Thousand Euros, and Nobody at Millennium knows why this bank is rejecting my own payments!! The Transfer Dept is not talking to the branch or to cistomer service, nobody calls me with updates, they don't want client's money, so ehy should we stay with this USELESS bank?
Complaint references:
00012024004092
0001224004427
000120240044246
000120240044016

Now allegedly a "higher manager has been asked to deal with this", but nobody can tell me her name, and in spite of numerous requests to contact me , she is not even responding to their own contacts department.

THIS BANK IS A JOKE!