Mikes Dive Store Reviews 2,464

My order arrived quickly, unfortunately one item was damaged. I contacted their customer support who were great. Emailed me a returns label and sent a replacement item that arrived the next day. Brilliant service great product very happy. Would definitely recommend.

The wrist & ankle seals on my Waterproof wetsuit were coming unglued (again) - Jenna organised for me to send it back to be repaired at a time that suited me (i.e. I didn't need it to go diving). I was surprised when Jenna contacted me to say that the wetsuit was being replaced, not repaired, & a new wetsuit arrived a few days later. Excellent service from both Jenna & Mike's Dive store.

This isn't the first time that Jenna has been involved in resolving a problem with my wetsuit - she is always very helpful & efficient.

Thank You to Mike’s Dive Store – Outstanding Service for Our Charity Project

On behalf of Sunshine and Showers, we want to extend a heartfelt thank you to Mike’s Dive Store for their truly outstanding support with our recent charity order.

From start to finish, the team has been exceptionally helpful, flexible, and professional. They offered brilliant advice, worked around our specific needs, and went above and beyond to ensure everything was perfect for our Community Scuba projects in Cornwall.

Their commitment to supporting grassroots initiatives like ours has made a real difference, and we’re incredibly grateful for their generosity and dedication. Businesses like Mike’s Dive Store are rare – not only knowledgeable but also genuinely community-minded.

Thank you again – we couldn’t have done it without you!

– Sunshine and Showers Community Organisation using Viewpoint Diving Cornwall Limited as provider of scuba services

Excellent staff with detailed knowledge and an actual interest in supplying what a diver really needs as opposed to just selling stuff. Really like their approach, website and app are on point. Why go anywhere else???

I had a very frustrating issue today trying to apply my in store credit to a new purchase , so much so I downed tools and picked up the phone “old school” to my credit I got a guy called “NISH” so after I unloaded both barrels, “NISH” was surprisingly still there, “NISH” went away he CALLED ME BACK, and resolved my issue, so Mike’s Dive Store, if you have a employee of the month award, I would very much like to nominate “NISH” for enduring my rant and resolving my issue 👍👍👍

Tom was very friendly and helpful. He sorted us out with a prescription and normal dive mask and snorkels in only 10 minutes, he was very knowledgeable about the products in the store. I’ll be returning for the rest of my equipment in the future.

Jenna was extremely helpful via Whatsapp chat, answered all of my questions and provided personal advice about BCD and reg purchases. Highly recommend!

I recently had my ScubaPro regs and BCD serviced by Mike's, they were friendly, helpful, good value, and super fast. I dropped in my gear on a Monday and picked it up on Wednesday! Upon picking up the gear I was impressed by their in-store selection and bought some extra bits and pieces too, the sales assistants were friendly and knowledgeable. Great place. Highly recommend.

I am giving mike dive store a low rating due to the fact the prices are sky high you can get the same stuff much cheaper and when you do go to the shop for advice, they give you the wrong one, when someone loses weight the face shrinks too so no if you were using XL before losing weight then you will be using L after losing weight, also giving a ladies wetsuit to a man is a bit not right, as a woman wetsuit is not designed for a man, Right? But just to get rid of the wetsuit so what who cares. Wetsuits are not cheap. Mike dive store really needs to train it’s ataff.

Impeccable customer service, knowledgeable staff and great products. We initially drove to their store, asked a lot of questions and didn't feel pressured to buying anything with them or otherwise. The colleague we were speaking to even told us about a new model thats coming out 'soon' but we couldnt find anything online about it.
A week later, it was released and only available in a few places, including Mike's dive store. The staff were so helpful we chose to buy from Mike's dive store online rather than amazon etc. Was easy to chat to the staff through WhatsApp and they even helped with setting up the gear as well a week later! The online order process was super easy because they managed to get all my details set up in the basket and just sent me a link to pay. Officially my go to dive shop.

We went to Mike's to buy most of our kit as newly qualified divers. The staff were really patient and helpful and we've been enjoying our new adventures with the kit. A few months later, the strap of my dive computer was faulty. I contacted Mike's dive store with a video of the issue, and they kindly contacted the manufacturer and sourced a replacement strap on my behalf. Nish kept in close communication with me through this. I am looking forward to my next shop at Mike's!

I've ordered most my dive stuff from here, and on twice I've made a mistaken whilst ordering. Both times, customer service has been really easy to contact on WhatsApp, replying quickly and going above and beyond to rectify. Highly recommended

Nish is the man! I contacted the support team over an issue I had with a delivery and Nish handled it amazingly. Now it is resolved and I’m very happy with the outcome. I’ve never had this level of customer service before. Give the fella a pay rise🤣!!!

I came to mikes dive store to get a mask and snorkel for my trip in may and Daniel helped me pick the perfect mask, and gave me some really helpful tips on how to look after my mask

Thank you very much, Nish for your help and patience in getting to me the optically correct face mask/googles. You listened to my requirements and I ended up, quickly, getting exactly what I required.
Thanks again,
Mike List

Good expedited delivery with good updates.

Amazing customer service from Nish at Mike's Dive Store!! Ordered a new BCD, unfortunately this 48hr tracked parcel got lost at Royal Mail sorting hub. I contacted Nish and he was extremely helpful and asked if I had a dive trip planned etc. After the parcel did not turn up, I emailed Nish and he politely asked again about my trip date, followed by another tracking number which was DPD 24 hr service which arrived the following day right in time for my trip. I can't recommend Mike's Dive Store enough and their second to none customer service. It is a rare occurrence these days to find this, and Nish is an outstanding member of the staff who couldn't be more helpful.

Very knowledgeable staff (we were served by the extremely helpful and entertaining Charlie) who took time to explain the details of each product so we could make the best decision on purchases. Extensive stock. Great prices.

Ordered a Garmin Mk3i dive computer from Mike’s which arrived today.

Communication from the team was 10/10 and Jenna who handled my order was great. Super helpful and kept me well informed.

Shipping by DPD was next day and I couldn’t be more pleased.

I bought my last Garmin from Mike’s back in 2020 (a Mk2) and the service quality was just as good.

No hesitation in recommending/buying here again!

Great store. Decent selection of essentials for recreational divers. Super friendly folk, many thanks Charlie. Wanted a new mask and figured I'd have to look at prescription lenses. Both the mask and lenses were in stock and I was able to try both before committing to having the lenses fitted. As its my first prescription mask, it was much better than taking a chance and buying online.
Looking fwd to picking them up next week.