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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the products, often receiving them in perfect, new condition, and appreciate the competitive pricing. The delivery service is frequently praised for its speed and efficiency, with many orders arriving quickly and even ahead of schedule. People also highlight the excellent customer service, noting quick and friendly support, and clear communication regarding order status. However, some customers also noted issues with the website, finding it lacked clarity and had outdated information, particularly regarding order support emails. There were also occasional complaints about communication, with some reviewers experiencing ignored emails and a lack of updates on their orders. A few other people also felt that the included adapters for chargers were sometimes incorrect or of poor quality.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the fast shipping, good quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive outcomes, with orders... See more

Website

Customers had negative experiences with the website. Many reviewers found the site misleading, citing issues... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration... See more

Based on these reviews

Rated 4 out of 5 stars

All the devices I bought were in perfect condition, new in their packaging. I always received what I ordered. On the delivery side, sometimes it's fast (3 days) sometimes it goes beyond 3 days - some... See more

Rated 4 out of 5 stars

Took a long time to ship, but that was due to an issue with the payment method Sezzle (which apparently has a days long verification process). Support was quick and friendly, however information... See more

Company replied

Rated 4 out of 5 stars

As a user, I probably encountered some very opaque customer information. There's no order status update history, so you might not notice that the phone has arrived. I also didn't see how to arr... See more

Rated 5 out of 5 stars

Phone was shipped quickly and arrived brand new as expected. Great price. The included adapter for using the phone's charger in my country, the USA, wasn't up to the task of staying in the wall and ho... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store

Written by the company

MI 4 Canada is the most trusted unlocked cellphones provider in the country. We have set a benchmark in the dual sim phones industry by supplying the latest models from all the reputed brands. Top-quality and amazingly low price are the exclusive features that make our competitors envy us. Buy Xiaomi Canada from our largest collection and we suffice the needs and requirements of all budgets. We enjoy a unique reputation as the largest provider of the best android phone in the industry. It has been possible as we know the needs and requirements of mobile phone lovers in our country. We have included mobile phones from all reputed brands including Samsung Canada. Our unique features as the largest seller of mobile phones in the country have made us one of the favourite mobile selling platforms of OnePlus Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought Sony Xperia 1 iii from Mi4Canada

I order my Sony Xperia 1 iii phone from Mi4Canada for the first time. I usually buy my phones directly from the manufacturer's website or from Amazon. However Mi4Canada offered a $40 discount and even before the discount, their retail price was still cheaper than other online retailers. So I took my chances and placed an order. In 8 days, although coming from Hong Kong, I got my phone. The plug was a U.K. type G plug. However an adapter and a protective case was included. Would I buy future phones from Mi4Canada? Absolutely! Thanks for the good service, Mi4Canada.

17 December 2021
Unprompted review
Rated 5 out of 5 stars

Very much enjoyed every part of my…

Very much enjoyed every part of my transaction with mi4Canada. The phone arrived two days earlier than the delivery date. It arrived in good condition. They also provided a travel adapter free of charge. Looking forward to using their services when ordering my next device.

16 December 2021
Rated 1 out of 5 stars

Reminder to those who represent mi4Canada

Based on reviews and the even worse, the response of the reps. Who would want to deal with people like you who are obviously not even customer-oriented nor do you care of what potential customers (like me) may feel after reading such attacks. Definitely a lot of work needed to improve your people skills and how you answer/address issues.

Goal is to resolve it and not run people to the ground of those comments you do not agree with. Remember they are clients expressing displeasure of the service or lack of it

19 November 2021
Unprompted review
Mi4Canada logo

Reply from Mi4Canada

Dear Steven,

Hi, Hope you are doing well,
I checked all our emails and I didn't find any of your inquiries.
Please email me on support@mi4canada.com and all your issues or inquiry will be taken care of within 24 hours.

As per our customer service, you are claiming we ran away from issues! no sir we don't!
and for reference you can see the below review where Mr. Edward bought the phone from us and
he was having trouble / issue connecting to his hearing device and we recalled it and issued a full refund.

There are more comments below by customers where they confirmed Mi4Canada always provides best service possible.
Also we welcome any comments or recommendation by any current or future customer how can
we can be better and even provide better service for customers.

We wish you well!
Best Regards
Team Mi4Canada

Rated 4 out of 5 stars

Best smartphone ever, but.........

I recently ordered a Poco F3 smartphone from the website of Mi4 Canada. The 'phone arrived within a week, and initially impressed me as the best smartphone I had ever had.
However one defect(?) compelled me to have to return it. As with my previous two 'phones I tried to set up a Bluetooth connection between the 'phone and my hearing aids. Unfortunately, the Poco F3 would not maintain this connection and without it, I cannot hear any telephone calls, so the device is useless to me.
I tried numerous ways to correct this, including a "factory reset," but nothing helped. I contacted Mi4Canada and they authorized a return, and refunded my money. In summary, the Poco F3 smartphone is awarded 3 stars, and Mi4Canada receives the maximum 5 stars for their excellent customer relations.

13 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered a phone and received in less than 5 days. They provided excellent customer service and helpful. Thanks to John and Agger for their support. It's good to know that they support what they offer and I can trust this online store. They are not always online, I guess because of time difference. Good online store.

12 November 2021
Unprompted review
Rated 5 out of 5 stars

Poco F3/Mi 11i Great!

I had a great experience, great prices! I didn't know they had a 7 days return policy and wanted to return the items before I even received them. But they weren't able to cancel the one already in transit but they were willing to accept a return. I decided to open after a day because the Oneplus 9 I ordered hurt my eyes in dark mode. I am very glad I did because the Poco F3 was amazing, I also decided to order and Mi 11i which is just as great with snapdagron 888. Great website, service and good selection of products.

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Amazing support team

my experience with the support team was great, nothing to say, I made a mistake in my order and they refunded me without any problem

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Terrific Experience

Overall, a terrific experience with Mi4Canada. My phone arrived earlier than expected and in perfect condition. The packaging was well done and definitely protected the phone. I would recommend Mi4Canada and purchase from them again.

20 October 2021
Rated 5 out of 5 stars

Living in Zenfone 8 Zen

Smooth transaction. Quick delivery. Very happy with the service. It should be noted though that all phones are initially purchased from a distributor in Hong Kong before retail sale in Canada, meaning that's the manufacturer's warranty will typically be honoured only in Hong Kong in the event that a phone requires any repair/servicing.

19 October 2021
Mi4Canada logo

Reply from Mi4Canada

Dear Customer,

Hope you are doing well. Thank you for great review.
Warranty is covered in Canada by us also. if anything happens to the device we will fix it locally.

Best Regards
Team Mi4Canada

Rated 5 out of 5 stars

Fast and Reliable

I have ordered a Poco F3 on Friday, October 8, and received it 7 days later, on October 15. The phone was not shipped until Monday, October 11, so it was pretty fast. Customer service was promptly responsive and helpful. Great product and very reliable company. I was skeptical about the payment options at first, but everything worked smoothly.

15 October 2021
Unprompted review
Rated 5 out of 5 stars

I'm extremely happy with my purchase

I'm extremely happy with my purchase. They were very fast with shipping. I got my device in a week. The device is exactly as advertised and runs amazing. It was brand new sealed in the box. As long as you do your homework and make sure you are purchasing a device that is compatible with your service provider you can't go wrong. I'm definitly going to use Mi4Canada again for future purchases. I would highly recommend to anyone. Great work!

8 October 2021
Rated 5 out of 5 stars

Worth jumping in

I was scared at first but they were really helpful by giving quick and updated information on my phone. Currently using it now and it came brand new in the box with an adapter from the eu plug to na plug. I would buy from them again

28 September 2021
Rated 5 out of 5 stars

I received a genuine phone within a…

I received a genuine phone within a short time. I transferred money with Etransfer without any trouble( it is better you write all your detail like name, email, phone and address in the note of your etransfer).
The plug was UK plug and they sent me a convertor to US plug (I left them a note to send me that)

8 September 2021
Unprompted review
Rated 2 out of 5 stars

Extremely fast shipping but received a lemon...

Extremely fast shipping and new phone in box. I would give 5 stars but unfortunately it seems my phone is a lemon. I have never encountered so many issues with my phone. The data turns off by itself and doesn't turn back on until I restart my phone (happens every 1-2 days), and the screen will freeze (every few days). I don't think it is the companies fault, but must be a manufacturer defect. I did send them a message, and they asked me to send it back to them and it will be back within a month. If they find no issues with the phone, you have to cover the charges. I really don't have a month to wait to have my phone fixed and what if when they are testing it, the problems don't pop up? (They happen randomly). So I didn't send the phone back to them but just a little bit disappointed in the quality of the Xiao mi phone. I have had 2 other red mi phones that are cheaper and work flawlessly. :(

7 September 2021
Unprompted review

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