Mi4Canada Reviews 

479
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers had a great experience with this company. Customers frequently praise the fast shipping speeds and the pristine, sealed condition in which their new devices safely arrive. Many consumers note that the prices are exceptionally competitive and the delivered products match their online descriptions perfectly. However, some people mentioned that customer service can be extremely slow to respond and very difficult to reach when urgent assistance is needed. A few other people also felt that delivery times occasionally suffered significant delays or unexpected setbacks during transit. Conversely, a small portion of customers experienced major frustrations regarding prolonged replacement processes for defective merchandise.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, as many reviewers highlight fast shipping and... See more

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with receiving... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers praised fast... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers reporting a very nice... See more

Service

Customers had great satisfaction with the service, highlighting fast shipping, smooth transactions, and items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Four stars because at the end of the day, it was due to my fault for the delays, but mi4canada helped where they could. My initial order failed at payment, so when I went to resubmit the order,... See more

Rated 4 out of 5 stars

The only thing that i wished was more active is the communication. If that is filled i have no complaints. I would order again from mi4canada for sure.

Rated 5 out of 5 stars

The price is really good, speed of shipping: took 7 day including the weekend so basically it was a 5 days as promised, communication was really good, got the phone in great packaging nothing damaged... See more

Rated 5 out of 5 stars

Xiaomi 15 Ultra. They sent the order quickly. In 4 days, I received it sealed and impeccable conditions . the good thing is that they have financing options, which was crucial for the purchase. Perh... See more


Company details

  1. Cell Phone Store
  2. also in
  3. Cell Phone Accessory Store

Written by the company

MI 4 Canada is the most trusted unlocked cellphones provider in the country. We have set a benchmark in the dual sim phones industry by supplying the latest models from all the reputed brands. Top-quality and amazingly low price are the exclusive features that make our competitors envy us. Buy Xiaomi Canada from our largest collection and we suffice the needs and requirements of all budgets. We enjoy a unique reputation as the largest provider of the best android phone in the industry. It has been possible as we know the needs and requirements of mobile phone lovers in our country. We have included mobile phones from all reputed brands including Samsung Canada. Our unique features as the largest seller of mobile phones in the country have made us one of the favourite mobile selling platforms of OnePlus Canada.


Contact info

4.1

Great

TrustScore 4 out of 5

479 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(479)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mi4Canada is great

Mi4Canada is great, fast, cheap device prices and reliable. I've ordered roughly 6 different devices and got them on time or before the expected date of arrival. Never had any issues at all with Mi4Canada and will continue to buy from Mi4Canada whenever needed!! Thank you guys for the amazing service!!!

11 February 2022
Unprompted review
Rated 5 out of 5 stars

Mi4Canada The Best

Mi4Canada is a Great Canadian mobile phone online seller! I bought an Asus ROG Phone 5s. Sales Representative did a perfect assistance throughout my experience with them. He guided me since preordering my phone's version, when I received my phone, and upto the point where I seek help to do an RMA of the phone (Asus Issue). Friendly team. Email reply is fast. Shipping is also fast. They also sell phones which are not available in local stores, and can only be found from Asia. Great Deal! Will See you again next time for new purchase. S+

11 February 2022
Unprompted review
Rated 5 out of 5 stars

I was wary of using an unknown company...

I was wary of using a company with a name that I wasn't familiar with but everything went perfectly. I ordered a Xiaomi Mi 11T Pro and was expecting it 7 days after ordering, as per shipment information, but it arrived earlier than expected which was awesome. I'm very happy with my new phone and I'll come back to Mi4Canada for my future devices.

1 February 2022
Rated 5 out of 5 stars

No Fuss

The price was good. I received my phone within three days. Everything went smoothly.

The website implied that the product would ship from Canada. It shipped from Hong Kong but that didn't seem to matter. It was delivered quickly and without fuss.

The charger in the box is not for North America, but MI4 did include an adapter in the package free of charge.

30 January 2022
Rated 5 out of 5 stars

Very pleasantly surprised!

I rarely buy things online, and was a bit nervous to buy my new phone from a company I'd never heard of before. The experience with Mi4Canada was excellent! The tracking allowed me to follow where my purchase was every step of way. My new phone arrived quickly (less than 1 week) - in fact a day earlier than expected. I love that Mi4Canada has a 6 month guarantee instead of 1 month like the other company I was considering buying from. I can recommend this company.

11 January 2022
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Reasonable price. The only complaint I had was that as soon as I bought my new phone, the price dropped $40. Otherwise would use this again.

22 December 2021
Rated 5 out of 5 stars

I bought Sony Xperia 1 iii from Mi4Canada

I order my Sony Xperia 1 iii phone from Mi4Canada for the first time. I usually buy my phones directly from the manufacturer's website or from Amazon. However Mi4Canada offered a $40 discount and even before the discount, their retail price was still cheaper than other online retailers. So I took my chances and placed an order. In 8 days, although coming from Hong Kong, I got my phone. The plug was a U.K. type G plug. However an adapter and a protective case was included. Would I buy future phones from Mi4Canada? Absolutely! Thanks for the good service, Mi4Canada.

17 December 2021
Unprompted review
Rated 5 out of 5 stars

Very much enjoyed every part of my…

Very much enjoyed every part of my transaction with mi4Canada. The phone arrived two days earlier than the delivery date. It arrived in good condition. They also provided a travel adapter free of charge. Looking forward to using their services when ordering my next device.

16 December 2021
Rated 1 out of 5 stars

Reminder to those who represent mi4Canada

Based on reviews and the even worse, the response of the reps. Who would want to deal with people like you who are obviously not even customer-oriented nor do you care of what potential customers (like me) may feel after reading such attacks. Definitely a lot of work needed to improve your people skills and how you answer/address issues.

Goal is to resolve it and not run people to the ground of those comments you do not agree with. Remember they are clients expressing displeasure of the service or lack of it

19 November 2021
Unprompted review
Mi4Canada logo

Reply from Mi4Canada

Dear Steven,

Hi, Hope you are doing well,
I checked all our emails and I didn't find any of your inquiries.
Please email me on support@mi4canada.com and all your issues or inquiry will be taken care of within 24 hours.

As per our customer service, you are claiming we ran away from issues! no sir we don't!
and for reference you can see the below review where Mr. Edward bought the phone from us and
he was having trouble / issue connecting to his hearing device and we recalled it and issued a full refund.

There are more comments below by customers where they confirmed Mi4Canada always provides best service possible.
Also we welcome any comments or recommendation by any current or future customer how can
we can be better and even provide better service for customers.

We wish you well!
Best Regards
Team Mi4Canada

Rated 4 out of 5 stars

Best smartphone ever, but.........

I recently ordered a Poco F3 smartphone from the website of Mi4 Canada. The 'phone arrived within a week, and initially impressed me as the best smartphone I had ever had.
However one defect(?) compelled me to have to return it. As with my previous two 'phones I tried to set up a Bluetooth connection between the 'phone and my hearing aids. Unfortunately, the Poco F3 would not maintain this connection and without it, I cannot hear any telephone calls, so the device is useless to me.
I tried numerous ways to correct this, including a "factory reset," but nothing helped. I contacted Mi4Canada and they authorized a return, and refunded my money. In summary, the Poco F3 smartphone is awarded 3 stars, and Mi4Canada receives the maximum 5 stars for their excellent customer relations.

13 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered a phone and received in less than 5 days. They provided excellent customer service and helpful. Thanks to John and Agger for their support. It's good to know that they support what they offer and I can trust this online store. They are not always online, I guess because of time difference. Good online store.

12 November 2021
Unprompted review
Rated 5 out of 5 stars

Poco F3/Mi 11i Great!

I had a great experience, great prices! I didn't know they had a 7 days return policy and wanted to return the items before I even received them. But they weren't able to cancel the one already in transit but they were willing to accept a return. I decided to open after a day because the Oneplus 9 I ordered hurt my eyes in dark mode. I am very glad I did because the Poco F3 was amazing, I also decided to order and Mi 11i which is just as great with snapdagron 888. Great website, service and good selection of products.

5 November 2021
Unprompted review

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