MGI Direct Reviews 

168
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and support received, often highlighting the professionalism and helpfulness of the staff. Many people appreciate the clear explanations and detailed guidance provided throughout their processes, making complex situations feel manageable. Reviewers frequently mention that the advisors go above and beyond, offering prompt communication and efficient handling of all matters. The overall sentiment emphasizes a smooth, stress-free experience, with many consumers expressing their intent to use the company's services again and recommend them to others.

What people talk about most

Service

Users describe positive interactions with service, consistently reporting excellent and professional... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent help and advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which... See more

Rated 5 out of 5 stars

We had a great experience all around with Huw - he is friendly and professional. He always had our best interest at heart - looking for the best mortgage offer for our needs and was quick to communic... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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4.9

All reviews

(168)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Huw was so helpfully

Huw was so helpfully , my mortgage application was not straight forward as I was going through a lengthy divorce and Huw was so understand and explained everything to me simply took the stress out of the process

12 August 2025
Rated 5 out of 5 stars

Ana went above and beyond for us in…

Ana went above and beyond for us in sorting our mortgage, staying with us for a really long journey while we got ourselves sorted, and then finding mortgage offer after mortgage offer to suit our changing circumstances until finally she found a deal we could manage, she put in such hard work and made it possible for us to buy a house of our own, I cannot recommend her highly enough.

18 August 2025
Rated 5 out of 5 stars

Very professional and very prompt to help out

The process was smooth and I appreciated the professionalism of your team.
• Anastasia jones (mortgage and protectionadvisor) especially helpful, talking to her like she taken all my burden as family member ,keeping me informed and answering all my questions promptly.
Thanks for your attention
SUNITA YOUSAF

22 July 2025
Rated 5 out of 5 stars

Extra mortgage

Excellent guidance to help me with the best product available to suit my needs. Would highly recommend.

31 July 2025
Rated 5 out of 5 stars

Great experience all around

We had a great experience all around with Huw - he is friendly and professional. He always had our best interest at heart - looking for the best mortgage offer for our needs and was quick to communicate any updates or changes; as well as checking in on progress later in the purchase of our property. Thanks Huw and MGI!

22 July 2025
Rated 5 out of 5 stars

My experience with MGI Direct was…

My experience with MGI Direct was awesome. My Advisor was Richard Cotter and he did a great job. He held our hands all through the journey from our first call up until completion he was always available to support and guide. No question was stupid to him. He would always take his time to explain things to us. I will definitely recommend him to my friends and family.

20 June 2025

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